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Umpqua Bank / terrible service

1 Roseburg, OR, United States Review updated:
Contact information:

Large megabank, umpqua, refuses to issue a bank atm only, NON Visa type debit card. Call to their customer no service people did get their suggestion to set a limit on the visa transaction to say $1 or so, to limit risk. I strongly object to the bank not giving me the consumer a choice here. According to many sources, the visa debit card present an increased risk for fraud, since they do not use a pin number. The banks charge merchants more for their fees and therefore push these on the consumer. So far the suggestions have not been implemented and I have to follow up on this to be sure my account is as safe as I have been led to believe.

I think this sucks. There is an industry trend here to push these visa debit cards, yet some banks still offer the non-visa type cards. Careful reading of their fine print will reveal that the provions to combat fraud do not protect the consumer as effectively as they would have you believe.

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  • Rb
      25th of Nov, 2013
    0 Votes

    Trying to order checks on line is a joke, however not funny. Maybe this is the same programmer that designed the ObamaCare site, the results are the same. So I ordered by phone and talked with a machine. That went well, however I was just wondering if any people work at Umpqua?

  • Ka
      31st of Jul, 2014
    0 Votes

    I decided to write "Umpqua Bank Sucks" on my Facebook page, and amazingly someone replied (purportedly from the bank).

    Following is the e-mail which I sent them:

    On April 15 I left for a 2 month trip to Europe; prior to that I was informed by mail and e-mail that Umpqua would be acquiring many Sterling branches, with Banner Bank acquiring the others. The documents stated that this change would take place in late June.

    6/15 I return from Europe

    6/22 I check my bank accounts online; both savings & checking show zero. I call the 800 number and am told my accounts are with Banner Bank (incorrectly) and that I should contact my branch

    Monday. 6/23: visit Tillamook branch of Umpqua. Spend 3 hours there with Bing (Sylvia) Plasker who I've know since opening my accounts in 2003. Her records indicate no change in my accounts, and that they should NOT have been transferred to Banner. I call the "President" on your lobby phone and discuss the situation. I was told by Banner that I would need to have new account numbers since they could not be transferred a second time. That is ridiculous; I would have had to change all my direct deposits and payments. The "solution" was to re-instate my precious account numbers with Umpqua.
    Now I have 2 checking and 2 savings accounts with Umpqua (only two of which have money). I received three (3) debit cards from Umpqua (one of which worked) and one from Banner (which I did not try).

    6/24 I begin transferring all my accounts to TLC (Tillamook Federal Credit Union), a stellar operation. During this time period I have TWO ACCOUNTS WITH THE SAME NUMBER - one at Umpqua and one at Banner. The auto pays and checks I did write in late June all bounced. They apparently went to the "phony" Banner account.
    6/30 I visit Umpqua with two bounced checks and am reimbursed.
    7/18 I take a list into Umpqua with $176 in returned payment fees for the period 6/25 to 7/2, for which I was reimbursed. At the same time my credit rating is going to hell because everything is bouncing.
    7/16 I visit Social Security online to change my direct deposit to TLC from Umpqua. Guess what: The system changed it over to BANNER. I corrected that.
    I am closing my accounts after my last social security check clears and never want to set foot into an Umpqua Bank again.
    I have the following requests:

    1) I repeatedly asked what if this had happened when I was in Europe. No one, I repeat NO ONE, has answered this question. Do you even know?

    2) I asked that a letter be sent to each of my creditors and the credit bureaus explaining that this is a bank mixup, and not mine. I have not received a copy of any letters even though I was told they were "mailed out."

    3) I want a face-to-face meeting with an appropriate Umpqua Bank VP at Umpqua's expense to discuss all the above in detail AND issue letters when I am IN HIS OFFICE to each of the creditors that Umpqua has messed with. They include: Bank of America, American Express, Chase, Fifth Third Bank, Kroger, the US Post Office, the US Forest Service.
    I have filed a complaint with the Federal Reserve, which they forwarded to the Consumer Financial Protection Bureau [Case number: xxxxx-xxxxx] . I have not retained the services of an attorney pending the outcome of the government findings and your response to this letter.

  • 0 Votes

    Umpqua are down right thieves and would deserve a good whipping from Jesus.

  • Ma
      13th of May, 2016
    0 Votes

    I have had a mortgage with Umpqua Bank for many years and didn't take much notice of them until the servicer on the mortgage changed from a third party (Dovenmuehle) to Umpqua. Now that I have had to deal directly with Umpqua I have been shocked at the poor quality of their customer service. On-line banking uses an incredibly awkward interface where just finding the place to enter a login ID is a challenge. Next, as a security feature, the online banking system texts a code that you must enter to complete a login. The system would not send a text to my phone even after I spoke with a customer service representative by phone and verified that the bank has my correct phone number. It also appears that one browser works, while another one does not--a sign that they have mediocre IT support. Most frustrating of all was when I called their main number to simply request the fax number for their escrow department so I could send a bill they need to pay (I mentioned the transition from Dovenmuehle to Umpqua--all of a sudden bills that Dovenmuehle paid previously out of escrow are no longer paid by Umpqua). I just needed a fax number, but this led to 20 minutes of waiting and being on hold for various amounts of time. Incredibly, none of their phone operators appear to be trusted enough to have a company phone directory. The representative I spoke with was unable to give me the fax number of the escrow department and he had to "track someone down at their desk". Unbelievable.

  • Je
      5th of Jul, 2016
    0 Votes

    I have had nothing but problems with this bank since I bought my vehicle. I could not set up my bank account to pay online. I have called several times to resolve. They say I haven't made a payment which is not true. I can clearly see the money being taken out of my bank account for the payment. I actually had a phone rep ask me what my personal bank account amount was. I'm so frustrated I feel like I'm at a loss and they can do whatever they please. Now they have reported to the credit bureau that I have a delinquent account. Please help me. I don't know what to do.

  • Um
      3rd of May, 2018
    0 Votes

    I have taken money in twice to Umpqua Bank to be counted. Even though myself and another person checked the figure 5 times before entering - I was told that our figures were wrong by less both times. ($80 the first time and $40 the second time). They use a money counter that has the person with their back turned towards you and I can only assume - they steal some of my money as they are counting. It only happens at the Issaquah branch.

  • Ra
      26th of Jun, 2018
    0 Votes

    ha ha they suck
    long holdtimes all the time all the while listening about how they are the world greatest bank
    credit card fraud protection service does not notify you for 6 hrs last time sometimes not at all just stops working
    the last time someone was going to call me back about it ..nope never heard from them...
    constantly having to reset my password every 6mths or three months( depends on who you

  • Ra
      26th of Jun, 2018
    0 Votes

    I for they charge 60.00 dollars for an expedited lost card 1-3 days when most bank print out right on the spot...

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