UK Mail / Delivery of parcel
I am very frustrated with this company. This is the email I sent them clearly outlining the issue I have. Do not order from this company!!!
I ordered 5 very expensive items from a company in london with an amazing reputation. The company works with nearly all of my co-workers in a london council and have always received their items when promised.
I received an email on wednesday 9th november stating that my items were out for delivery from uk mail. I then received another email later on in the day stating that the package will be delivered on thursday 10th november. No phone call or text message to say you attempted to deliver my package or what time it would come.
So, I waited for it thursday. Then thursday evening I received another email stating that the package would be delivered friday. At this point I was getting sick of getting emails about delivery but no package.
I called you customer service, absolutely ridiculous and not a real customer service as it is an automated voice message so rang what I can assume is your head office who were trying their best to be helpful and told me I can collect on saturday from the depot.
I was not happy about collecting from the depot as it is 2 hours away by train and bus and I would have to pay £30 at least. I got up early on saturday 12th (Today) but then received an email before I was leaving my home to say the package will be delivered to my home today.
So I waited for my parcel.
You only delivered one of the 5 items!!!
The company I delivered from initially ensured me that all 5 items will be delivered together between 9th to 11th of november. All together!!
So now I only have one item from the 5 I ordered and you have told me that there are no more parcels for me in your company.
So where are my other 4 items??? I can only assume either your delivery person is keeping items for themselves, your depot is keeping items for themselves or that you are losing items that are brought to you for delivery.
I have since seen on the internet that you do not have one good review. I will ensure that your company is massively hurt by loss of customers if you do not recover and deliver all my items by monday 14th november!!!
I will be writing very negative reviews on twitter, facebook, google and every other place I can find. I will also be contacting my solicitor if you still refuse to find my “lost items” by monday!!!
Also I will be continuing to comment, mail and contact you until I receive my parcel!!!
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