USA-Cigarettes.com’s earns a 1.0-star rating from 0 reviews and 22 complaints, showing that the majority of customers are dissatisfied with purchases.
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never received order
I ordered five cartons of cigarettes from this company via the Internet on 9/2/2012. I had misspelled the vendors name and he immediately contacted me to have me correct the spelling. Payment for the order had to be made thru Western Union which cost an additional $15.00. I was notified by Western Union that the money had been picked up on 9/6/2012 and I have not received the cigarettes as of today. I have emailed the vendor three times with no response from him and don't know how to resolve this issue.
I would like a refund from the vendor - I do not want the cigarettes from him.
Can you please help me with this matter? Following is his information:
Money Transfer Control Number (MTCN): [protected]
Date of Order: 09/02/2012
Amount Sent: $110.00
Receiver Name: ZHEN HUO
Status: Picked Up
don't make the same mistake I did
Ordered cigarettes from this site. They are in China. Website seems legit enough except they want you to Western Union the Money to China. They communicate well with you via email until they get the Money then you never hear from them again. Have not received cigarettes and they ignore my requests for a Delivery date or confirmation which they state on Website they give delivery tracking info. NOT HAPPENING. BIG SCAM... MY BAD FOR TRUSTING OVERSEEES COMPANY. DON'T MAKE THE SAME MISTAKE I DID.
Do not buy from cigoutfitters.com. Used to be tobaccocapital.com. They scammed alot of people, shut down last week, and are now operating under the name cigoutfitters.com.
I started to put in an order to usa-cigarettes.com, I actually had 8 cartons in for $200. But something in my gut told me I had better check out the reviews on the site first...damn am I glad I did! Thanks to all who warned me away. I'm sorry y'all had to go through a bad experience to keep me from doing the same, but I'm grateful you posted about it so that I didn't make the same mistake.
Is this site legit this will be my first time buying I just don't want to buy and not get them
Stay away from Dirtcheapsmokes.com too. It's reincarnation of Cigs Zone. Same design, same scam.
Cigszone.com is a scam. This site just opened in April 2019 and they've already flooded the Internet with fake "happy customers" who "order only from them" like the bunch of scammers on this topic. STAY AWAY FROM CIGSZONE.COM, THEY ARE SCAM, GOOD REVIEWS ARE FAKE. You will not get any cigarettes from them, just lose money.
Ordered Marlboro cigarettes from Cigs Zone - after waiting nearly four weeks - never got them. They're a scam.
cigszone.com I thought they were going to be fake but I received my order from them on Thursday. They are a real company.
I bought at www.cigszone.com and even won their weekly prize, I got my cigarettes yesterday from them.
They are a SCAM! I DIDNT RECEIVE MY ORDER! AND THE WEB SITE IS DOWN
Hey thanks for the heads up on cigszone.com I just got my first order through them. Had a few questions and their customer service was great.
should i be worried if they never asked for billing info
Overview of USA-Cigarettes.com complaint handling
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USA-Cigarettes.com Contacts
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USA-Cigarettes.com phone numbers+86 373 024 8785+86 373 024 8785Click up if you have successfully reached USA-Cigarettes.com by calling +86 373 024 8785 phone number 10 10 users reported that they have successfully reached USA-Cigarettes.com by calling +86 373 024 8785 phone number Click down if you have unsuccessfully reached USA-Cigarettes.com by calling +86 373 024 8785 phone number 22 22 users reported that they have UNsuccessfully reached USA-Cigarettes.com by calling +86 373 024 8785 phone number
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USA-Cigarettes.com emailsusaservice@usa-cigarettes.com100%Confidence score: 100%Support
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USA-Cigarettes.com addressChang Jiang Bei Lu 64#, Hefei, 75089, China
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USA-Cigarettes.com social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all USA-Cigarettes.com contacts
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This place is a total scam. Take your money and you never get anything. Never western union payment. They are never honest.
I ordered 2 cartons Marlboro on August 5th and wired $59 dollors they picked up my money but never sent my order and won't respond to my emails ..this is [censored]
This web site is scam.Before you buying cigarettes seller communicating with you.After payment no any answers.Completely ignoring buyer.Don't trust for this online shop.100% SCAM
Seller is from China!
He sed he have USA cigarettes!
But he don't have nothing.Only 100% SCAM
Don't trust this web page.
www.usa-cigarettes.com
Far as I know it is illegal to transport cigarettes across state lines and the USPS and most other carriers will not knowingly transport ciggies. Bottom line: You been had. That money will never see the inside or your wallet and no, you aint getting no ciggies in the mail.. For all intents and purposes, internet ciggie purchases are history...ancient history, Its been that way for several years.
Just remember that the clowns in Washington - you know, the ones that sold this country down the river and havent in what now, 4 years? come up with a budget let alone deal with a debt that is of dizzying proportions...Yesa! those same people.made doubly, ..NO... TRIPLEY sure they mustered up the time and energy to diddle with YOUR abilitliy to purchase a stinkin' carton of cigarettes. If you dont get the significance of this...then for heavens sakes STAY THE EFF HOME ON NOV 6th! You are too stupid to vote.