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Travelocity
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1.6 332 Reviews

Travelocity Complaints Summary

47 Resolved
275 Unresolved
Our verdict: With Travelocity's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Travelocity reviews & complaints 332

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4:18 pm EDT
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Travelocity activities

I booked a trip w/Travelocity to New York City, at the end of the trip confirmation is asks you if you want to bundle activities. We planned to see the lion king, so I figured it would be a better deal on the ticket price. The confirmation page indicated all the correct information. It was not until we got to the theater we learned the tickets were for the wrong day. I ended up having to buy another set of tickets, as well as, Travelocity charged me $298 for two tickets, however tickets at the theater were only $198 for two tickets. Not only would travelocity not refund me for the tickets I could not use, they had nothing to say about having charged $50 more per ticket then it costs at the theater window. The add on it not a good deal. Will never use travelocity again, pretty shady practice.

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11:10 am EST
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Travelocity hidden charges

Booked my husband trip through Travelocity with Spirit Airlines. I felt it was false advertisement based that when I was checking my husband there was hidden charges. I totally understand the bag charges but Spirit website is not user friendly and when you want to call and speak with customer service, good luck! Travelocity did not have extra sitting fees. Spirit charges to check in and get a seat! Really so what is the flight charge to sit where? Then to check you bag or carry on, extra fees ( got it) but when you want to check in larger luggage you don't have any options. It states on their website checking bags at the airport it's more expensive.
Paid $155 for roundtrip to Denver and extra $106 for seating and 1-bad (roundtrip) and bam at the airport had to pay for his oversize bag an extra $50 (one-way). So at the end of this $155 the grand total we will pay is $351! That is NOT RIGHT! They should be accounted for false advertisement! NEVER, NEVER USING TRAVELOCITY NOR SPIRIT TO FLY!

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9:06 pm EST
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Travelocity customer service

As I write this I am on hold with Customer Service for Travelocity awaiting the opportunity to speak with a supervisor. My call to customer service was prompted by an advertised price for a flight on the web which changed prices when I went to book it. I thought that was odd so I backed out and searched again. When I did the lower advertised price came up and I attempted to book it again with the same result; the price changed at the end. So I call customer service and get a man on the phone who attempts to look the information up but is having difficulty inputting the information I give him. Ultimately he ends up quoting me a ridiculously low price on a flight to Philadelphia, round trip, for my wife & I and I reiterate the cost of the flight back to him to which he agrees. I repeat all the info back to him including airline, dates of travel, departure time, arrival time and even the name of the airport. At this point if I were to book this flight the cost would have been a couple of hundred dollars cheaper than online, even with the absurd $60.00 charge for having a non-English speaking employee take my booking info over the phone. It is at this point that the gentleman must have realized his error and tells me to give him the return date (AGAIN), to which I do. He then proceeds to tell me that there has just been a price increase on that flight and now the cost is a couple of hundred dollars higher than what I would have paid online. I've had enough at this point and ask to speak to a supervisor and am told the supervisor is busy. I have to repeat my request several times and finally I am put back on hold for another ten minutes until I can speak with the supervisor "Reagan, " who, coincidentally, is also not a native English speaker. "Reagan" informs me that he is the supervisor and as I relate to him what has just transpired and that the employee I spoke with before has been quoting to me some really good deals on flights, "Reagan" simply hangs up on me. To say that I am disappointed would be an understatement. Here's a couple of tips for whomever owns Travelocity: 1. Don't farm out your customer service to people who are incapable of performing their job functions. 2. You might want to look into Six Sigma because you have a serious breakdown in several processes which are costing you a ton of money. Speaking of costing you money...I won't be purchasing through your organization again! Hopefully, this complaint will reach the eyes of others like me and cause them to spend their hard-earned money elsewhere, too. Good Day!

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2:48 am EDT
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Travelocity outrageous customer service

June 9th: I bought 2 flight tickets on Kayak.com (through Travelocity); the total amount (5, 268.06 AUD) was displayed in my bank account’s “pending transactions” under the heading "SABRE INC KE KOREAN AIR KE SAN ANTO".

