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US Passport Agency / non receipt of us passport even after lapse of whole 6 months

1 8407 Leland Road Manassas, VA, United States

When I am become citizen of US, they clearly told that children below 18 years are also become citizen and no need to undergo naturalization and also advice us to apply for US passport. Accordingly I applied for my son’s passport when he was studying at High school. After the three month they send a letter stating that my sons name was not available in the Birth certificate and need my Marriage certificate duly certified by Notary or in original. I send immediately with covering letter. Within a 15 days they asked the same (Just print the same letter and send to me with current date!! ) . I called customer service and enquiry about that. They told all the documents are good and will send some notification to Agent on this regards. However, I send one more certificate copy to Agent with copy of their letter. In the mean time, I had a voice mail from Passport agency that they need Marriage certificate in original and I also send the same to them immediately. Almost Six month over, my son also completed his High school and enrolled in college. While scrutiny his documents in college, they need either Green card or passport. Since my sons green card has been submitted in original along with his passport and also not received the passport even after lapse of 6 whole months. College authority failed to get into the falls season class. I send numerous emails to the passport agency buy they replied that due to security purpose we can’t communicate via email and also directed to call customer service. When I called customer service, they said your application is good and send for printing and will get pass port within a couple of week. And also asked whether I plan to travel? I explained my case if very critical, if I miss the travel means I may lose couple of thousand dollars but I am losing my sons carrier. They promise me that my son’s passport will dispatch within couple of week. But on 09/29/2015 again I received a letter from passport agency, which the same letter sends earlier for my marriage certificate. Now I don’t have anything to send. The funniest thing is their web site showing my sons passport application in progress. Is anyone help to get my passport means I really appreciated

Nb
Sep 30, 2015

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