Tru Belleza
Reviews and Complaints

This is a scam below is what the company replied.
Thank you for contacting us upon your concern, we will be more than glad to assist you with this matter. First let me introduce you to our company and explain our deals and offers, so you can have a clearer picture about us.
Our trial offer is a way to get the full 30 day supply of Instalift Rapid Wrinkle Control where you pay only $4.95 upfront and enroll in our monthly subscription. After the trial expires (14 days), you are charged $99.95 for that initial bottle. Every 30 days thereafter, you will be charged $99.95 and shipped another bottle. A trial is not a free sample. The price of $99.95 that you pay is for the full 30 day supply bottle that was shipped out. The Anti-Wrinkle Moisturizer trial is only $4.95 upfront and just like the Instalift Rapid Wrinkle Control trial. You will be enrolled in our monthly subscription. After the trial expires (14 days), you are charged $89.95 for that initial bottle. Every 30 days thereafter, you will be charged $89.95 and shipped another bottle. A trial is not a free sample. The price of $89.95 that you pay is for the full 30 day supply bottle that was shipped out. When you order a trial, you have to check that you agree to our terms and conditions and enroll in our monthly shipment program. There will be a $1.63 fulfillment packing fee per trial order. The terms and agreement on the website was already provided when you placed the order as it is served for a legal binding document
Your subscription was cancelled as per requested.
Rest assured that no more future charges will be taken out & no more products will be sent out. For clarification that the first set of bottles that you received that is the actual product that we sell on our valued customer.
Thank you

SI VOUS NE BOUGÉ PAS POUR ANNULER MA PRÉCÉDENTE LETTRE AU NOM .
FRANCINE PAVLOWSKY .
francinepavlowsky@hotmail.com
je porte plainte contre vous, je m'adresse à J E OÙ LA FACTURE, ET JE NE ME GÊNERAIS PAS POUR ALLER PLUS LOIN .A`VOUS DE VOIR
J'AI BESOIN DE VÔTRE TÉLÉPHONE POUR COMMUNIQUER AVEC VOUS .

À qui de droit,
je demande que vous m'annulez deux commandes dont je n'ai jamais commandé, je nomme cela de la FRAUDE .
voici le no :17753765905BELLESKIN London de 103, 42 GRB 137, O3 $ .[protected] CLEARSKIN London
114, 92 GRB, 151, 03 $
tél [protected]
1457, blv, Franquet, CHAMBLY QUÉBEC J3L 6K6
francinepavlowsky@hotmail.com
j'attends avec impatience de vous autres que vous ayez la politesse de me répondre et d'annuler ce que je n'ai rien commandé .et en FRANÇAIS SI POSSIBLE, LA BANQUE VA FAIRE LES DÉMARCHES POUR ANNULER

Bonjour,

Je vous retourne vos produits que vous facturé sur ma carte de crédit. Je vous demande d'annuler la facturation de produits que vous m'avez envoyé et de me rembourser .
Voici les détails des prélèvement que vous avez effectué.
30 mai 2016: 153.64 $ / 01 juin 2016: 138.07 $ / 3 juillet 2016: 151.94 $ / 12 juillet 2016: 136.55 $ / Total:

Vous pouvez me contacter sur mon adresse courriel : jocelynebrunet@videotron.ca

J’adhère à la mise en demeure.

J'embarque pour la mise en demeure . jmberube@globetrotter.net

Bonjour,
Même arnaque pour moi. Avez-vous réussi à vous faire rembourser? Ils acceptent l'annulation au programme que je n'avais pas autorisé, que je ne savais pas. Ce n'est pas clair du tout sur leur publicité... Après leur avoir envoyé un courriel, il m'offre un montant de 60$ pour tout oublier, alors qu'ils m'en doivent 446, 82$. Je ne veux pas et ne peux pas accepter cela. Quoi faire? Une mise en demeure? Merci!
Martine.Poitras@usherbrooke.ca

Bonjour,
Je viens de recevoir ma facture de carte de crédit de produits Tru Belleza. Vous m'aviez déjà facturé précédemment votre promotion à 6.66$ canadiens que j'ai déjà payée.
Surprise! Je reçois aujourd'hui deux factures : une de 154.34 et l'autre de 135.84. J'aimerais me faire déduire ces frais pour des produits que je n'ai pas commandés.
ludage@hotmail.com

Bonjour, my name si Chantal leduc, i ma so disagree, because the first Time your Tell pay just 4.95'you pass, 138'and 155. And now in jullet 168' you need stop to pass all on my credit card mastercard

C'est des voleurs
Ils m'ont fait la même chose
Il m ont volé 600 $ pour des échantillons

Bonjour, Vous m'avez facturé le 24 mai un montant de $155.38 et le 27 mai un autre de $138.55 ainsi que le 22 juin un de $151.35 et le 23 juin un autre de $138.88... J'exige un remboursement immédiat car je n'ai jamais commandé ces produits ... Je voulais seulement les échantillons gratuits...