June 12th: Travelocity deducted two times 2, 642.71 AUD (under the heading "Usd2484.40 Korean Air [protected]"), plus 79.28 USD "Foreign Currency Conversion Fee". However, the abovementioned 5, 268.06 AUD remained in the pending transactions list until June 17th! This meant that even though I had money on my account, I was unable to access it (since it was less than 5, 268.06 AUD). My available balance was 0 AUD.

June 13th: I called my bank (St. George) and they told me to talk to Travelocity and ask them to send the bank a fax authorizing the bank to delete this pending transaction. My bank said they would delete this pending transaction one hour after receiving the fax. After this I called Travelocity immediately (at around midnight US time). I was put on hold for half an hour; then finally I was put through to an operator. After I explained the situation to her she promised to send the fax within an hour. She read back to me all the details I’d dictated to her and I confirmed she had all the right details.

The next day I checked my bank account and the pending transaction was STILL THERE. I called my bank again and they said they never received a fax from Travelocity. They also said that the pending transaction would automatically be removed after one week, and that until that time there was nothing I could do about this unless Travelocity sent them an authorization fax.
After this I had no success in reaching Travelocity, but to be honest I didn’t see too much point in trying to reach them since they’d failed to send the authorization fax the first time I asked them.

I had to wait until June 17th – that is, FIVE DAYS – until the pending transaction was finally deleted from my account. This meant that I HAD NO ACCESS TO MY OWN MONEY for 5 days!

My question to you is this: how is it possible for Travelocity to take the liberty of locking 5, 268.06 AUD on my account, after you had already deducted the price of the 2 flight tickets? Do you guys at Travelocity think that I have an extra 5, 268.06 on my account AUD that you can freely lock in? Well, since I did NOT have this much extra money, I ended up being unable to access my own money for five full days. And what about my electronic fund transfers? But I don’t know why I suppose you care about this…

I have bought quite a few flight tickets (and other things too) in my life which also involved having a certain amount of money locked in on my account (in “pending transactions”). However, I have NEVER had an experience like this one, namely that the money was STILL locked even after the price of what I’d paid for had already been deducted from my account! I simply cannot believe that a company would take such liberties with its customers! Not to mention the fact that your colleague promised me she would send a fax authorization and then completely failed to do so. Shame on you, Travelocity, for outrageous customer service.

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9:55 am EST
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Travelocity incorrect booking date

I booked two airline tickets with one returning one February 1, 2013 and the other to return on February 15, 2013. Both tickets were booked to return on February 1, 2013. Customer service kept telling me that they needed to check the documentation. However, the documentation disapeared, they did not find the recording that was supposed to have been made when the reservations weree made. After many calls speaking to people whose English leaves a lot to be improved upon, they continue to try to charge us an additional $100 to make a change to the error they made. I am recommending to everyone on my FaceBook and friends never to use Travelocity. They're guarantee is a bunch of baloney and means absolutely nothing.

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9:18 am EST
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Travelocity poor customer service

I called to request a refund for an upcoming trip due to a medical emergency. The night I called I was informed that the airline would only refund one ticket, but that they were having difficulties reaching the airlines and that I would get a call back in 72 hours. 72 hours pass, no call back, and when I called travelocity they said that a refund wasn't possible at all, only a credit, and I;d have to pay $90+ the rebooking fine per ticket. The explanation for not calling me, they couldn't get through on the phone, even though they had multiple phone numbers to call and my email address. If this is the "service" one receives by using a travel agent - no thank you, not for me.

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MDBurton
Fairfax, US
Nov 15, 2010 5:59 pm EST
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CUSTOMER SERVICE -
*Other then the fact they've out sourced their call center to a foreign country, the operators who answer are very rude and often find humor in using different voice modifications to use on the customer.
*I was given completely incorrect information; when trying to confirm the info I was given - the Travelocity agent denied even speaking with me!
*When trying to change the date of my flight ticket, instead of being assisted, I was urged to buy a whole new ticket. After about 2 weeks of calling and multiple agents (all of which said they would contact me back and never did) and multiple ticket change price quotes (from $400 change fee to $150 to $50 to finally $30) I was able to alter my flight dates.
It seems the goal of Travelocity is only to make money no matter the consequence to the customer. I will NOT use Travelocity in the future. I will pass on this experience to everyone I come in contact with to prevent them from having to go through the same situation.
I do not make complaints unless treated extremely poorly! Dealing with Travelocity was a horrible experience!

