Umpqua Bank

Went to the local Umpqua Bank and attempted to register to see my umpqua mortgage information. I needed a copy of my 1098. The employees attempted to help me sign up but we kept getting an error message "The info you have provided does not match our records". They then attempted to call for assistance only to be put on hold for a 35 minute wait. I eventually left since they couldn't figure it out. I don't know how they expect their customers use their online banking when their own employees can't naviage the system. The only thing more difficult then trying to get assistance via the phone is filing a complaint.