Ulta Beauty

On Dec 7 2016 I purchased a $150.00 gift card as a Christmas gift for a family member. Unfortunately, on Christmas Day after opening gifts, I realized the gift card was among them.
On Dec 26 2016 I went in to the local Ulta store and the manager there contacted customer care on my behalf and explained the situation to an employee who I then spoke with. During that call I spoke withRobin and was told that there would be a 72 hour delay to be sure no activity had been taken on the lost cardbefore a replacement gift card would be mailed to me. I was told I would receive an email when the replacement was mailed. Having heard nothing, I called customer service on Jan 4 2017 and spoke with Rachel who told me that the replacement card was mailed to me on Jan 2 2017.
On Jan 9 2017. Still having received no replacement card, I again called customer care and after being told by Mike that the replacement card was mailed out on Jan 7 2017 a Saturday!), I then asked to speak with a supervisor. As obviouslyI was receiving conflicting information regarding the date a replacement was mailed. After an 18 minute hold, Mike retuned on the line and said I was being transferred to a supervisor. Instead, I listened to a recording asking me if I was satisfied with the result of my employee interaction, if yes, press 1, if no, press 2. I didn't respond, assuming I would then reach a supervisor. No, the recording thanked me for my response and the call was disconnected.
I immediately called back, again requesting to speak with a supervisor and after 11 minutes on hold, spoke with Colinda, who identified herself as a supervisor who told me that a replacement card had not even been REQUESTED until Jan 2 2017, let alone mailed, but that the replacement had indeed been mailed to me on SATURDAY Jan 7 2017.
At this time I'm not sure if I have been dealing with extremely incompetent customer service staff members or getting a runaround. (A polite way of saying I am possibly being lied to!).
I will say that I am doubtful that a replacement gift card will be received at all.
In all fairness, if I do receive the replacement. I will be sure to revisit this site to indicate that outcome.
Extremely disappointed at my experience with Ulta.

I bought several items from Ulta and when I received my order one item was missing. Customer service rep said it was no longer in stock and that they were in contact with manufacturer. They said they were not able to refund me and promised I'll get the missing item soon and they also promised me a discount on my next order. That was way too good to be true. Missing item never arrived and I can't actually say anything about the discount offer. I'm afraid to order from this site and will never do that. Please don't order anything!

My apologies for using this forum...please forward to the corporate office.
My daughters and I frequently shop at Ulta...we were in Schaumberg, Illinois last weekend and had a great experience.
Today, in CR, IA, our local store, we had a terrible time. The sales folks in the store were great but checkout personnel were rushed, rude and nasty. I have previously bought birthday and Christmas gifts for my wife, daughters, and office personnel at Ulta because of the excellent service at your stores. I have received Perricone samples from several of your stores because of the amount of our purchase.
Additionally, I have puchased 500 shares of ULTA in the $236/share range. This may be liquidated Mon.
I have some thoughts on how to improve...appreciate your time!
Chris Walsh, MD. [protected]

I ordered some stuff online and paid with a gift card. I was $4.75 over so I paid the difference on another card as the site directed. They billed my card for the whole order in error. I sent an email to customer service explaining this and their response was that I should have been more careful. So, I called customer service and was put on hold 3 times. When the girl came back for the fourth time I told her to cancel the order. She said she couldn't cancel orders. I told her to apply the gift card then. She couldn't do that either. So since ulta's solution was to do nothing I informed her that I would call the bank and cancel the payment and if ulta so chose to send the order I would consider it a gift from them or they could issue a call tag for ups to come pick it back up. But, as much as ulta would like to keep my money I would not allow them to choose that option. Customer service options are never to do nothing.

I worked for Ulta for 4 yr.I am no longer with the company but they owe me money for training & travel. They have come up with every reason they can think of & that's not ok. Now the district manager Cathey Lenz is telling me thur text messages that its been over 90 days & I wouldn't get the money that I'm owed. I drove 2 hrs back & forth in bad weather with out saying a word. I know that other mangers who are not there any more got their money Because I have seen the checks ! So why am I being treated this way! Just pay me & let me move on! The worst managers I ever had to work with! I'm so happy at my new job! What a difference!

Ulta is a total scam website! I made and order and accidentally made a mistake so my address was incorrect. I immediately called customer service and told them about the mistake, but they refused to change anything because my order was already pending. I told them that I'm shopping online for years and I know that it is still possible to make changes, but they refused. Then I contacted PayPal and their rep called Ulta and tried to resolve the situation, but Ulta just disconnected. Then I called again and they told that we can discuss this without PayPal! I said that I trust PayPal and I need their protection. But they refused to communicate with me if I'll continue to use PayPal help! What a scam! So they never changed my address and I never received my order and have no idea where it was delivered!

