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United States Post Office / very late delivery

Santa Monica, CA, United States Review updated:
1.65
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Mail Service on California Avenue and 18-19th Street is not being delivered until anywhere from 5-6 PM. It used to be delivered in late morning, early afternoon. Who is the person to speak to about this terrible service.
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Mr
  9th of Oct, 2009
Agree Disagree 0 Votes
10.9.2009

TO: Whom it may concern!

CC: United States Postal Service
475 L’Enfant Plaza SW
Washington DC 20260-5801

Attn: Manager Natalie Sorvari & Mary-Joe-sarcastic and condescending attitude
CC: Northland District consumer affairs-unresponsive!
100 S. 1st street room 121
Minneapolis, Minnesota 55401-9631

COMPLAINANT: Mr. P. Tejeda
Private Practice Investigations
P0 BOX 600332
E. St. Paul, Minnesota 55106

Discrimination employee misconduct complaint re: Location One
Seeger Square post office
Seeger Square E. St Paul, MN. E. St. Paul, Minnesota 55106-3864
Spanish employee misconduct: Jesse clerk #20

Bill# 1000200267531

Discrimination employee misconduct complaint re: Location Two
Eastern Heights, Oakdale location (Bob) & older Caucasian window clerk Linda-verbally loud, defensive & rude! Oakdale, Mn location Supervisor Mr. Iverson

Summery: On 9.30.2009 I attempted to go to this post office location to purchase some postage stamps for my five letters. Postal employee Jesse rudely and discriminately, disrespectfully greeted me! This is my third appearance at this location, which is connected to this small strip mall storefronts that also house/lease Rainbow foods grocery store. The outer appearance of this post office location is dirty unsanitary and disgusting. Spots-stains-spite-spew-saliva surround the entrance and concrete side-walk. Smashed bubble gum discarded cigarette butts carelessly littered and thrown.

Jesse seemed to be in an ornery, foul, argumentative and impatient mood and was also argumentative and defensive with me! Addressing me as a child or animal! On further note Jesse also smelled like he needed a bath as he is an extremely oversized male that sits in a chair at the customer service window all day with an ornery and stern attitude. Customers/citizens should not have to be subject to this type of discourteous, dirty, misconduct and or behavior.

This is the third post office within less then a years time around the E. Saint Paul Minnesota area that has been getting numerous complaints and negative ratings with it’s management/supervisor/employee customer relations and discriminatively run business! Including the Dayton’s Bluff location & Eastern Heights, Oakdale Mn. Caucasian male window teller (Bob) who wears visible droopy gold neck chains and appears intimidating to some customers/consumers. I verbally heard him call a Caucasian woman customer stupid in a joking disrespectful manner belittling her during a window transaction! Bob seems to frequently be in a cocky, defensive, stern mood during window customer transactions with other selective customers.

Furthermore, at the Seeger post office location when I asked for a manager or supervisor on duty I was rudely and sarcastically given a name of Charlie. However, this man was unavailable for customer complaints/concerns at the time…So when I got to my home/residence I attempted to call customer service hotline for the USPS @ 1-800-275-877 Unfortunately, this number and department customer service computer’s were allegedly down, at the time, only to file a complaint, not to purchase postage and or track or to ship a package! I was told to call back later that night or tomorrow to file a consumer complaint. As of receipt of my/this original complaint over a week later after submitting a verbal complaint to Minneapolis Northland district Consumer Affairs manager Mrs. Natalie Sorvari t: 612.349.4401 who was to return my calls regarding a previous complaint months ago and never did! This Location and office/department has been recently unresponsive to my letters. However, I did manage to file another verbal complaint the following day over the telephone with a familiar over sarcastic and insincere woman by the name of: Mary-Joe hotline t: 612.349.6388 f: 612.349.3512

Please properly, investigate

Sincerely and respectfully a concerned customer/consumer Mr. P. Tejeda
Ma
  17th of Nov, 2009
Agree Disagree 0 Votes
it time that the goverment got out of the mail business, and someone with a working knowlege take over. they have been giving worse service, costing us more and more. if ever there was a need for an agentcy to be investaged by the congress it the post office.
Jane Fxxdvd@bresnan.net
Jd
  31st of Dec, 2009
Agree Disagree 0 Votes
First. The post office is NOT goverment runned. Second getting mail at 5-6 is pretty standard.
Tw
  5th of Dec, 2010
Agree Disagree +1 Votes
as a retired mailman in syracuse ny, I can tell you that the problem comes from washington DC. no hiring is allowed unless it is approved by washington. when someone retires his route is obsorbed by the exsisting routes. the routes are being timed right down to the second, and being retimed every 2-3 months so there is no spare time. when the carrier is given extra to do, due to retirement, sick call, or vacation time, it tacked on to an exsisting route and the carrier is told to do the extra 1st, thus putting his regular deliverys behind for the day. Also having a differant person deliver part of a route everyday results in undelivered and misdelivered mail. Its only going to get worse. In my own personal opinion, I think the government is trying to make the service so bad that the public will want it turned over to public enterprise, which is what the government wants.

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United States Postal Service [USPS] Logo United States Postal Service [USPS]
Customer Service
Overall Satisfaction Rating

307 Reviews
475 L'Enfant Plaza, SW Rm 9431
Washington
DC
United States - 20260-1101
+1 800 275 8777
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