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1:02 pm EDT
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Travelocity wrong reservations

Travelocity is the worst!
Buyer beware, be very aware of everything you do before you pay them a penny! We have spent thousands of dollars on our trip with Travelocity and there was one mistake that we figured they would fix for us. We specifically requested round trip flights from one airport to another, received one of our confirmations and realized that it was not RT, it took us back to the same city but another airport. We are flying out of this airport back home so being at the right location was very important. We have spent many, many hours speaking to all kinds of people and they will only cancel the original tickets and reorder new tickets but the cost is 150% of the original ticket price. They have the worst customer service and I am a manager for a customer service department in California. It is appalling! This was their mistake, their system booked the wrong trip but they refuse to take any responsibility.
I will never do business with them again and to be honest we travel a lot so this is their loss!

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KaraK
, US
Jun 06, 2012 7:05 pm EDT

I've booked 3 trips with Travelocity thus far. Never had any issues. Perhaps you accidentally clicked "One way" or something when booking your flight. I also had to cancel my reservations once and the customer service were very helpful. Perhaps you just got someone new/unprofessional? Call them again and see if you can get it sorted out.

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5:29 pm EST

Travelocity travelocity has charged my credit card $50.00 unauthorized and for not booking any flights for me

Travelocity has charged my credit card $50.00 unauthorized and for not booking any flights for me. They did not honor their lower price guarantee while quoting me fare prices, so I refused to book 3 flights with them. Then the charge on my account credit card showed up unexpectedly. They refused to refund the charge. My credit card company disputed resolution process has ended with these crooks refusing to provide refund also. I did not receive the booking services with them and they made unauthorized $50 charge on my credit card anyway. This is called stealing ! I have cancelled my account with them and can not contact further any more, even though they have refused to stop sending me emails and notifications for keeping my account open. I am scared to death they will continue to charge my credit card that is on file with them unless they are stopped from this type of illegal activities. HELP ! Please !?

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1:56 pm EDT
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Travelocity taken advantage

July 6, 2011

To whom it may concern:
On Friday, June 24, 2011, I made a two night hotel reservations through Travelocity for Quality Inn, Niceville, Florida (Check in June 30. Check out July 2, 2011). The agent took my Visa Debit card #, booking dates, and email address and told me the card would be charged immediately. I was ok with that. When the reservation was complete, the agent asked if she could give me the confirmation number. Because I was driving, I asked if the confirmation could be sent to my email. She stated yes and confirmed my email address. Later Friday evening I checked my email, but Travelocity had sent no confirmation number. I called Travelocity back to notify them that I had not received my confirmation number. The agent I spoke with at that time stated that he did not see a reservation, but still give the confirmation 24 hours to clear. On Monday, June 27, 2011, I decided not to travel during the holidays, so I called Travelocity back to cancel the reservation although I never received an email (I knew the reservation must be canceled within 24 hours). The agent at this time stated she did not see a reservation made under my name. She asked for my email address and card number again to make sure nothing was reserved. She stated nothing was showing up. On Wednesday, June 29, 2011, I called Travelocity again to make sure there was no reservation because I was sure that I would not be traveling to Niceville, Florida on Thursday. The agent this time was a male. He stated there was not a reservation under my name. I clearly asked if our conversation was being recorded (When calling Travelocity the recording states that the conversation is being recorded for quality purposes). He said yes! I asked again for him to repeat that no reservation was made in my name using the card number that I gave the Travelocity agent the first day of contact. He said again no mam. At that time, I was convinced that I would not be charged for a room.
On Tuesday, July 05, 2011, I checked my monthly online bank statement and it displayed a draft posted on July 4, 2011 from Quality Inn, Niceville, Florida. I immediately called Travelocity again and spoke with an agent name Rhonda. She and I talked over fifteen minutes trying to figure out why my account was draft for $115. 54. Rhonda asked me to file a complaint, but I really wanted to talk with a manager. She transferred the call to a manager name Dean. Dean reviewed all my information again, but nothing was solved. He called my bank to confirm what I said was true. He also called the hotel in Niceville, Florida for details. During this time, I was on hold. Dean than switched back to me and stated the manager at the hotel confirmed there was a reservation made and a charge was applied to my card because I never checked in. It sounded as if Dean was not going to solve this very inconvenient matter, so he gave me the hotel manager’s name and phone number to call for myself.
I called Quality Inn hotel manager Berry to get a better understanding as to what may have happen on their end. Berry stated that a reservation was made through a travel agent, but did not have an address nor contact number of the travel agent. He did provide me with a confirmation number that the travel agent sent the hotel during the time the reservation was made. The reservation number is [protected]. I than called Dean back at Travelocity to inform him a reservation was made and a confirmation number was given. Dean asked me to fax or email a receipt showing the draft from my account which I have enclosed in this letter.
I am asking that you please investigate the problem and reimburse me the full the amount drafted from my account. I will also be forwarding a copy of this letter to Consumer Complaints Agency, the National Quality Inn Customer Support, and the Travelocity Complaint Board, the Better Business Bureau, and the Travelocity Headquarters.

