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Trane / Piece of crap

United States
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Purchased Trane furance w/honeywell humdifer & central AC for a 3 unit small apartment builing, one per unit in late May 2007. This is the second winter, still experiencing problems. I have already replaced sensors on 2 units. Last night on the coldest day in Chicago, we had no heat. The units are vented directly off east exterior wall, my installer says that Trane has a malfuntion, and high winds it causes a backdraft into unit thus putting out the flame. I live in the Windy city. Last night the installer had to cut off the fresh air pipe, and remove it totally off unit, says cold air caused condinsation to freeze in pipe thus plugging up the fresh air pipe. After 14 1/2 hrs heat is back on. Either I have a dummy for a installer or Trane products are a peice of crap!

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