I browsed through the website last night and ordered $43 worth of things. This morning, I regret the order so I called in to see if it could be cancelled before it shipped. Turns out, they don't have a system that lets them do that! So now I have to wait until my product gets here then return it back manually. Not only that, but when I asked to speak to the manager, she hung up on me! Very rude and awful customer service.

Ulta makes it impossible to reach them to get my money back. They shipped me less than half of my over 200 dollar order. When I called to resolve the issue they told me. (after 3 calls and 2 supervisors) that they could not help me because a "corporate policy" limits refunds to 65 dollars. I tried to reach corporate offices and was routed to a voicemail box. they never responded to my messages or to the contacts I left on the website "contact us" link. At this point I still have not gotten my money back from them and they have still not responded. The only help the customer care supervisor offered was for me to contact my bank and dispute the charges. I didn't do anything wrong and my bank didn't do anything wrong. Ulta made a mistake and didn't ship my order. They are not taking any responsibility or making any attempt to stand behind their service. I am very upset and will never shop with them again and encourage others to avoid them as well.

I received the coupon to the Ulta 3 salon. I was disappointed in the services and attitude. At the beginning, the manager spoke with me in polite manner and was really helpful, but after she heard that I had the coupon, she started to behave like an idiot. She wasn’t friendly and polite any more. Stay away from these horrible people and post comments about your stuff with them. I won’t advise this place to other people.

Supposed to get 3 perfume samples with my order. Received 2 and a piece of cardboard with picture of givenchy dahlia noir, but no sample. I have bought givenchy perfume before and really liked it. I am anxious to get this sample! Please send it to me.

Thanks, please respond to this!
Mary beth borchardt
3416 dencrest ct. Se
Smyrna, ga 30080
Usa

Order date: 9/10/2014 process code: [protected] order no: [protected] delivery # [protected]

Our law firm is currently representing two former ULTA employees in California with respect to the following alleged claims of illegal conduct:

· Sexual Harassment
· Physical Injury
· Emotional Distress
· Gender Discrimination
· Wage and Hour Violations (denial of lunch breaks, overtime pay issues, delay in issuing final paycheck, etc.)
· Requiring “Voluntary” Resignation Letter

If you have any information and/or experienced such misconduct or know of persons who have, please contact us at:

Kirk C. Chamberlin, Esq.
Craig H. Bell, Esq.
Kevin J. Schettig, Esq.
CHAMBERLIN KEASTER& BROCKMAN LLP
California * Washington
16000 Ventura Boulevard, Suite 700
Encino, CA [protected]
Telephone: 818.385.1256
Facsimile: 818.385.1802
[protected]@ckbllp.com
[protected]@ckbllp.com
[protected]@ckbllp.com
Website: www.CKBLLP.com

Other than the content of this posting, CHAMBERLIN KEASTER & BROCKMAN LLP and its attorney/employees neither endorse nor are responsible for this site or its contents.

Re: Ulta in Denton, TexasMay 10, 2014 was Prom for Ryan High School in Denton Texas. I booked appointments for hair & makeup 3 weeks ahead of the prom. 2 weeks before the hair stylist, Chantal, called & said it was her brother's graduation night but she would book with an alternate stylist and text me the details. I encouraged her to alternately book us as family is always first. I told her to move us to earlier rather than later as we live so far away. However, I never heard back from Chantal. So, on the next Saturday morning, 1 week before prom, I went into the store to confirm appointments. I was told my daughter's appointment was moved to Margaret (the mgr) and confirmation would be texted to me. NO text received. I called on Wednesday, 3 days before prom, to confirm and was indeed confirmed for 3:30 with Margaret. We arrived for our appointment at 3:25. Margaret was just beginning another girl's hair, the makeup artist (Bailey) was two girls deep. I asked it they were going to get to my daughter in time for us to get home and dress as we live out in the county. Margaret said "Well, we ARE under staffed". Well hells bells - no kidding. We ended up leaving. I drove right down the street to Great Clips at Oak Tree. I told the ladies there what happened and those women had a plan in place in about 15 minutes and my daughter in a chair in another 10. I ran up the street and bought makeup brushes & some products (from Walmart) and we left an hour later with my daughter looking amazing. She looked like a goddess. I'd send you some pictures to see, but Ulta will never see her, or my $$, again. Ever. BTW - I spend about $200 every two months on products for my family. Say good-bye to that!

You need a new manager in that beauty salon. GREAT CLIPS saved prom night, and thus Ulta's bacon. You should send them a Thank You card for bailing you out... because I'd be calling my lawyer on Monday morning if prom had been ruined after all I'd invested in it.My new mission for the coming weeks is to cross-post this story everywhere that I can find a blog to do so. The Ulta-Denton Texas store beauty salon is terribly unprofessional. The unsuspecting need to know!