À ma grande déception, je constate qu'on est plusieurs à s'être fait prendre par cette publicité...

Je me répète et j'exige un remboursement immédiat sur ma carte de crédit au montant de $584.16 et ce d'ici 24 hres maximum...

Me rejoindre : annie4pare@hotmail.com

Je ne veux plus recevoir ces produits, je ne les aime pas. Le 19 avril j'ai payé 148, 95$ et le 19 mai, 154, 08$. J'aimerais être remboursée, car ce n'était qu'un essai. Je veux donc annuler tout cela s.v.p.

Totally agree. This company is a complete scam. the charged credit card for 3 months even though we had called a number of times to cancel. got speech over and over about their refund policy.(they read a script) when asked to speak to higher up person they were on another call or they didn't take calls) They offered $50 refund per product(100.00). We were charged $590.00. What a rip off. Stay far far away from Trubelleza

This is a scam I order trial and they charged my VISA immediately..and did not send product. Said they sent it twice but never arrived...DO NO BUY THIS &^%$..THIS IS A SCAM

It is not clear when ordering the free trial about two different products being shipped.Absolute scam

I was also scammed by TruBelleza as all you ladies have been. I'm Canadian so of course the C$ was much lower than the US$ so that
was also painful. Same story, when speaking with a TruBelleza customer rep., he only would give me US$50 back as a refund after STEALING USA
TWO HUNDRED & FIFTY DOLLARS by withdrawing this amount from my credit card without my permission.
However, here's where my story differs a bit. I contacted my credit card company and they had said that this company has been flagged
and that the credit card gal in the dispute dept. suggested she would call TruBelleza and that we would both be on the line together. TruBelleza's
representative that we spoke with was told that credit card companies (both Visa and MasterCard) has TruBelleza flagged and that to protect their
valuable customers from being scammed, the credit card co.'s would be giving TOTAL refunds back to them. Yes, I got all monies back.
So, this is a suggestion ladies, get in touch with your credit card company and have them deal with these THIEVES. Keep your cool and let the pros help! Good luck.

This so called company managed to take 132.97 and 150.32 from my credit card as well. The shipping charges were unclear as one was for 1.33. Really what is that?
I spoke to the rep who called me to say my order was received and will be sent out and I told her that I wanted nothing else to be sent and no other charges placed on my card. She then formed me that I had to wait until I received my shipment before I could do that.
I received my order and cancelled via email any further purchases and charges.
Guess I was 1 day late and the full amount was charged immediately. Not sure how they can justify the cost for the products as they aren't worth the trial price to begin with.
I contacted the company and was flat out told that "sorry you're too late" but offered a $45 compensation to which I refused and advised them in would contact the BBB.
Dr Oz promotes this product so I'm emailing him to inform him of this scam. Not sure how far that will go or if my email even gets regarded but it's worth a try. Good luck to anyone who is fighting this.

Do not order this product. Such a scam.
Company charges you full purchase price before you receive the product. You dont even get to try the product. Essentially you have purchased the product as soon as you place your trial. That is $250.00 canadian!
product burnt my skin.
Scam scam scam.

Yes, it is a scam. I have the same story and am out $250 Canadian. There was never any moment of choice for me as a customer. I consider this theft, though they probably have the contract described in page 22 of the fine print. I am going to have to cancel my credit card because the contact I've had with customer service so far is 100% useless and they clearly have no intention of making things right. Don't do it, anyone reading this. This is not a business. It is a scam.

