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1 4298 Old Jonesboro Road, Forest Park, GA, United States Review updated:
Contact information:
Phone: 770-840-7283

On Saturday, Nov.6, 2010 around 4:00pm I went to Value Village in Forest Park, GA.30297. I found three items that I liked; a black jacket, a black Guess purse, and a tan and white Dior purse. I went to the cashier to check out and paid for my purchases using my Debit card and then proceeded to exit the store. As soon as I was walking toward the exit doors, I was immediately stopped by a man at the counter next to the cashier where I just checked out. The man (later identified as Store Manager: ANDREW SHAWCROSS)told me he needed to see my receipt and the items I just purchased which were clearly seen as the cashier put all my items in a clear trash bag. I immediately opened my purse and handed Mr. Shawcross; Store Manager my receipts and opened the bag for him to see my items. He immediately looked at the Dior purse and opened it to locate the price tag and after that he informed me that price was incorrect and told me that I must've "switched" the price tag because that particular bag was just put out earlier that day and he knew the price had to be much higher than the price tag included in the purse which was marked at $4.99 and that "sometimes people do that to get a lower price! I told Mr. Shawcross directly I didn't switch any price tag or do anything having to do with changing a price in which he clearly accused me of, and I asked him why did he stop me in particular as I noticed he didn't stop anyone else to check their receipts or merchandise; he ignored me. I then told Mr. Shawcross I will file a complaint against him for this and the store and he said "that's fine" as if he could careless.Mr. Shawcross started talking to other employees near him about the purse and price and he even told an employee to go and "Pull the cashier off her register" even though she was still ringing up other customers. After standing and waiting at the register several minutes, Forest Park police come in; obviously Mr. Shawcross called the police. The police identified as J.Slay Badge#1388, and Asworth Badge#1371.First to arrive was Officer J. Slay, then later the second officer Asworth came. The officers speak with Mr. Shawcross first then talked to me to get my side of the story, and II explained to the Officers Mr. Shawcross stopped me on the way out after I clearly paid for ALL my merchandise and he held me at the counter until the police came claiming I switched out the price tag on a$4.99 purse in which I adamantly denied again to both officers. I even told both Officers to please look at the videotape in the store and clearly they will see I did nothing wrong! After waiting another ten minutes or longer, the cop asked me to go outside and informed me there is NO PROOF of ANY WRONGOING, and the so-called videotape is not even enabled to record such, and no complaints or anything is being filed against me, and that this Value Village in Forest Park is known for thefts. The officer then told me Mr. Shawcross said I'm banned from returning to that particular Value Village and if I did return I would be arrested! This was an absolute embarrassment to me and harassment this should've been handled differently! In the end after Mr. Shawcross told me rudely he wouldn’t give me a refund after I demanded a refund of all my purchases after he accused me of changing the price on the Dior purse, another employee walked up to me and told me they refunded my purchase and gave me the receipt for such. Bottom line Mr. Shawcross is an outright RACIST! He discriminated against me being a black woman and was racially profiling me, and even made an accusation that the cashier and me know each other and the cashier had something to do with it(cashier also Black).Mr. Shawcross should be terminated immediately! I plan to file additional complaints and take extreme legal action from this until I get satisfaction!
After seeing the other reviews it seems Value Village has a practice of being unfair and discriminatory to its employees and its customers.

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  • Ro
      11th of May, 2015

    The store is value village Richmond, BC. Went there and had to unload all 20 bags of clothes with no help whatsoever from the employee. He even complain why I bring in so many clothes. Then a white lady drives up and he runs, yes runs, with the buggy and unloads her two bags. I do not know if this is racism or not, but value village is not getting any more donations from me, ever. Will just take my clothes out into my backyard and make a big bonfire. At least I will roast have fun and roast marshmallows.

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