United HealthCare Services / janumet tablet

United States

I am referring to my janumet medicine for my diabetes. I wanted a refill from my prescription of last year. The pharmacy asked for a pre-authorization from the doctor office as it was insurance requirement. The doctors office faxed the form twice to the department. Every time I called the insurance for the update, they said they haven't received the fax. Sometimes they said they received it and is pending for the process and will take from 4 to 14 days for it to complete Everytime I called different representative answered differently. This matter has been going on since mid January n I still don't have my medicine

I m frustrated n very upset since this matter has not been taken care of by the department at all I had recently switched from metformin n amaryl to janumet n this medicine brought my sugar levels under control. Therefore I want to stick to janumet. Kindly look into the matter ASAP n release the authorization to the pharmacy so I can get my medicine. I have given my details below

Vahidaz Chogle
Home phone # [protected]
Member # [protected]
Group # 903235

And it is through my spouse employer ALCAMI CORPN

Thanking you n hoping to hear from you ASAP

  • Updated by Ishtyaque Chogle, Feb 05, 2019

    Very upset n frustrated with the service

Feb 5, 2019

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