Thanks,

LaSonja Graves

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Travelocity - continual spam

Regrettably we chose Travelocity for airline tickets. We have been continually spammed ever since. Checking their UNSUBSCRIBE box does nothing but make all email from everyone disappear until the browser is restarted and then they continue on as nothing happened. Next time I fire up the computer in comes another spam. I wish I had checked the complaint...

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3:28 am EDT
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Travelocity gr solaris cancun & spa all inclusive

I purchased a vacation package to Cancun from Jun 20 2011 to Jun 27 2011 2 adult and 2 kids. from TAmpa to Cancum conection in Fort lauderdale (FLL)On the way to the Airport on Jun 20 my son 6 years old got sick an allergy reaction ( first time )when we arrive to the Cancun Airport he was vomiting and it was the first time he get an allergy reaction. When we arrive to the hotel in Cancun we ask to see a doctor becasue my son was complaining of stomache the doctor charged USD $150.00 for the visit we stay in the room all the time since he was feeling very bad. that Night @ 2 am my husband took him to the hospital and the did not anything it was a horrible night @ 9 AM on tuesday Jun 21 we was checking out the hotel we took the first flight to FLL from Cancun and @ 4 PM my son was in the emergency room in FLL we are from Tampa but he was so bad that we had to stay in FLL we stay at the hospital for 6 day he had Erythema Multiforme and now and trying to get a partil refund on the hotel charges we only stay one day and they are charging 7 nights. I have documentation of everything. I paid almost $400.00 USd to change the flight to come earlier.

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8:44 pm EDT
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Travelocity stupid beach commercial

The Travelocity commercial with the man and woman sitting at the beach and the woman says "Our girl is an architect" and the man says "Our boy is a genius" is really annoying. I rarely pay attention to commercials when I watch TV but this certain commercial is very annoying and really ridiculous. And that woman's laugh is ear-piercing. Now when that commercial comes on I'll hit the mute button, it's that stupid.

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Ghost7447
,
Sep 10, 2011 3:50 am EDT

Yeah, I totally agree. Just because their kids are playing at the beach doesn't mean that they're "Genius's."

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Bernski
, US
Jun 23, 2011 12:30 am EDT

My husband, my sister, my best friend and I all ADORE this commercial. Her laugh is just perfect!

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4:44 am EDT
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Travelocity travelocity rewards is a scam

Beware of Travelocity rewards/american express (issued by Barclays Bank)! They can zero out your points at their whim, and you have no recourse! I lost over $1, 000 worth of points... for details, read on.

