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Ulta Beauty Customer Service Phone, Email, Contacts

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1.4 434 Reviews

Ulta Beauty Complaints Summary

49 Resolved
384 Unresolved
Our verdict: With Ulta Beauty's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ulta Beauty reviews & complaints 434

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Newest Ulta Beauty reviews & complaints

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10:59 pm EDT
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Ulta Beauty makeover hell

Okay so they had this big "makeup even" and one of the associates there got me to sign up for the event a couple of weeks ago. They said they'd do a free makeover and give advice on how to apply makeup and beauty tips. I had to make an appointment to attend this event. I walk in today for my appointment and was just told to have a seat anywhere. This young girl comes up and says she's going to focus on one part of my face today, which I thought was strange because I thought I was getting a whole makeover. She gets started and basically makes me look like a clown. No joke. I've had bad makeovers before but this was by far the worst. The eyeliner was gooped on and each eye looked completely different. She was going to leave it at that and then I asked about other techniques, BIG MISTAKE, she then applies eyeliner to the bottom lash line and it was nowhere near the lash line. It was like a whole seperate line just sitting under my eyes. Believe me.. it looked like crap. She then said "oh it looks great' and that was what my whole makeover experience consisted of. I just got up, said thanks and walked away with my head down. I have no idea why I had to schedule an appointment to waste my time and have someone plop me down for a mere 5 minutes and make me look like crap. I used to love ULTA and at this moment I hate it. What a waste of time. It'll be quite a while before I ever return there.

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Customer2013
San Antonio, US
Jul 15, 2013 12:02 am EDT

I also had a bad experience at Ulta at the Rim. There was a long line and two cashiers working. The one that I got was named Laura. It was finally my turn in line and I was asked by Laura, "Are you ready?" That was all. No smile-if anything, a frown. I walked over and explained I needed to complete a return. No response. She did not say a word while processing the return, until "Slide your card." Then when slapping receipt on counter, "Sign here." Then she handed me my receipt and just stared at me as if annoyed. So, I asked her what her name was. She simply stated, "Laura." I thanked her and walked away.

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LP3274
Byron, US
Jun 27, 2011 7:23 am EDT

That girl probably didn't work for Ulta directly. It's more likely that she worked for the makeup brand. If she did work for Ulta, she wasn't nearly the full representation. You should have spoken with the manager of the store.

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NocturnalPinkketchup
San Antonio, US
Jun 24, 2011 6:03 pm EDT

Why do people complain online but don't say something to the person who is working on them? Communication is architecture. And as if 1 employee represents the whole of Ulta.

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12:26 pm EDT
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Ulta Beauty - beware of crazy dallas manager

Guess what happens when a manager wrongfully accuses a customer of stealing? Nothing!!! They keep their job. The customer for the horrible experience..gets an oops sorry! Marrissa Colfry is the sorry excuse of a manager who accuses innocent customers of shoplifting. BEWARE OF SHOPPING AT THE PRESTONWOOD LOCATION. Is it possible someone is trying to...

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4:05 pm EDT
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Ulta Beauty extremely unprofessional

I honestly cannot give a review on the quality of the ulta salon in burbank. I can, however, tell you all how RUDE the salon manager, JACKIE is. I made an appt a day in advanced to get my haircut there since they are a participating Locks of Love salon and I am interested in donating my hair. The Locks of Love website clearly states in its guidelines that layered hair is acceptable so long as the longest layer is at least 10 inches. It states, "Shorter hair (6"-10") will be separated from the 10" and longer lengths and sold to offset the manufacturing costs. Although the shorter hair cannot be used in the hairpieces, it still greatly helps to reduce costs".

Sunny, the hairstylist I made an appt with said that she would do the cut, and measured my hair to make sure that I had at least 10 inches. Just before she was about to divide and ponytail my hair to cut it, the manager approached us. She made a huge commotion about how my hair is not appropriate for a Locks of Love donation because it's layered. I point out to her what is stated in the guidelines of the website and she defensively replied, "Well, any other ulta can approve it, but it's not going to happen in my salon". And proceeded to walk away.

I was outraged. She was clearly causing a scene and placing me in an embarassing situation, which was extremely unnecessary. On top of her outrageous unprofessionalism, her claim of not being able to accept my hair had no validation whatsoever, while I was going off guidelines from the Locks of Love website. If she did not want to accept my hair for whatever reason, there was definitely a more professional approach she could have taken to explain herself. In addition, her reasoning behind not accepting my hair should have been shared with the rest of the staff at the salon so that future futile bookings will not be made. I made a 30 mile trip to this salon which ended up to be the most disappointing day I've ever had.

Thank you JACKIE for wasting my time, energy, gas and afternoon.

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11:08 pm EDT
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Ulta Beauty $10 for flat ironing!?

I love Ulta and have never had a bad experience. But I think it is ridiculous that customers are being charged an extra $10 for flat ironing when it has always been included in a salon service.

I understand flat ironing takes time, but charging an extra $10 cuts into the stylist's tip in addition to making a trip to the salon more expensive than it needs to be. If I'm getting color in my hair which runs over a $100, I should not have to pay $10 extra for a service that should already be included!

Very ridiculous, I know customers that have stopped coming to Ulta because of this issue.

