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United Healthcare / Fsa / fsa claims

El Paso, TX, United States Review updated:
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These folks are the worst. When I submit a claim to them, I fax it, mail it, and submit it online. I wait 48 hours to let them get the fax, and then I start calling. Invariably, the agents I talk to are not able to see that it was received. I send it again. I work for the US Postal Service, and this is the type of vendor we generally work with- inept.

Li
Mar 19, 2014
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Comments

  • Co
      6th of Aug, 2014

    UHC's website is the worst!. You have to fax them proof of what you paid to them in addition to all the documentation which happens to be the same information they provide to you. So basically you have to print out what they provide you online and fax it in to them in order to get your money from them. You call in for assistance and speak to one rep who has no idea why your money is not being automatically deposited after you've submitted all their required documents. When you finally get paid back from your FSA, you go through the same issues again each submission/request to draw funds from your own account.

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