I have been a member of Travelocity's rewards/travel points for several years. I had over 50, 000 unused points (I think it was actually over 60, 000, but I can't find out anymore because they're erased and my balance now says ... 0).

One day this Spring, I accidentally attempted to make a payment from the wrong bank account to my Travelocity Amex card balance. The payment bounced, and I promptly called them up to explain the accident, telling them I would make it right. But it was too late. I found out that they had already closed my account because of my "credit risk" (I haven't been late on a single payment for this card or any others in over three years). Apparently after the bounced payment, they saw that I sold my house and moved recently, which caused my credit score to drop ... and that made me a "risk".

Despite having the complete runaround on the phone through their Indian call center, I finally reached a person who seemed friendly. He said the only thing I could do to preserve my points was to open a new credit card with them. He transferred me over and they took my "application" info ... then two weeks later I got a letter saying I was denied (!?!). I've had good credit since 1985, I have a good paying job, I own two businesses ... crazy.

Then I contacted Travelocity directly, and the rep told me there was nothing she could do, that I had to to email their complaints address. I did that - and my email went into the ether, I never heard back.

So, they ended up stealing over $1000 worth of travel points from me on a whim because they randomly decided I was a "risk".

Do not use Travelocity rewards unless you like gambling that they won't suddenly decide that you're a "risk" too - and steal all your points in the process.

Besides, their customer service has really gone downhill, and who wants to deal with a company that's outsourcing jobs to a low paid call center in India with incompetent and unfriendly staff?

Stay away from Travelocity, and especially their rewards program. And if you don't believe me, just look up "Barclays bank" on the complaints board here, and see all the bad experiences people have had with them...

They messed with the wrong person, I'm sure that this one complaint will cost them more than the $1, 000 that they stole from me.

Take that, Travelocity (and Barclays)!

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6:23 pm EDT
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Travelocity false advertising

I had performed a search earlier in the day for a flight from Atlanta to Portland Oregon. Apparently, it saved that search and when I went back to Travelocity I saw an advertisement for the trip for $289. I am a graduate student and that is a good price so I can go see my family. Well, when you search is shows about 15 flights/airlines that will do it for that price except that when you go to pick the dates none are available. I moved up in price $100 and found one flight out of the 15 that had seats on 3 different days, all about a week apart. When you click on any of the days your return flight has to be on the same day you fly in! Who flies all the way across the country to stay for 1 hour and get back on the plane? Travelocity does this to lure you in and they are technically correct...you can get a cheap price while in reality you are getting nothing but a seat and end up where you started 12 hours earlier. This is false advertising, it is a scam, and I have ended using Travelocity for my travel arrangements. Have used them for several years and now I'm just tired of their tricks.

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Update by DUGG36
May 13, 2011 5:54 pm EDT

Ya. You're right dude. Enjoy the 1 hr vacation. Guess you failed to understand the point of the whole complaint anyway. Guess we can be ignorant together. Oh..guess you have not gotten over it yet. Good luck.

Update by DUGG36
May 13, 2011 2:22 pm EDT

You are truly naive. Good for your sister-in-law. Besides her and a drug runner, a ONE hour layover is worthless. I think even your brain can comprehend that you cannot leave the terminal, go through security again and make it to your plane. Either you are dense or work for Travelocity. Dang, I had to find the one idiot who actually sides with these other idiots. Anyway...to all the other folks out there who are not this guy's sister in law or a drug runner, don't buy from Travelocity.
Oh...buy the way...if you don't like what I'm saying about travelocity...get over it.

Update by DUGG36
May 12, 2011 9:26 pm EDT

Never said they pulled them out of the air. I said you get what they advertised you just have to fly straight back as soon as you get there. Also, all but one airline did not ever have any dates available for that price as Travelocity said they did. THEY WERE NEVER AVAILABLE. I guess if you don't believe me you can talk to the rep in India I talked to before she hung up on me.