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COLOR41
private, US
Jul 06, 2010 10:02 pm EDT
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Ulta has always charged an additional $10 for flat ironing.
*Your stylist should have told you before the service.
*You could also ask.
*If you are complaining about tipping, it is YOUR CHOICE. No one forced you.

--Ulta salon manager

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styler40
Orlando, US
Jun 14, 2010 12:35 pm EDT
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Time is money in the salon business. It's been that way since the beginning of time in the salon biz. $10 is NOTHING. Some salons charge up to $25-$30 extra for that especially if the hair is very thick and long. Usually in MOST salons, the haircut includes a shampoo and blow dry style. Any ADDITIONAL styling is extra. If its such an issue for you, then flat iron your own hair at home. Hairstylists spent a lot of time and money in school to become experts in their craft/to obtain licensing to perform the work they do. The prices don't just cover the cost of the products used, they cover the time involved in performing the service. It's a SERVICE. Like when you take your car in to get the oil changed, or tired balanced or rotated. There is no mystery that every place is different. Some include some things and some do not. Some places you get free refills and some places you don't.

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porcelainwhite
, US
Jul 05, 2009 8:14 am EDT

Stupid ###,

Why do you want flat hair like the whites? Jealous 'cause your nappy 'fro reminds people of pub's gone wild?

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Evtome
Dallas, US
Jun 29, 2009 9:51 pm EDT

I will say that yes paying an extra $10 is a little unorthadox but if you don't want to pay it... then don't have them do it. But it is the same concept as American Airlines now charging for bags when in the past you were only charged if they were over 50lbs. The economy is in a down fall and so for stores to stay afloat they have to add small fees or flat out raise their prices. Anyway stylists are always undertiped or not atall and that's why I am always sure to tip my stylist well. I have had the same stylist since I was like 9 years old and my mom always taught me to tip well and you will get something in return. You know what? now since she knows I'm going to tip well she drops fees or she just gives me a discount. Last time I was there I was getting my hair cut and curled and she whispered in my ear, "Because you are a good customer, I did not charge for the curl". Loyalty and generosity will pay off in the end.

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xholaxgatitax
Boston, US
Jun 17, 2009 10:23 pm EDT

First of all, IM a stylist and I basically think your a rude, ignorant ###. We have the right to charge whatever the ### we want if your sitting in OUR chair. If an extra ten dollars was such a big deal then why did you do it? Were not just gonna do something for free cause thats what YOU want. Stylists are so under-tipped and unappreciated these days it makes me sick.

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3:22 pm EDT
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Ulta Beauty company theft

My best friend got married in March, and all 7 bridesmaids went to Ulta for pre-wedding makeup and hair so we'd know what to do the day of the wedding. We were charged $65 for hair/makeup. We asked the MANAGER of the salon if she knew someone to do our hair/makeup the day of the wedding AT the venue.

She stated that she and a co-worker would do our hair makeup for the $65 each.

They arrived at 9am for a noon wedding. They did the mother of the groom and bride first. When they got up to pay, the manager of the salon said, "that will be $95 each". We were SHOCKED. When they asked why the price increase, they stated, "it's our parogative".

Needless to say, us bridesmaids only had $65 each on us, so we said, no thanks and rushed to do each other's hair and makeup. They charged the bride $145!

On Monday, the mom of the groom called the local Ulta and asked WHY the price increase. The district manager said--NO ONE FROM ULTA IS ALLOWED TO WORK OUTSIDE THE SALON!

WE'D BEEN HAD!

So the district manager starts doing some research and discovered these two con-artist had 17 brides who came into the salon --and never came back the day of their wedding. Because these two went to the venues and OVERCHARGED them!

Then again, there's no telling how many brides they shafted !

I understand, these two no longer work for Ulta. But BEWARE!

Only have your hair/makeup done in the salon--if they offer to go to the venue, ALERT MANAGEMENT!

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USA#1
, US
Jan 28, 2016 9:42 pm EST

Freelance is less idi0t because they cut out the company taking their cut, what a [censored] you are.

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sassystylist
, US
Sep 01, 2017 8:05 am EDT
Replying to comment of USA#1

That was RUDE and completely un-called for in my opinion. Also I am a stylist of 18 years and do a ton of out of salon "freelance" work and normally yes, my prices are cheaper BUT when it comes to a wedding? Never double but def quite a bit more in price. In the range of 50-60% more honestly. I don't know too may stylists that wouldn't do the same.

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hairdiva55
Akron, US
Jul 07, 2010 10:44 pm EDT

Anytime anyone comes to your house to do your hair, that comes under the heading of "Freelance work". The salon has nothing to do worth it. You clarrify the cost behorehand, because it WILL more than going into the salon. The stylist has to lug all the equipment there and back, do hair in a setting that is usually cramped and and not really made to do hair, and, they are saving you time and aggravation by coming to you so that's one less thing for you to worry about. Most freelancers double the salon rate.
so make sure you have everything clear before you make your aggreement.
And by clear, i mean talk to the person who'll be doing your hair, not some go between.

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shopngirl
, US
Jul 11, 2009 12:15 pm EDT

I have been seeing an Ulta Salon hairstylist for three years and this complaint holds little truth. I happen to know, since my wedding day hair and makeup was done in house, that the prices of the services would equal approximately $95 dollars whether done there or not. It specifies on the menu that makeup is $30 and updos range between $60 and $65. I find it hard to believe that the styists would agree to both services for $65. You were charged appropriately for the service, according to the menu. Maybe you should have looked at it first.

