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TWX*AOL Service


Unauthorized debit withdrawals!

Complaint Rating:  90 % with 42 votes
90% 42
Contact information:
TWX*AOL Service
United States
2/13/2007 -2/19/2007 debit withdrawals on banking statement that are unauthorized for unknown services. How did this company get access to my account number and get this authorized. I am currently unemployed and I need my money to survive. This is totally unacceptable!!!
Complaint comments Comments (121)    Updated: Complaint country United States Complaint category Unauthorized Charges


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N  24th of Oct, 2006 by    0 Votes

AOL - Charged for &free trial&
United States

I am receiving a pop-up when i turn on my computer asking me to verify my account info. This is very annoying. when i signed up with aol, i was told that aol would never ask me for billing info. i want this pop-up removed,i didn't authorize to put this pop - up in my computer. i want to know how to get rid of this pop - up. if you want updated billing info send me a letter with a aol letter head and contact info.
N  6th of Nov, 2006 by    0 Votes

AOL - Customer ignorance!
United States

Received AOL High Speed Offer in the mail. I called the number on the card 1-866-317-2363 on 5/17/2006. I was told if I signed up on the phone right then I would receive a $50 Visa.
I signed up. I have called back 8 times, the last time being today 10/17/2006 and again have been ignored. Supervisor Christie #60231 said she cannot call the AOL Corporate Office on my behalf because they are a call center and don't have any outbound telephone lines. Teresa Young of AOL Corporate Office had called me on Thursday 10/5/2006 and promised she would have an answer for me by the next day 10/06/2006. I have not heard from her since. I wasted my money calling Teresa Young at 703-265-1000 (AOL Corp.) today since Christie #60231said she couldn't call for me. Teresa Young has not returned my call.


Conway, SC 29526
N  1st of Dec, 2006 by    0 Votes

TWX*AOL - Stealing money
United States

I had receive a over draft slip from my bank saying that twx*aol had taken 30.90 from me and i don't even have an aol account. I don't have money to just give away.
A  13th of Dec, 2006 by    0 Votes
What is TWX*AOL, we have had 10 deductions from our account by this group, I don't even know who or what they are.
A  9th of Mar, 2007 by    0 Votes
The same thing happened to me, I received a notice from my bank showing an unauthorized charge from ever private card for $49.95, I immediately contacted my bank to report this case of fraud, I have never heard of this company nor did I authorized this charge to my checking account, I now have to get a new checking account number and order new checks, etc, this is very inconvenient for me and I just wanted to vent and let someone know how upset I am
N  17th of May, 2007 by    0 Votes

Aol - No refund, no response received!
United States

AOL Subscribed Internet service. I called their Support team for help and the man led me through some steps without telling me in advance he would disconnect my Internet service in the end. So, I was disconnected even though paid up to the end of the month. I e-mailed them, called them many times and mailed them a letter asking for a refund for the time remaining which I didn't receive Internet service. I have not received a refund or any response. It wasn't very much. But it was the principal of the matter.
A  9th of Jun, 2007 by    0 Votes
I too recently was scammed by this as well. They deducted $25.60 from my account. I don't even have AOL or don't use it.
N  29th of Jun, 2007 by    0 Votes
Around the 25th of June, I was charged $25.99 for AOL services. What did I purchase? I am NOT an AOL subscriber and want (need) my money back as I did not purchase anything off AOL.
A  7th of Jul, 2007 by    0 Votes
AOL is unreal! I don't have any services related to AOL at all. I have Comcast High Speed Internet! My family has never had AOL. How did they get my banking information? Does anyone have a number to call about this? My bank is also stupid is somehow blaming me for this. They have never seen a charge from AOL on any bank statement before this one and they're blaming me. Aside from that they are upset that I am leaving their bank due to pathetic "security".
N  13th of Jul, 2007 by    0 Votes
A company in Utah, selling adeprine Rx known under adiprinerx billed my credit card $84.97 for product we did not ordered. The credit card said it was a mistake and put request for a refund they denied it. They only have a P.O box 1638 American Fort, Utah, 84003. I called Al.D Enterprizes Hoodia they said it only is a bill for them sound fishy to me. The money is a lot to us when were , on a fix budget and handicapped. Can anybody help us please. Thank you. I'm sure there are others they have done it to.They have to be stopped, from folks like us, thank you, and God bless.
N  12th of Aug, 2007 by    0 Votes

TWX*AOL - Stealing money
United States

Out of my own stupidity, I haven't checked my bank statements for some time and then I started seeing discrepancies when I went to the ATM and got receipts for balances. Needless to say for 11 months this aol has been ripping me off 23.90 per month and I've never had AOL. Not only that my ISP is peoplepc.com and they've been double billing me since 3/06, which they deny, but I have my statements to prove them wrong. What legal action can be taken to stop these companies and for people to get reimbursed for their losses? Advise smb!
N  4th of Sep, 2007 by    0 Votes