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3:53 pm EST
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Travelocity trip booked on wrong date

To whom it may concern: February 3, 2011 I surfed the web for Mardi Gras New Orleans and package deals came up for hotels. The only thing you see is the stars no information on the hotel name itself . You received the information after you put your personal information and credit card information. I know I entered the dates March 7th and 8th also staying one night on the 7th and checking out on the 8th. I called to see if I could get additional rooms and come to find out I found that the room I reserved for March 7th and 8th were reserved for February7th and 8th. Please refund my money. ID # [protected] Gailya Scott [protected] this would have been my family and I first Mardi Gras in New Orleans.

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1:42 pm EST

Travelocity spamming my cell phone!

Today I received a "spam" phone call from Travelocity, promoting their email to me about a sale! Really? I am on the Do Not Call list and they just violated it.

I called to tell them to take me off the list and got a person who barely spoke english telling me that I would have to email the complaint department, there is no phone there.

I will never use them for travel again. It will be worth a few dollars to not use them! This company obviously has no regard for my time or money by wasting cell phone minutes.

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5:44 pm EST

Travelocity this site takes some generous person's money who wants to give a gift and then fails to redeem it

This site takes some generous person's money who wants to give a gift and then fails to redeem it.

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Kathy.carter44
Little Falls, US
Mar 01, 2011 7:13 pm EST

I was planning to buy one of these gift cards from Swag Bucks but now that I have found out this info I think I am no longer interested in doing so.

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7:56 pm EST
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Travelocity error on change by travelocty after paying change fees

I recently made an error on my airline reservations which cost me 900.00 to correct, it was 180.00 per person x 5. I called travelocity which is very annoying because all the agents there speak with a very heavy accent and has bad connections. Anyways, the agent changed my reservation and I told him I wanted another flight, he got so annoyed because I couldn't hear him well, he started to get angry. Fine so he clalimed to have changed it to the flight I wanted and reviewed the itinerary with me before hanging up and everything was fine. Several hours later I finally recieved the email confirmation and noticed that he did not change the flight I wanted and he kept the flight he gave me. I immediately called back and every idiot agent said that my itiniary has been documented anbd made me sound like I was at fault. After paying 900.00 plus the airfare differences, the reservation was still wrong. As a long time user of travelocity, I will NEVER use them again. These people are useless and unprofessional. There are plenty of other sites out there. Travelocity know where they can go.!

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2:59 pm EST
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Travelocity canceled ticket

I booked a ticket through Travelocity's website on Friday. I received an email confirming my reservation. Then I received an email the next day stating "the revenue protection department" needs to verify more information. Which by the way, the email looked like a Nigerian email scam and didn't look like it was an official email from Travelocity in any way. No one from that department ever called to verify this information with me at the numbers I provided, instead they somehow called my family (which I was surprising by flying over for Christmas) and questioned them about my flight. I have no idea how they got their phone number and why I was not called at the numbers I provided. I then received another email a few hours later that my reservation was canceled. So now flying over to "surprise" my family is ruined all for nothing since I don't even have a ticket anymore. I've booked countless airline tickets through various websites and have never encountered this. After reading that this same situation has happened to a lot of other people I regret ever using this website and will never make that mistake again.

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Jaime R.
Santa Ana, US
Dec 06, 2010 11:14 pm EST
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DHL Sucks, I would always use Federal Express or UPS for sure

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Really?
San Diego, US
Dec 05, 2010 7:06 pm EST

So when you contacted Travelocity what did they say?

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4:49 pm EDT
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Travelocity dirty hotel, no refund

I booked a hotel in Miami for my daughter and her friends based on Travelocity's two star rating and the pictures provided. When they arrived the hotel was so dirty that it was unliveable and they checked out immediately and went to another hotel.
Travelocity was contacted immediately and they would not provide a full refund. I contacted customer service again and they said they would talk to the hotel manager to ask for a full refund. They did not contact me with results as promised. I called again and spent 50 minutes getting the same promise that they will talk to the hotel manager and call me. There is no one at Travelocity that solves problems and the customer service supervisor that I talked to could not procide customer service and knew of no one in the company that could help me.
They mislead us on the hotel quality and will not provide a full refund.

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Travelocity Customer Reviews Overview

Travelocity is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received numerous positive reviews from customers who have used its services.