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8:52 pm EST
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Ulta Beauty worst hair dying and service experience!

That’s the worst hair salon! Never ever dye your hair at the salon located at ULTA Edgewater NJ Hair Salon, you will DEFINITELY regret it! The price is high; their standard of coloring is disaster. The service is just as bad as their skills (not that they have any skills whatsoever). It's basically a HORRID experience, and it resulted in a tragedy (my hair color is HORRIBLE)...
Stylist (I am not sure if she deserved to be called like that) Trina has no knowledge about coloring.
I simply explained to her that I wanted to go back to my natural color medium blond and I ended up with the worst hair color of my life. Now I have two tones - too dark near my roots and the rest is very light. Trina didn`t want to fix her mistakes. She forced me to talk to general manager of ULTA store who didn`t want to cooperate ether and solve the problem. So I left salon crying with horrible hair color .

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Update by Julia
Feb 16, 2009 2:03 pm EST

I have done everything include contacting them directly from website. No response! Its terrible!

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JoeHairstylist
Sacramento, US
Jun 15, 2009 2:35 pm EDT

Why do I get the feeling that you had gone into that salon with a home dye job of black 3 inches from roots to the very porous ends and expected your natural color to just miraculously be restored. Does not work that way, when will we learn?

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HannahMontana
Quebec, CA
Feb 16, 2009 1:49 pm EST

If the customer is unhappy, every salon is willing to fix it for them, at least the ones I've seen and that goes right down to the run of the mill 'Super-Cuts'. If I where you, I would contact them directly from the website. Not from the store location.

8am - 5pm CST Mon-Fri
[protected]-ULTA (8582)

That is the phone number given on their website, found here: http://www.ulta.com/ulta/common/contactUs.jsp;jsessionid=4D52010F67601E79A69DD5A92665502C

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6:30 pm EST
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Ulta Beauty no retail sales assistance

I have visited the ulta store in plymouth ma a few times since it opened in 2017. During the past visit or two I have experienced rude sales associates who are not interested in assisting customers. When you can convince one of these ladies to help you-they have such an attitude that wish you had not bothered. The sales are missleading, you must have a magnifying glass in your purse to read the fine print on the in store signs. The past twotimes I have gone to the register only to find out that the items I selected "are not on sale". Upon closer examination reading the fine print it omited the items that I wanted to purchase. When I said that the signs are misleading - the sales associate agreed!
I love having the products in a large store, when you can catch a sale - the prices are good. The big problem are the associates. I tried to do an online survey invitation on the sales receipt - the web site is no longer available!

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Starr100
Atlanta, US
Dec 17, 2010 2:40 pm EST

I placed an order or Ulta.com on Thursday 12/16. My order has been "processing" for 8 days. I've spoken to several representatives and 2 managers asking why my order has not shipped. They stated "they're a little behind" right now. I said well your website states you ship orders within 1-2 business days and that orders placed by this date are guaranteed before 12/24. The response I received was "We're sorry, but your order should go out soon. If it doesnt get to you by 12/24 then please feel free to return it."

I asked why do they not notify customers if they are not going to abide by their guidelines, or if they now they will not be able to fulfill the customers request within reason. I was told that nothing is every guaranteed online, and that I can return the product if I no longer want or need it when I receive it.

I am very apalled by this. I'm surprised they're still in business by operating this way?

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rips
Madison, US
Dec 16, 2010 8:47 am EST
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first of all i suggest every1 never to shop at ULTA.com and by mistake even if you do, remeber never to contact the customer care.. you will keep calling them and no1 at their helpdesk will ever attend you call. even if you write them an email you will never get a reply. it has been days i am writing them regularly ablout my complaint but the company is soo awful and cheap is not responding to my emails. i have pledged never to shop at such disastrous place.

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ard111
new cumb, US
Dec 15, 2008 1:16 pm EST

For the 2nd time in less than one month, I've had a bad experience with Ulta. Both of my complaints involve the lack of stock of advertised items. The first disappointment came when I went in on a Tuesday evening after the Sunday sales ad came out. SEVERAl advertised items were already out of stock. I was told a truck should be in on Friday, I should return then to see if any of the items came in...
Well guess what? It happened to me again this week. I went in on Monday morning 8am (holiday hrs) to purchase a few things that were advertised. I was successful with one item, the other 2 item's were completely sold out. When I asked the associate if the 2 item's were sold out, she said "I'm sorry, yes they are, but we will be getting a truck in on Wednesday. You can check back then."
She also gave me incorrect information regarding a "free gift" with any smashbox purchase. The SUGGESTED purchase item was out of stock, however, the free gift was not. I was told both were. I continued doing some shopping and decided to buy a different line of cosmetics instead of smashbox. When I went to the counter to pay, the customer in front of me was given the "free gift" for purchasing a smashbox product? When I let the cashier know the other associate told me they were out of the "free gift" she said they always keep the free gifts at the counter, the sales associate would not know if they had any left! By this time I was too aggravated to switch my purchase.
No thanks, I will not waste anymore of my time!

