Tytyga.com / Ty Ty Plant Nursery
Reviews and Complaints

I, too, bought from Ty Ty because they advertised Debutant camellias. I got bare root stock that died despite the fact that I followed their instructions to the letter. I even emalled to request instructions as to what I could do when I saw the plants were dying. I was ignored. By the time they responded, the camellias were dead.
They sent me an email to follow their replacement policy. I explained that I had read all the complaints about them and that, although I was born at night, it was not last night. I am not sending them more money for more dead plants.

Consumer Beware! When one receives a box with no package/ship label, RETURN IT unopened, immediately. Requirements for plant replacement at TyTy: return your item(s) in the original box with shipping form. The form had been ripped off my shipment before arrival; which makes it impossible to return the contents, I now know. & who keeps a shabby, wrinkly cardboard box around for months? Hence, I will not receive a replacement even if I wanted to pay the shipping for the return and the new arrival. Always check review and heed advice if there are many complaints. 1-2 expected, more than 5 reality.

I 'm going through the same thing now. I placed the order back in May over the phone. They said the tree would be shipped the beginning of October. I called to check on my order in September. They said I couldn't place the order over the phone even though it clearly states on their website you can and also get a discount for doing so. I was told to print an order form from their website and mail that to them with a check. Did that. Called back 2 weeks later to track my order and he said he had no way of looking that up and that if the check hadn't cleared it could still be in mail box because they only check it twice a week. UGGGGG! What kind of business does that? He said he would check the mail today and if the check order was in there I should get the tree next week. Well it's Oct 23rd and I have yet to hear from anyone or see a $80.00 tree. I just got off the phone with him and he said they would ship the tree mid November after the first frost because the tree had to go dormant before transplanting. That was the first time I had ever heard that was the case with these trees. Starting to wonder if I will ever get this stinkin tree. Remember this was a May birthday present.

Stay away this company, I order 3 plants. It dead, they keep tel me that is transplant processed. Cheating company

Wow I was about to place an order and came across this board. I am forever thankful to have foud this board. I will definitely take my business elsewhere .

H Knighton

Stay Far away from this company and their redneck owners. I too had a run in with them while buying blueberries. For part of my order, I was going to use a gift certificate and once I told them that I had a gift certificate, they promptly hung up the phone on me. It was a battle but I finally won if you could say that. The blueberries came in the mail and I have to say they were in the worst shape that I have ever seen. Most of them have died or have never done well compared to several other companies which I have ordered from.

I ordered some plants and trees in July that were to be sent out in the fall. Here it is mid November and no order and I cannot even reach the company as their phone has been disconnected. I will try to work it out with my credit card company but due to the length of time passed, I doubt there is much they can do.
I am going to copy and paste my proof

Thank you for your order. Your order number is 113941, placed 07/06/2012 at 01:18PM.

Bill To:

Jody Wilson
4306 Juneberry St.
Galesburg, MI 49053
United States
[protected]
jwpookie@gmail.com

Ship To:

Jody Wilson

Galesburg, MI 49053
United States
[protected]
Payment Info:

Credit Card: MasterCard
Jody Wilson

Shipping Method:

UPS Ground
Order Details:

Code Item Qty Price Grand Total
Heritage-Red-Raspberry-Pl-0002 Heritage Red Raspberry Plant - 3 yr Fruiting Size (Fall Shipping)
1 $3.95 $3.95
September-Red-Raspberry-P-0001 September Red Raspberry Plant - 2 yr old (Fall Shipping)
1 $1.95 $1.95
Wisteria-Flowering-Vines-0001 Wisteria Flowering Vines - 1 Gallon
1 $19.95 $19.95
River-Birch-Tree-0003 River Birch Tree - 4-5 feet tall (Fall Shipping)
2 $7.95 $15.90
Horsetail-Grass-Plant-0001 Horsetail Grass Plant - 1 clump
2 $9.95 $19.90

Subtotal: $61.65
Tax: $0.00
Shipping Cost: $20.00
Grand Total: $81.65

I have read and agreed to the terms and conditions.: JW

Thank you for shopping at www.tytyga.com!
Visit us again at http://www.tytyga.com/of purchase as I am unable to attach it using the 'attach file'.
Do not buy anything from this company and someone needs to shut them down.

In April, 2011 I ordered a big order among which were 3 pecan trees $80 each. I called in the Fall, 2011 to say the trees had not started. They advised to give them time. I called in Feb/March, 2012 to tell them the trees looked dead. They advised to give more time. I called in May 2012 to say the trees were dead. They said the 1yr warranty was up and could not do antyhing! After having followed their advice twice, this is the answer they gave me. Thet were rude and unprofessional on the phone from the time I ordered. I should have known right there and then. Never go to them again. They are bad people and rude. What a ripoff. Dishonest and thieves.