One of the most significant advantages of Travelocity is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a price match guarantee, ensuring that customers get the best possible deal on their travel bookings.

Customers have praised Travelocity for its excellent customer service, with many reporting that the company's representatives were helpful and responsive to their needs. The website also offers a 24/7 customer support line, which customers can use to get assistance with their bookings.

Another advantage of Travelocity is its extensive selection of travel options. The website offers a wide range of flights, hotels, and vacation packages, making it easy for customers to find the perfect travel arrangements for their needs and budget.

Overall, Travelocity is a highly recommended online travel agency that offers excellent service, competitive pricing, and a wide range of travel options. Whether you're planning a business trip or a family vacation, Travelocity is a great choice for all your travel needs.

Travelocity In-depth Review

Website Design and User Experience: The website design of Travelocity is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for flights, hotels, car rentals, and vacation packages. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Ease of Use: The booking process on Travelocity is straightforward and user-friendly. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is quick and easy, with clear instructions and prompts along the way. Travelocity also offers the option to save your payment information for future bookings, making it even more convenient for returning customers.

Range of Travel Options: Travelocity offers a wide range of travel options to suit every traveler's needs. Whether you're looking for flights, hotels, car rentals, or vacation packages, Travelocity has you covered. The website provides a comprehensive list of options, allowing you to compare prices and choose the best deal for your trip. With a vast selection of destinations and travel providers, Travelocity ensures that you can find the perfect travel option for your next adventure.

Pricing and Deals: Travelocity is known for offering competitive prices and great deals on travel bookings. The website provides a price comparison feature, allowing you to easily compare prices from different providers. Travelocity also offers exclusive deals and discounts, including last-minute deals and package deals. With their Best Price Guarantee, you can be confident that you're getting the best possible price for your travel bookings.

Customer Service and Support: Travelocity provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any questions or concerns you may have. You can reach them via phone, email, or live chat. Travelocity also has a comprehensive FAQ section and a help center on their website, providing answers to common inquiries. Their prompt and helpful customer service ensures that you have a positive experience throughout your travel journey.

Travel Insurance Options: Travelocity offers travel insurance options to provide peace of mind during your trip. They offer various insurance plans that cover trip cancellation, trip interruption, medical emergencies, and more. The insurance options are clearly presented during the booking process, allowing you to easily add them to your travel itinerary. Having travel insurance through Travelocity ensures that you're protected against unforeseen circumstances and can travel with confidence.

Loyalty Program and Rewards: Travelocity offers a loyalty program called Travelocity Rewards. By signing up for the program, you can earn points on your bookings, which can be redeemed for future travel. The program also offers exclusive member-only deals and discounts. With Travelocity Rewards, you can enjoy additional savings and benefits as a loyal customer.

Mobile App Functionality: Travelocity's mobile app provides a seamless and convenient way to book and manage your travel plans on the go. The app is user-friendly and offers all the features available on the website. You can easily search for and book flights, hotels, car rentals, and vacation packages directly from your mobile device. The app also allows you to access your itineraries, receive real-time travel updates, and contact customer support. With Travelocity's mobile app, you have the flexibility to plan and manage your travel anytime, anywhere.

Transparency and Trustworthiness: Travelocity is a trusted and reputable travel booking website. They provide transparent information about their travel options, including detailed descriptions, photos, and customer reviews. The website also displays the total price upfront, including taxes and fees, so there are no hidden surprises. Travelocity is committed to ensuring transparency and building trust with their customers, making them a reliable choice for all your travel needs.

Overall User Satisfaction and Recommendation: Overall, Travelocity is highly recommended for its user-friendly website design, easy booking process, wide range of travel options, competitive pricing, excellent customer service, and trustworthy reputation. Users have expressed high satisfaction with their experiences on Travelocity, praising the website's functionality and the convenience it offers. Whether you're planning a quick getaway or a dream vacation, Travelocity is a reliable and convenient platform to book your travel arrangements.

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Contact Travelocity customer service

Phone numbers

1855 863 9601 1855 231 0928 More phone numbers

Website

www.travelocity.com

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