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raquelengle
Defiance, US
Jan 06, 2011 11:29 pm EST

ulta did similar things to me. like ordering two items, and then emailing me weeks later to say my item is out of stock and the other is on the way... why SELL an item that is OUT OF STOCK? Once you reach your limit of items you have it should go OFF the website and not able to be ordered... and a lot of times, i'll add stuff to the cart just to get free shipping. So, I get a $5 item I really didn't need or want that much, but the item I wanted never sent to me. AND don't get me started on how long it takes to GET a refund. PFFT! NEVER ORDERING FROM THEM AGAIN! It's been done to me at LEAST 7 out of 10 orders.

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salonstyler
Waldron, US
Nov 03, 2009 11:30 pm EST

It's unfortunate that you think the employee is at fault for sold out product. We are hired to help the customer find what he/she needs, if it is in stock, and provide customers with knowledge on how products work, and their benefit. Employees at Ulta are only in charge of so much, and we hate to tell you something is out of stock as much as you hate hearing it. If we could, we'd pull it out of thin air for you, but we can't. Ulta has great success, and if you want to ensure that you will receive a product, make sure you shop the day of the sale, as early as possible. We can't control how many people shop at Ulta, or how fast something is sold out.

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9:36 pm EST
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Ulta Beauty lack of service on all levels

I order something online over a month ago and I still have not receive the item (the website says seven to ten business days). I have done what I feel like is more then I should have to do to get my order (five hours on the phone with customer service without actually getting through, using the option to leave a message not one but twice...never heard from anyone, gone to the store six times...no help, and sent two emails with no response).
So since I was unable to get through to the company the way that they have set up, I decided to handle it a different way, I went to the Better Business Bureau (BBB) and discovered something very upsetting; there were no complaints for Ulta. Obviously this cannot be true because there are pages of complaints about Ulta and their lack of service, so I am urging anyone who has ever had a problem with this company to take a minute from their busy schedules and file a complaint at BBB.com
My hope is that if I get enough people to file a complaint and make Ulta acknowledge their poor service and hopefully change the way the treat their customers.

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heathermay
Greenville, US
Jul 27, 2009 10:10 pm EDT

Actually, Ulta requires a purchase to receive a free sample... sounds like your daughter knew exactly what she was doing and that it wasn't only a FREE sample.

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Shirley
Oviedo, US
Feb 21, 2009 1:22 am EST

This same thing happened to us. My daughter ordered a free sample, now there are deducting money from my checking account, $78.00 for the FREE SAMPLE.

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11:15 am EST

Ulta Beauty rude customer

Came into store late one night, about an hour before they closed. A young lady with dyed red hair and tattoos on her chest was working. I asked her for help, and after trying several things such as lip color and lip liners, her attitude with me grew stronger. She was incredibly rude because of the fact that I did not like the, in my opinion, obnoxious colors she had chosen. When I moved to the other side of the store and chose certain things to buy, she rang me up with an even more rude attitude. Her comment to me was "is this going to be ALL you are buying?" and when I said yes, her response was "Well, your total tonight only comes up to 10.45" Not only is her appearance in the store unprofessional, but her attitude is a turn off as well. I strongly suggest you approach her about this situation if not terminate her. Due to the fact that I did not want to purchase what she had chosen she was extremely rude to me, and had it not been for the tall blond girl that had long hair, I would have chosen to not return to your store.

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Veronicainred
Mooresville, US
Dec 07, 2009 6:01 pm EST

That's how Ulta wants their employees to act toward you, dollface.
As an employee at Ulta with pink hair and facial piercing, I find you calling her look "unprofessional" as hilarious in the fact that it's a FASHION/COSMETIC store/salon! Ulta encourages it's employees to look "funky". It's not a bank.

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2:16 pm EST

Ulta Beauty o. p. I shimmer wristlet

I went to two different ultas on three different occasions trying to get four of the o.p.i wristlets last week and were told each time they were out. Then on Sunday the 16th the day afer the sale I was in the Ulta in Edmond Okla. and low and behold they had several of the wristlets but for full price. After I complained a manager finally let me have one for the sale price but since I wanted them for stocking stuffers for my grandaughters I needed more but refused to pay full price because they should have been in stock or else a rain check given.

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5:35 pm EST

Ulta Beauty misleading advertising

The ULTA beauty coupons are false and very misleading. They exclude "Prestige" products but you don't know until you get there that nearly every product in their store is "Prestige". Don't fall for it, go to the Mall and spend the same amount, at least you'll get decent service if you have to pay the regular price.

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caro004
Birmingham, US
Feb 18, 2010 9:44 am EST

Ulta Beauty is has pissed me off! I went in there and made a purchase. They asked if I wanted to sign up for their discount card where you accumulate points based on how much you buy for discounts or whatever. So I say okay and fill out this form with my name, address, and email address. Then I pay for my purchase with my debit card. Then the guy working there says they are having a special for two free InStyle Magazines. He gives me this slip to sign. I read the fine print and it says they will automatically charge your card for a year's subscription after the two free issues so I DON'T SIGN it and say I'm not interested. Well then the guy says he's already signed me up and he can't take it back. What's the point of having a place for your signature if they can do whatever they want to whether you sign or not? So he gives me this number and website I can go to cancel it. I've called the number 4 times and just stay on hold forever. The website can't locate my account. I promise, if I get a charge for an InStyle Magazine subscription I'm going to go up to the store and demand my money back.

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whiteningcity
St. Albans, GB
Feb 26, 2009 11:48 pm EST

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morrisun
Tuskaloosa, US
Dec 14, 2008 12:23 pm EST

Prestige is actually a small percentage of the total product ULTA has in its stores. I can't get over how many people get so bent over a $3.50 coupon! It doesn't even cover the TAX!