Ordered 3 trees, 3 grape and 1 blackberry vine and a shrub. Waited and waited for the order to arrive, called and they said they were behind and it would be 2 weeks or so. Finally received the order (over 2 weeks) and when we opened the box was shocked. Two were suppose to be in gallons, not, all crammed in together! Took us forever to get them out. So disappointing!

i ordered four gape vines from TYty nursery all four died i icalled them they told me to fill out a return form i tried about six times it would not let me send the form i called they put me on hold and they hung up this is the worst bunch of crooks i have ever seen they will eventually cheat the wrong person i don, t understand why the georgia better business bureau has not done something about this

I ordered a mulberry tree from TYTY nursery in October when they had a promotion for 25% off plus free shipping. The tree came out to just under $200 after the discounts. They charged my card the day I ordered the tree ( not when they were ready to ship ), today I got a call from PHIL JOHNSON who claims to be the manager there explaining that the free shipping is not offered for this tree and I have to pay $320 additional for shipping. When I said no to this and asked for a refund on my card, he says they can not issue a refund on the card and I'll be getting a check in the mail in about 2 weeks or so. This is unacceptable. Please do not buy anything from these crooks. I certainely would never buy from them again!

Please don, t buy from this company. I bought 15 plants and only 3 survived. They was replaced with 12 dead plants that did not survived as well. They make me pay for an extra shipment. At this point they wash their hands and sad they can do nothing.
I professional builder and landscaper, and i know haw to plant.
It was my worst experience.

Copyright Infringement! Cant believe this.

Although I appreciate the compliment, I don't understand why my content got used without my permission. This company took my Goji berry Terrace shots of my home and placed it in an ad to promote their company. If they think I'm a little guy, than they better think again. Time to get my attorney involved. Look at this video of theirs at .10 sec - 18sec. This company is a fraud and they got caught red handed. They will pay for doing this type of nonsense. Do not support a company that steal good folks ideas and videos.

I bought 3 female and 1 male muskidime plants only one female has leaves on it I did a scratch test on the others. One is missing.it fell off at the ground. Al though they were late getting here and the vines were brown and were easily broken.

TY TY nursery has been spamming my email and will not stop!
Their nursery stock is very poor quality and not up to the nursery trade standards for size - do not buy from them

Ty Ty Nursery has an utterly deplorable reputation in the gardening community. Do a search for "Ty Ty Nursery Complaint" in any search engine, and read the long sometimes colorful threads on many gardening messageboards. You will begin to get an idea how this company typically operates. It has gotten so bad that many individuals do not even mail-order from GA anymore-- simply to avoid the many affiliate companies under different names, all with service equally as rude and incompetent.

My personal experience with Ty Ty nursery back in 2004 was just utterly ridiculous. My 4 plants were shipped LOOSE, sliding around in the triangle box, getting beaten up and broken during transit. I received them and all 4 items died within a week, despite my horticultural expertise. I contacted Ty Ty Nursery about replacement / refund and they demanded I ship back the dead plants to them. Then they said I had to pay an additional 25% of my original order to cover replacement shipping...? Obviously, all of this was caused by negligent shipping on their part. I had in essence already paid for "careful shipping" as advertised on their website. I never received the service I had paid for. What I got was negligent, incompetent shipping-- 4 tender plants, bare-root, thrown loose into a box. They died. What does the company expect? It's terrible business practice to place any responsibility on the customer -- see Retail : 101.

I described to them these exact circumstances, I even had pictures to send them if need be. Instead of initiating any kind of customer retention measure, they instead argued with me saying I was "being uncompliant" with their replacement policies. I refuted this stupidity, and they came back at me with "your plants were shipped outside their designated climate zone, so they're not covered" (it was summer and climate was not a factor). It went on like this for three letters back & forth to a uniquely defensive and shamefully anti-customer manager named "Rick."

Even after filing with the BBB, they did not issue a refund. Only another rude letter. Needless to say, I never saw that money again. I, like many others, have simply taken to discouraging people from buying at Ty Ty Nursery whenever it comes up. In the gardening community today, getting ripped of by Ty Ty Nursery is kind of a harsh "rite of passage" into the hobby of serious plant collecting. Almost everybody does it, and then never buys there again. We can only spread the word, and hope that future victims hear our loud complaints.

Sooner or later, the company will have clean up their act... or there won't be any more customers for them to rip off.

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ATTN:: Ty Ty Nursery representatives / employees:

This above commentary is my personal opinion, in a open public forum. I hereby invoke my constitutionally protected right to freedom of speech, should any Ty Ty employee happen to read this. This opinion is not in any way affiliated creators and moderators of this website. As my opinion, based on my frustrating experience, genuine in all factual details, it shall not be construed as libel, or slander. I am well aware of my rights.