I also got scammed by Tru Belleza. On May 3/2016, I was charged $3.95 USD for shipping to get a free trial offer of a 0.5 ounce tube of INSTALIFT Rapid Wrinkle Control. On June 10/2016 I received my credit card statement and was shocked to discover that I had been charged $104.95 USD on May 17/2016, exactly 2 weeks after the initial shipping charge. I called my credit card company and was instructed to e-mail and phone Tru Belleza to demand that my account be cancelled immediately and to try to retrieve some of my money. After talking to numerous people at Tru Belleza I got a confirmation e-mail that my account was cancelled and that $50.00 USD had been returned to my credit card. That is the best they would do for me and they acted as though they were doing me a favour by doing it. I have been instructed by my credit card company to keep the e-mails and especially the cancellation number issued to me so that if I get any more charges next month or anytime in the future, the credit card dispute department can go after Tru Belleza. As I am Canadian, the US dollar amounts translate into much higher Canadian figures. This is the last time I will ever fall for a "free-trial offer...just pay the shipping" scam.

Following the offer of free samples from Tru Beleza in November 2015, we just realized that Tru Belize has extracted approximately $ 130.00 per month for the past six months.
Following several hours on the phone today, where the front line workers immediately offered to refund two months, we reached a supervisor that informed us that she would only credit $ 50.00.
The total of the six month scam is $ $ 883.00 CDN - $ 563.00 US.
We followed up with an email to them suggesting they deposit $ 500.00 US in the account to allow for shipping costs.
The supervisor named Trudy informed us that $ 50.00 was all they were prepared to return, and then she hung up.
Regardless of the quality of the product, if any is irrelevant, the company must be stopped from scamming innocent people.
Their business is unacceptable as it obviously a blatant scam.
If anyone has an idea how to bombard them with thousands of phone calls per day let us implement it.
jensenoakville@hotmail.com

This is all so true they are a scam...and a VERY BIG SCAM !...its unfortunate that MUSIC AND TV STARS ...have agreed to promote them. We have two stars from Quebec that had a GREAT DEAL OF INFLUENCE...in my buying into this scam...also the fact that the CHARGES ARE IN US DOLLARS...is not mentioned and for us Canadians with a low dollar...THAT MAKES A HUGE DIFFERENCE...without the backing they get from
CANADIAN popularities...not many Canadian women would be willing to buy these products at such an exchange rate...so I can say with deep
regret...because I do not belong to a class of people that has money to waste...that I WAS REALLY SCAMMED.
Claudette

I wish we could report this with more effect! In April/16 I was charged the shipping fee. Then in May/16 I was charged $145.42 and $134.23. Having not received any additional products (which I didn't order) Oh I forgot/didn't see about the 14 day crap. I called them(joke) I was told the April charge was the shipping fee, the May charge was for the product, one was 1/2 oz the other was 1 oz. I really could have gone to Mexico and had a face lift for that amount of $. Well I shall remain with wrinkles and few more given the stress after that phone call. Please stop them from stealing from more people.

I'm not going into details just know this company needs to be stopped for all who will order this product in the future.

This company is the biggest scam! They are absolutely pushing the eCommerce law to the edge of what is legal. And the fact that they do not even try to rectify the situation and instead they remind you that they will have no trouble with taking you to court should you break the agreement which you likely have not even read or understand the implications. No where does it even tell you what the cost is or what their return policy is.
They have put $600.00 worth of charges on my credit card. They were so rude when I called and the first 2 people disconnected the call. The third person was apparently a supervisor, she was smug. I am so upset that I did not look into this company before ordering the trial, but when they had a local phone number and seemed to be a Canadian company I automatically felt confident that it was not a scam.
Their product is also questionable, I did not like it and felt like they put something in it that feels like you have glue on your face. My Aunt is a chemist and works for a global company that does testing and analysis for pharmaceutical companies and I have sent her an email to see if she can do an analysis of this product. If she is able to I will post the findings to this site.

These guys are scam artists trying to make a fast buck off of hardworking people. I am an accountant and didn't think I would ever get caught in ### like this. There are NO "TERMS OR AGREEMENTS" when you sign up for the trial offer because if there were I WOULD HAVE READ THEM and declined the product in the first place! When my package was received it gave me 72 hours to receive my 2nd shipment at half price. I wasn't willing to do that until I actually bought the product! Then a month later I was billed over $285 combined for two products that were sent (even though I only ordered the eye cream) and didn't know WTF the 2nd product was until it came and I had to read about it and DID NOT WANT OR ORDER! Finding out later that the FREE TRIAL OFFER (just pay shipping) was only the FIRST part of a contract that they don't display or show when you order! I want to see the terms and conditions of their "so called" agreement that NO ONE sees when you order...they must have one fricken good lawyer and everything sowed up...my credit card company agrees with them! Sorry for my bad language but I am PISSED to say the least! DO NOT...I SAY ***************DO NOT ORDER ANYTHING FROM THESE CROOKS!****************************YOU WILL GET SCREWED! I am still waiting for a terms and conditions contract...somehow they DON'T want to give it to me...how can a consumer BEWARE if they ARE NOT made aware in the first place! ONE VERY PISSED OFF PERSON!