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10:03 pm EST

Ulta Beauty this is not a complaint

This is for all you # customers who have obviously never worked in retail before. # your complaints; your complaints are a waist of your damn time. If you have the time to get online and type up a complaint on a retail store you obviously have no life. How would you like it if a person came to your job and tried to get you fired? I bet you wouldn't like that at all because your dumb # wouldn't have a job, so for all you customers who think the customer is always right, you got another thing coming the funny part about it is the head boss of these companies is laughing while she is reading your complaint because he/she is making their money either way hahahhahahah. And noone gets fired for you’re complaints unless it’s a serious situation so expect to see those employees again. The boss of these companies doesn't even say anything to the workers about these complaints. People who work in retail dont even learn about a complaint, site so you’re waisting you’re #ing time complaining. Stop being spoiled brats and just shop for your #. Reminder: the customer is never right and you'll never get what you want. I hope these retail workers keep treating their customers exactly how they deserve to be treated. I work in retail so come have fun in my store i'm going to treat customers exactly how they treat me. Last reminder: what goes around comes around

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dixiebell88
Sparks, US
Jan 22, 2010 1:54 pm EST

For everyone saying ulta has por costomer service, I stongly disagree. everytime I go into the stores in nevada they are very helpful and nice. they always make sure to give me samples if I ask, too. you have to remeber this is retail and probably not the most fun job and they probably get paid minimum wage, so do you really think they care about your complaints? they have thousands of customers and your not the only person in the store they have to help. I say leave these poor retail workers alone, they put up with enough crap

JuliePooh51265
JuliePooh51265
Lancaster, US
Nov 02, 2011 9:24 pm EDT

I live on the West Coast and ULTA just opened a store here. I love it. I thought the staff were very friendly and professional. I haven't been to the salon yet but plan to in the future. Sometimes I think what you get from the employees reflects how you are treating them.

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ULTA Manager
, US
Oct 07, 2011 10:04 pm EDT

I really wish that each and every one of you could come to the ULTA in the Midwestern United States, not 1 of them treats their customers the way that those other stores do! In the district where I am a manager, the customer is ALWAYS 100% right! There are the extreme cases where there is a customer that comes in wanting heaven and earth and there is just NOTHING that you can do to please them, and unfortinuatly these are ausually the guests that will post horrible things about the company online. I will agree that customer service has gone down the toilet in the last 15-20 years, when I first started working I would NEVER have dreamed of talking to people the way that some people do at stores. But lets be realistic here...some of that is personal attitude and that has to fall back on how they were raised. I was brought up with the saying, "Treat people the way that you want to be treated". That is definatly NOT how kids are raised today.
I feel very bad for the people that have had such a horrible experience with ULTA, and if you want a great customer experience; a great cut and color and a FUN environment to shop at, then each and every one of you need to come to the Fargo, ND store and see what REAL customer service looks like!

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calstar
, US
Jun 13, 2011 10:35 pm EDT
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Wow, how obnoxious. When a customer takes the time to complain about an experience with a company, then that complaint is valid. Period. Even if it seems silly, even if the person seems confused or incorrect. The bottom line is, they had a bad, bad experience with that company. They are upset. If they are wrong, maybe you can help them see that. But what they need, is not to be yelled at, but to be made to feel less uncomfortable for having been taken advantage of by that company.

My experience was not that unusual-- the hair stylist was only competent enough to give me the cut she had on her head. All of my requests, explanations, even *pictures* of the cut I wanted were ignored. When I said this was exactly the cut I DID NOT want, I was ignored. She then gave me a bill for the cut, when I had actually gone there do give about 8 inches of my hair to charity. (she took 10, then cut off a further 3 or 4 inches...)

And now, with my horrible hair cut that will take at least six months to grow out, I have a very, very bad feeling-- not just about that stylist, and not just about ULTA in general, but I also will never, ever, ever again give my hair to locks of love. I am not even sure ULTA isn't just throwing away my hair right now. The stylist obviously *forgot* that I was there for locks of love, because she didn't give me the paperwork I was supposed to get (they often send you a thank you post card if you fill out the paperwork), and she charged me full price. I really, really bet she just threw my hair away-- making this whole, horrible sacrifice (I *liked* my long hair, I worked hard to get it that way) not worth it. Again, I will NEVER do locks of love again, and I will NEVER go to Ulta again or shop there online.

Even if I am "misunderstanding" what happened, no explanation or excuse was given. I was just used and sent away. And I really regret ever going there. That *should* be the opposite of what ULTA should want their customers to feel after using their services, but it appears that many of us feel that way. Just so you know, misunderstood, it's not about us being in the wrong, it's about us spending our money at your competitors' stores.

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sugarr
Honolulu, US
Dec 03, 2010 9:01 pm EST

It's not right of " Misunderstood" to post on here her rude comments and opinions of Customer complaints, she is obviously an unhappy employee of Ulta. Misunderstood, if you don't like your job, then quit. It's people like you who make customers complain. Everyone who works in Customer Service knows that Customer Complaints come with the territory and your job is to deal with them. Cursing out the Customers on this website is not going to solve your problem with your job. I did not want to waste my time reading every rude word you said on here. I stopped at your first sentence. But have time to respond to you and say: The Customers are NOT the issue. YOU ARE!