TWX*AOL - Stealing money
United States

Personal bank account so far three deductions from my bank account by twx*aol, never gave my permission or my bank account # to this company... As of to date that i know of $92.70 has been deducted could be more .. I demand this be r3funded and any banking charges for over drafting my account making me think i had money when they fraudulently had withdrew it im stopping action at my bank tomorrow and getting a lawyer to sue time warner for recovery .. Im on fixed income every penny has to be accounted for, im an american this shouldn't be happening in our country by greedy ceo 's and businesses like twx*aol i want my money back plus some compensation for hassle ive been put through over this matter immediately i demand action against these people... Asap

Sincerely rose c taylor usa north carolina.
N  6th of Sep, 2007 by    0 Votes

AOL - Charged for &free trial&
United States

I just noticed on my credit card that AOL TWX Service 0707 800-827-6364 NY has been charging me $25.90 monthly for July, June, and May 2007. I don't know what this payment is supposed to represent, but I need to find out why I am being charged when I am no longer an AOL customer.
A  28th of Nov, 2007 by    0 Votes
I just had an unauthorized debit from my checking account for $30.90. Notified my bank and called AOL. It's like talking to a wall - if you can get thru to a real person. I picked the option that you can open a new account on and told the person I couldn't get thru to a real person any other way. He agreed to help me and file a fraud complaint with their fraud dept., who is to contact me within a week. First number is 888-265-8008. Fraud dept is 800-307-7969. From what I've read, you have to call the fraud dept and get nasty with them before anything is resolved. That's just what I'm getting ready to do. Wish me luck!
N  2nd of Dec, 2007 by    0 Votes

Aol Speed Upgrade - Just another notch on the rip off Britain post
United Kingdom

After finding out that after all the promises from aol that i would get 8meg speeds after being a loyal customer for over 3 years now i find im being ripped off and am getting just under half the promised speed. POOR SHOW ME THINKS JUST ANOTHER NOTCH ON THE RIP OFF BRITAIN POST.
A  9th of Dec, 2007 by    0 Votes
I do NOT have an account or screen name or any affiliation with AOL. I have fraudulent charges taken from my debit account from TWX AOL service, also. I will aggressively pursue this with my bank, Clark Howard, and any other support I can find. I HATE AOL. The nerve of them to subtract 25.90 from my bank account without authorization and the nerve of my bank to allow them to do this.Clark Howard.com says there will be forms coming to complain about these thieves, but I have not seen them yet. I will take any advice from anyone who has this problem.
D  10th of Dec, 2007 by    0 Votes
WTF? I just got charged from TWX AOL Service? I don't even have AOL and I haven't used AOL in ten years! It's been ten years because AOL always sucked and now they're making me pissed. I don't even used that credit card either because it's only used for emergencies. Can someone help me with this? I'm going to call my bank and blow a load out tomorrow. What makes me really really pissed is that I don't even use that credit card.
A  18th of Dec, 2007 by    0 Votes
This is the 2nd time AOL has bent me over and given it to me. I usually pay my credit card via e-banking, so I don't look at my statement very often. I just happened to look and there it was "TWX*Xdrive by AOL" for $9.95 a month. I immediately called my credit card company and they sent a fax to me to dispute the past 60 days worth of billing. I then called those ### at AOL and told them to immediately terminate this account. I agree with everyone "AOL SUCKS". I have never wanted anything to do with them and as far as I'm concerned TIME WARNER is just as bad. I would not trust them for any service what so ever. Just pisses me off that a company can get away with this. I'm writing to.

22000 AOL WAY
Dulles, VA 20166
A  23rd of Jan, 2008 by    0 Votes
I have an unauthorized charge on my bank statement, too. It's been going on for about 6 months. When I made an inquiry with my bank they offered to stop payment for up to 90 days and investigate it, but ultimately, the burden is on me to get them to stop. I don't know how they got my bank account number. I never authorized payment through my checking account. My credit cards require substantiation that the payment is authorized. Unfortunately, MBNA Bank only offers to establish a new account which is a huge hassle if you have automated payments set up for utilities, insurance, etc. But, all of this aside, isn't this a criminal act????? Shouldn't we be reporting this to a law enforcement agency? I will have my bank stop payment and investigate, but if this isn't resolved in a timely way, I will report it to the police and/or the FBI to see if they are addressing incidents of this nature. Good luck to all of you in resolving this problem.
N  26th of Jan, 2008 by    0 Votes
I have been receiving mail only with the understanding that it was a free service. I would like my money back as this was completely unauthorized. I would like answer back from you ASAP. If I don't hear from you within 5 days take my name totally out of your books as I will go to another service.

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