July 18, 2016 Total scam. Signed up for the trial - did not see anything about a trial period. So they charged my credit card in June and I didn't check my statements until I saw two line items on my July statement. When I called them, they offered the $80.00 US and I said that if that's all their product is really worth, they were just a bunch of snake oil salesmen. I spoke to my bank and they will try to get my money back for the July shipment (if I receive it, I'm to send it back to PO Box 500 North York ON M3J 0J8 with a tracking number). If no product arrives or the refund is not within 15 days of receipt of the returned item, the bank will dispute the charges (for July). Sadly this means I'll be out $260.14. Lesson learned - unless it's a large reputable company, don't order on-line products.

Yes, I believe this is a scam. I too ordered the trial offer of Instalift and also age defying wrinkle serum for what I thought was only 'shipping and handling'. Was most surprised to find an extra $254.73 on my next credit card statement. This is my first and last experience ordering anything like this on the internet. The old adage "if it sounds too good to be true it is" is true, and it's truly a shame that a company doesn't have the integrity to tell people what they are really ordering without trying to hide costs.

Total scam. Most upstanding companies have you check a box that you agree with the terms and conditions. I only ordered 1 product online and they called me right away on the phone .they convinced me to try another product as well for only a couple dollars more and at no time did she mention the true cost of the product or the return policy. When i did recieved the product they mention nothing in the letter about any future costs or the terms and agreement but they do offer you 20% off your next purchase. This doesn't make any sense since they automatically send and bill you!

I cancelled the product back in April and was charged on my credit card $207.00. I agreed to pay $ 38.40 to cancel. And now you sending me more product I didn't order. I will be contacting my credit card company and inform them of fraudulent charges being made on my account.

Thank you Kim Burleigh

Correct to the post.I got product on May 12

I placed the order for the free trail on April 24, 2016 and received the product on April 12 .I called two days later to cancel.I was told by the agent that it was canceled and she also gave me two cancelation numbers but only to see that they charged my credit card $432.75.I called and they gave me the run around and refused to give me a refund.I called my credit card company but still have it pending to see if I am going to get back some of my money and I also send a complain to the better business Bureau.I think someone should shut these people down because what they are doing is to scam us

I am disappointed in the practices of companies that take advantage of people.

My Name is John Mac Isaac I live in Pictou, Nova Scotia, Canada, 135 church Street Apt#4 B0K1H0 I was online one day and this trial came up showing 2 products of anti wrinkle cream both were $4:95 totaling $9:90, when I received the items I was given 7 bottles of the exact same product for $212.00. I sent the products back on 29/3/2016 it is now 01/5/2016. I am still waiting for my refund from Tru Belleza at 120 Smith Hines Road, Greenville, S C 29607 USA. I still have the papers showing that I sent the products back. I am still waiting for my Visa Card to show $212.00

I also have an terrible experience with Clean Skin London. I have carefully check my order for tester sample avoiding all traps for autopay. I do received test sample. Nevertheless, in October 2016 they three times charged my credit card (no product was received). Forth charge was made in November, again no product received. I was forced to ask my credit cart company block my card and issued a new one. In my opinion it is nothing less than crime. Taking into account the large number of victims of this fraud a class action should be considered in order to recover lost money.

Further to my complaint above, I emailed them at support@abellamayfair.com and they did respond immediately. At the very least, they have cancelled my subscription; now I will see what happens in getting the funds back into my bank.

I received a free product. Before ordering I thoroughly checked the website to ensure that there was no monthly commitment. I would not have ordered. Stupid me. They have now charged me $300 and I have no product. They will not answer calls. I have reported them to VISA - is there another agency that we can report them to in an effort to shut them down.