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HatebadCS
San Antonio, US
Nov 24, 2010 6:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Thank You so much Misunderstood! You valid every complaint and you have proved all of us right! I am glad to see that when we are getting bad customer service, that it's not that we are being petty, it's actually because the representative sucks. After reading your "complaint" I can't imagine how you still have a job in customer service. Hey guess what, we are the customers that spend money in the store that pay your pay check and help you keep you [censor]ing minimum wage job! So, if you don't like giving excellent customer service then pick a new [censor]ing career! If I spend money, I deserve good customer service period! Oh, and since you think our complaints don't do anything, how did u find our complaints? Hum, looks like they reach a lot more people than you think. And for people who care about receiving good customer service, they may read our complaints and stop shopping at the store, therefore sometimes our complaints do mean something!

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rosiegurl16
, US
Apr 15, 2010 9:31 am EDT

I am currently a manager at an Ulta, and I have to say that you are acting completely crazy. Unfortunately, working in retail means you will encounter dissatisfied customers, and sometimes there is nothing that can be done in their mind to remedy the situation. But, most customers I encounter are very nice and just looking for some assistance in choosing what is right for them. You really do have to have the mentality of "treat others how you would like to be treated", and if you face customer service situation with that in mind, than more often than not things will work out fine. I have had employees who honestly act like every customer is a problem, and I really hate to see that, because we all shop and we all know how we would want to be treated as a customer. Obviously if mean customers bother you this much, I suggest a new line of work.

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ihatetigerairways
Alta Loma, US
Mar 09, 2010 5:17 am EST

Wow! You're just making all Ulta employees look bad. Not cool.
I've worked retail for many years and I know to treat customers with kindness and respect (I'm a customer too and believe in the whole "do onto others as you would have them do onto you." Sure some customers can be rude and even agressive at times (had a guy throw a tub of hair gel at me and almost run me over with a Target shopping cart-why we let people in with these still boggles my mind) but you have to keep your cool and let it slide because for every rude guy you get a few nice customers who can just liven up your day :)

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ihatetigerairways
Alta Loma, US
Mar 09, 2010 5:05 am EST

Thank you dixiebell88! Like dancin', I also work at Ulta with a Master's degree (working on PhD this summer):( I dont get paid enough to deal with some of the stuff I deal with. I don't get commission either (as a lot of people assume). I stepped away from the register for 2 minutes today to help a lady with lipstick and was soon paged to get back to the register because there was a line of angry customers who "waited for 10 minutes!" what?! People exaggerate! So, had I not helped the lady choose a few lipsticks I wouldve gotten that I'm not helpful at all. We can never win :(

I also agree with the kindness goes a long way, for sure! To all my dear, patient, loving, nice customers, I appreciate you all and I thank you...this is why I give you extra samples and coupons ;)

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dancin'
, US
Mar 05, 2010 9:11 pm EST

God bless you dixiebell! I work at ULTA with a bachelor's degree thanks to the glorious economy. I get snipped at all day by irritated, condescending customers. We had a customer scream at a group of seven of us first thing in the morning (we were having a very short "team meeting" on the sales floor--literally 90 seconds long.) because we opened the doors late according to her watch. A little kindness takes you a long way in our store. If you're patient and remotely nice, we're more than happy to go out of our way to help you and hook you up with freebies.

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Ulta Beauty bad service

Here is a letter I just sent to ulta detailing my visits to their establishment.

To whom this may concern;

I am writing to make a complaint on the plain lack of customer service in your stores. Since ulta opened in memphis, I have only been there a half dozen times. The first time I visited was the only time i've been greeted by an employee. I suppose that's because it was shortly after ulta opened so they had not had a chance to get lazy. The rest of my 5 visits, i've not been greeted at all. I've asked for help 2 times - both times, the employee wasn't very professional. The first time, I asked for help choosing complimentary eye shadow colors. The employee - I think her name was kay (I'd know her if I saw her)- acted like she really didn't want to help and half assed suggested something. After about 5 minutes, she made an excuse that she had to go let someone in the back & she said that she would be back to help afterwards. I continued to peruse the eyeshadows, trying to make a decision. A few minutes go by and the employee walks by without a glance my way. The least she could have done is asked if I still needed help but no - it was more important for her to carry on a conversation with another employee.

My second interaction with an employee was just as disappointing. A couple weeks ago, I stopped by ulta to try the bare minerals line of makeup. I asked an employee if I could try them myself. She had me sit down so that she could do it. Well, near the end of it, someone told her she had a phone call at which point she stopped what she was doing and wouldn't have told me what kit I could buy that she was using the contents of had I not asked her. Needless to say, she rushed off to the phone call. When I next saw her again, I asked her about a certain product line which she had no clue about.

With that said, my other complaint has to do with employees not asking customers if they need help - don't you know that when the customer knows that the employees are aware that they're there, it reduces the chances of shoplifting? Anyone working in retail knows that. Not only do the employees neglect to greet the customers or offer help, they all seem preoccupied applying makeup or in conversations with other employees. Instead of wasting their time bs'ing around, they should wander around the store and get to know the product lines, where things are located etc so that they can at least earn what you pay them.

On my last visit to ulta, I was ready to purchase something, but there were no cahiers up front. When I turned around, there were no employees within my line of vision and I did not feel that I should have to go hunt for one, so I put the product down and left empty handed.

