I ordered a pair of chocolate brown UGGS for my daughter on Nov 16th for a Holiday present. I got a confirmation immediatley after ordering & it was followed up by a order number. I kept waiting every day for the boots to arrive. They did say that the shipping time would be about 14 work days, but this is horrible. My daughter is so dissapointed. I checked with my credit card company and nothing was charged. I tried to email them today at email@example.com but the email failed. What is going on with this company? Before I order anything on line, I will do my research.