My charges from TruBelleza.com and Clear Skin London totaled $600 which were all unauthorized. I reported this to Credit Card and was fully refunded by bank. grateful to have CIBC be fully guaranteed. This issue was then transferred to fraud department.-Sylvie

Same problem here.
I reach someone on the support line and it finally hung up on me.
I never got a returned call or further information but I was charged with fees (60.74$) for a product I never received.
I went on their web site http://trubelleza.com
There, they explain that the product that we receive is to be charged within 14 days form the date of the order Ù(not the delivery date). Also, if you wish to cancel you account, you must pay a amount (57.44$ in my case) if you do not want to receive any further shipment or charges on your credit card.
All in all, I received 2 instalift tubes and 1 age defying serum. At the end, the experience has cost me a total of $129.95.
I declared my credit card stolen. I think it's the only way to keep them from accessing my account.
Good luck to you.

Horrible Scam. It happened to me also. Please help me and others who have been deceived by Tru Belleza aka Clear Skin UK. I'm out over $100 in unauthorized charges. Next step for me is BBB and FB posts. I too am a senior citizen who lives on a fixed income and would never spend $99 for face cream. Help.

We have had a similar experience...these people are not to be trusted...

After payment for 2 samples, my credit card was credit for two amounts 154.74$ and 139.26 which I did not authorise. I want full reimbursement. And I want this company to stop invoicing me.

Agreed for a free trial
Got charged on my credit card and product send without me realizing .
Very deceiving company...

They immediately start charging your credit card! send me 2 shipments right away and charged me over $300. Absolutely a rip off considering you cant even use that much product in a month! not worth the free trial!

Je veux le remboursement d un produit dont je devais recevoir un echantillon pour 3.95 euros et rien d autre hors ils me prelevent 99.95 euros je ne sais pas pourquoi ? que faire

There is a charge on my current visa bill in the amount of $112.94 US. I did not order anything nor did I receive anything so I would like this charge withdrawn

TOTAL SCAM! My credit card was billed over $200 before I had even received my trial product. I was FURIOUS! Do not get caught. Stay away. Customer service was awful When I called to complain they said I had agreed to a subscription. Didn't realize I had to click multiple avenues to find the complete agreed. Won't happen again.

This is definitely a free trial scam. The only authorized charge was to pay $3.95 shipping & handling. No where on the page before you hit the submit button is there terms and conditions that you must cancel within 14 days. I called m/c as soon as I discovered the charge on my account for product I never received. They reversed the charge and cancelled my credit card and issued a new one. About 45 days later the charge was back on my new account. I called again about charge back and they said they were sending me a letter that once received had to send back explaining why I was disputing the charge. The charges were reversed again but a month later one charge showed up, and a month after that two more charges. When I called inquiring about the charges they were to credit the account for one of the charges, but instead they charged it again. I talked to a manager and he conference called Blue Diamond Skin Care customer service and they said that because it wasn't cancelled within 45 days they would not issue a refund and when I said it was, they changed their answer and said it had to be cancelled in 30 days. Asked to talk to the Blue Diamond Skin Care manager and he said they were on a conference call. Told him to give me another manager and he said there was none. When asked how long it would be he said he didn't know. Asked to talk to the Escalation Department or Legal Department and he said they had no escalation department and that the Legal department didn't take calls. Was told by m/c that because Blue Diamond Skin Care provided an IP address and mailing address to them that they lost their right to charge back Blue Diamond and credit my account. Expensive lesson learned but am going to report it to the BBB Internationally.

I ordered an free sample. Got 300 buck showed on my bill. When I called them, another product been shipped on the way. They said I cannot even the second shipping product. Therefore another 200 bucks charged from my account. I don't know how come government allows this company exit in the world.

I too was scammed and had a very hard time getting the company to cancel my supposed subscription. If the product had been amazing I wouldn't have been as angry, but the Instalift rapid wrinkle control was so clumpy it couldn'the be applied it just balled up as if it was cornstarch and rolled off my face! I ended up paying over $100 CAD. For one Tbsp. Of cornstarch and water.

WARNING
Do not deal with these scammers. We thought it was a Canadian company--GUESS AGAIN---THEY USE CDN PHONE NUMBERS and charge you AMERICAN for additional profit
we HAD 2 SHIPPING CHARGES AND THEN u>s> CHAGE OF OVER $151.00 FOR SOMETHING THEY SAY WAS SHIPPED WITH A TRACKING NUMBER-0---mY POSTMAN of 4 years said no way