I'm not sure what ulta teaches it's employees in training, but perhaps you should think about refresher courses every so often, or perhaps mystery/quality shoppers. I really wouldn't be surprised that the reason ulta is never busy when I go in is for the lack of service. I have been to sephora as many times as I have ulta and I am always greeted promptly, then I am offered help. Sephora is always busy no matter when I go in.

Do you even care about customer loyalty? I have sent an email about the lack of customer service once before and never got a response.

I think i've said everything I want to right now. You can reach me by email: (_)@yahoo.com or by phone at 901-*.

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CCly
Macedonia, US
Oct 16, 2014 8:31 am EDT

Ulta sucks. I went to the new store in Macedonia, Ohio and it's run by a bunch of kids! No professionalism whatsoever. Nobody knew the product I was looking for. I wanted something from philosophy and every single person on the floor(which was 5) never heard of the microdelivery peel pads. I was also looking for their hand cream and was told they don't make one, but found it myself right there on the shelf after a minute or two. Nobody had a clue about philosophy in general. I learn more from their slots on QVC about their products. I buy the microdelivery peel pads and hand cream all the time. The girls were all young and giggly and just stupid. I'm a woman in my mid 50s and don't have time for all that crap. They don't have anyone mature working in there. Yes, I agree Sephora is so much better and they have women over 18 who work there and have half a brain, woohoo!

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betsyschoolhouse21
, US
Jun 29, 2011 1:09 pm EDT

I thought that my first visit to Ulta on Skokie Blvd, in Skokie, Illinois was just an example of sales clerks having a bad day, but it continued. On December 28 I returned an item to the Skokie Blvd store with the gift receipt attached. I was under the impression that with the gift receipt attached Iwould be given a refund. No, that was not the case I was told that having the gift receipt did not matter. Ok, so I accepted the merchandise credit (who uses paper credit receipts anymore - what happen to gift cards) and left the store. A few days later I returned with my daughter and we were going to use the gift receipt. As I entered the store several of the sales staff just walked past me not once did I get "can I help you find anything". People walked over us just as if we did not exist. I asked about serveral items do you carry oil of olay shower products? Do you carry Pantene products for African American Hair? Do you carry any Ponds products? They carried none of the above so I spent 10.00 of the 50.00 mercahndize store credit! As I was checking out I commented on the fact that they did not have a variety of, or products that African Americans can use they said no we don't. Well, I thought I was in a beauty products store! I went back to the store a few days later or to experience the same problem. I then asked if the merchandise credit can be used at another Ulta and they told me yes. Thinking the service would be better, it was the same, no customer service, no products. In order to cut the time or stop being treated like a second class citizen we just brought some of the items to be given away to one of the Homeless Shelters. When we were ready to chek out, we told the sales clerk of our dissatisfaction with not having any sales help and the overall product line and she responded with "did you find everything". At that point I deceided the 11.00 that is left is a waste of my time and gas to even attempt to try to spend! I have never experienced such poor service in many year. Besides after the first expereince I contacted the company via email and have yet to hear from them! Now, its my job to let everyone and anyone I know not to shop there! The last store is on Touhy avenue in Skokie.

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danilicious
thomasville, US
Dec 29, 2009 2:16 pm EST

salonstyler - that attitude just shows what kind of people work there. thanks for the affirmation.

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salonstyler
Waldron, US
Nov 03, 2009 11:35 pm EST

wow you have a lot of time on your hands. I hope you have stopped shopping at ulta, because we don't care about you! :)

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Sarah
,
Nov 27, 2008 9:15 am EST

Ulta in Countryside, Il has the worse customer service ever. I don't know why I even go there. They are so rude and have attitude problems. I would recommend Sephora instead. They have much better customer service.

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Ulta Beauty rip off company

I am supposed to receive coupons in the mail for free items according to home much I spend. I spent $600 last Christmas holiday and never received the coupons. So I emailed customer service and I got a form response saying that I'd get a response within 48 hours. Two weeks later I sent another email and got a similar promise and no response. It's been months. I've forbidden my 2 teenage daughters from shopping there so I guess their conduct will cost them. Hope this does too. Their prices aren't really any better when they have a sale than your local drugstore anyway.

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Alana Smith
Baltimore, US
Dec 09, 2023 7:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i received my order on wednesday, november 29 2023 and only received four of the five items i ordered. i was still charged for the missing item(nyx filler instinct plumping lip gloss). the order date is november 25th 2023. the order number is M100475966. the upc for the missing item is [protected].

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Liza Carter
Palmetto, US
Nov 20, 2023 1:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been trying all day (11/12/23) to check out my cart at Ulta online and nothing is going through no matter what payment option I use Ulta blocks my purchase. The payment options are good, Ulta has my account locked down and the customer service is taking me in circles and is resolving nothing!

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Chpow
Bartlesville, US
Aug 22, 2023 2:23 pm EDT

Went to the store a few minutes before 8:30p & the doors were locked. The store hours on the window say they are supposed to be opened until 9p. It was over 30 minutes before 9 so not sure why they would already have the doors locked. They were turning out the lights when I got back to my car.

