United HealthCare Services

1. The billing and paying of claims is completely wrong. Umr only paid for a claim under tier 2, when it should've been tier 1.
2. They had my deductible all wrong. They had it as $1750 for a tier 1, when it should've been $750. I used the hospital that I work for.
3. If I hadn't done my own leg work by calling my pcp to get billing codes (icd-10 & cpt codes)
4. How can I be assured that future billing will be done correctly, if this one wasn't.
5. I do allot of work for umr insured patients at my office. You can get approval information, but in the end they refuse to pay because a prior authorization wasn't done, or they tell you no prior authorization is needed, then when the infusion is billed, they deny payment because a prior authorization wasn't done.
6. I really hope my employer doesn't sign up with uhc/umr next year. They are truly a nightmare to deal with! Stay far away from them!