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Ugg Boots / Did not receive boots after requesting exchange

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Contact information:
Phone: (800) 590-7298
Ordered a pair of boots for my wife's birthday. Order was delivered and received in a timely manner. Boots didn't fit right so my wife wanted me to exchange. Requested exchange info from customer support and mailed to Canada as requested for $24. Boots received in Canada on 12/17/2008. Still have not received the boots requested in the exchange. If company is not going to accept exchanges should be stated up front. Requested a status update numerous times with no response. Will be contacting the Better Business Bureau as well as a number of National Consumer Advocates if not received in one more week. Uggboutique will receive national negative publicity and potentially a law suit based on fraud.


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N  6th of Feb, 2009 by 
Agree Disagree 0 Votes
I think Fake UGGS and companies who sell them have taken over for the fake Louis Vuittons, Coach, and Dooneys. The first were the FAKE-EX's (Rolex)...but at least you only paid $25 for the watch. All I can say is that it is worth it to go buy UGGS from real dealers. Sad, but true.

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Ugg.com / Deckers Outdoor Corporation Logo Ugg.com / Deckers Outdoor Corporation
Customer Service
1325 Avenue of the Americas, Floor 21
New York
New York
United States - 10019
+1 888 432 8530
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