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Shannon M. Goettsche
Prior Lake, US
May 28, 2023 1:08 pm EDT

I spent well over $200 on my 2 cosmetic 'it' products & my Dillon Purple perfume set! It told me I am getting a free black purse with my perfume perchance But it Never Came! That greatly upsets me! I looked online 2 days later after my perchance was taken out of my account & there was 12 left at that time! I want my free gift that was worth $65!

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Gail BoBo
, US
Apr 22, 2023 12:18 pm EDT
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Why are you using a biological make as an example of what a woman should be? You should be featuring Riley Gaines instead of wannabe's in the name of inclusion. Who are you going to feature next in the name of inclusion, Lia Thomas?

Until these changes, I will take my business elsewhere.

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Patti66
Pinson, US
Apr 02, 2023 6:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I’m a great and hardworking employee. I was just offered a chance to work for Dior and then you said that I wasn’t rehirable? Why? You are making a huge mistake because I’m a great salesperson. I was offered the job today March 23, 2023. Why am I not rehirable?

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Karen Bailey
, US
Feb 15, 2023 3:28 am EST

Phone Number does not work..

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katmmm
Salem, US
Jan 29, 2023 4:47 am EST

I am continually being told that kim kardashian owns and operates Ulta Beauty and is corrupting the online shopping experience

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Stephanie Smith
, US
Dec 10, 2022 10:25 pm EST

When I received my package from Ulta on 11/30, I opened the bad and it was completely wet. The tops on the bottles were not secure and they leaked in the bag. There wasn't tape covering the opening to the bottles and they were not in a sealed bag, to prevent leakage.

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Katieng118
Tucker, US
Nov 28, 2022 1:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ive called customer service around 9:35pm est 11/17/22 . I tried to get a new card and reduced my balance due to lated fee if I could. Ive explained to her what is my problem, she didnt help and was so rude. She didnt even care or try to understand my problem and I got hang up. Her first name is Andriana

Ulta Beauty In-depth Review

Website Design and User Experience: The Ulta Beauty website is well-designed and offers a user-friendly experience. The layout is clean and organized, making it easy to navigate and find products. The search function is efficient and provides accurate results. The overall design is visually appealing and enhances the shopping experience.

Product Range and Availability: Ulta Beauty offers a wide range of products, including makeup, skincare, haircare, and fragrance. The selection is extensive, with both high-end and affordable options available. The website provides detailed product descriptions and customer reviews, helping users make informed purchasing decisions. The availability of products is generally good, although some popular items may occasionally be out of stock.

Pricing and Discounts: Ulta Beauty offers competitive pricing on its products. There are frequent discounts and promotions available, allowing customers to save money on their purchases. The website also has a dedicated "Sale" section where users can find discounted items. Additionally, Ulta Beauty offers a rewards program that provides further discounts and exclusive offers to loyal customers.

Customer Service and Support: Ulta Beauty provides excellent customer service and support. The website has a comprehensive FAQ section that addresses common queries and concerns. Users can also contact customer service via phone or email for personalized assistance. The response time is generally quick, and the staff is knowledgeable and helpful in resolving any issues or inquiries.

Shipping and Delivery: Ulta Beauty offers reliable shipping and delivery services. The website provides various shipping options, including standard, expedited, and international shipping. The estimated delivery time is provided during the checkout process, ensuring transparency for customers. Orders are typically processed and shipped promptly, and tracking information is provided for easy monitoring of the shipment.

Return and Exchange Policy: Ulta Beauty has a flexible return and exchange policy. Customers can return or exchange products within 60 days of purchase, either in-store or by mail. The website provides clear instructions on how to initiate a return or exchange, making the process hassle-free. Refunds are processed promptly, and the customer is notified via email once the return is completed.

Loyalty Program and Rewards: Ulta Beauty has a highly rewarding loyalty program. The Ultamate Rewards program allows customers to earn points on their purchases, which can be redeemed for discounts on future orders. The program also offers exclusive perks, such as birthday gifts and access to special events. The rewards program is free to join and provides great value to frequent shoppers.

In-store Experience: The in-store experience at Ulta Beauty is enjoyable and convenient. The stores are well-organized and stocked with a wide range of products. The staff is friendly and knowledgeable, providing assistance and recommendations when needed. The stores also offer beauty services, such as salon treatments and makeup consultations, enhancing the overall shopping experience.

Beauty Services and Expertise: Ulta Beauty excels in providing beauty services and expertise. The website offers detailed information about the various services available, including salon treatments, skincare consultations, and makeup application. The staff is highly trained and skilled, ensuring that customers receive professional and personalized services. The expertise and guidance provided by the beauty experts contribute to a satisfying and fulfilling beauty experience.

Social Media Presence and Engagement: Ulta Beauty has a strong social media presence and engages with its customers effectively. The brand actively maintains accounts on popular platforms like Facebook, Instagram, and Twitter. They regularly post updates, product recommendations, and tutorials, keeping their followers informed and engaged. Ulta Beauty also interacts with customers through comments, messages, and giveaways, fostering a sense of community and connection.

Overall Rating and Recommendation: Ulta Beauty is a highly recommended beauty retailer. The website offers a seamless shopping experience with a wide range of products and competitive pricing. The customer service is excellent, and the shipping and return policies are customer-friendly. The loyalty program provides great value, and the in-store experience is enjoyable. The beauty services and expertise offered by Ulta Beauty are top-notch. With its strong social media presence and engagement, Ulta Beauty is a trusted and reliable destination for all beauty needs.

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