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Travelocity / cancellation plan scam

1 United States
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They use TravelGuard, but say before you purchase a ticket that it is a cancellation plan guaranteed to return your money if you have to cancel. It's travel insurance, and they will not refund my money when I had to cancel the flight due to the traveler not being able to get to the departure city and back procedure problems. They ripped me off and took all the money for the trip & plan. I am furious, and they don't belong to the BBB. Headquarters says Texas, but the Attorney General of TX is useless. They just look at things, but don't intervene. It would cost more to sue them from a different State than the ticket, but I live on a fixed income and am truly upset that they took my money for nothing! This was January 2018; ticket purchased in December 2017. I also did not see the 24-hour cancellation garbage. But, the travel insurance should've covered it. Travelocity puts that as a link when purchasing tickets, but no details about what the cancellation plan is about. It's misleading and they're a rip-off! SMH

  • Updated by DatFox, Feb 09, 2018

    Oh, forgot to say before they refused to give my money back, they said the traveler would get my money, and I wasn't the claimant. I paid for the cancellation plan & the ticket! What kind of nonsense was that? Said they would send a check to my address with the traveler's name on it, instead of mine. WHAT? Travelocity said if they returned my money, it would be to the card used to purchase the ticket. Everybody lies with that company, and do NOT do business with them. Purchase everything through the airline, hotel, rental company, etc. You will be sorry if anything happens, you have to change plans, or you have to cancel plans. RIP-OFF, SCAM!

Feb 9, 2018

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