TracFone Wireless’s earns a 2.4-star rating from 29 reviews and 724 complaints, showing that the majority of customers are somewhat dissatisfied with service.
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cheated out of minutes
I purchased a 60 minute card approx. 2 weeks ago, as a part of this offer. I was suppose to receive 40 additional minutes, totalling 100 minutes. I never recived them
Additionally, I did not receive my alloted 60 miuntes per the safelink program for the month of February. Could you please look into this matter as soon as possible.
The complaint has been investigated and resolved to the customer’s satisfaction.
stolen service and forced number change
After having Tracfone service for almost two years Tracfone shut off my Phone service although it was paid for until June.
When I call them on it they told me it was not my phone and I owed money, then they traced it to an ERROR they made and then they sent me a new sim card, It came with a new Phone #. I called them on it and asked them why I had a new number and less phone time on my phone. They said the old number was unretreavable but they would call me back in 24 hours and get it for me anyways, 36 hours I sit here typing this with no answer and a phone number nobody knows.Several hours on the phone with these people over several Days has gotten me no where. They have prepaid service until Nov on the other phone I have thru them and they won't let me transfer my time to that one. Believe what you want, the number I was using was the only way certain people, know how to get in touch with me. Sorry it had to come to this.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertiseing
this above company is unning a add on national they r false advertiseing from of the compliants i have read on a scam page called [redacted] there are many page of all which is fraud i read one where a 11 year child that had ben riped off their email is [protected]@tracfone.com they r scamming people natioon wide they should be took of the air committing this fraud an getting away with it i pay a company to have their an when i watch the comerical just find out later it fraud thanks ray
Tracfone has a rep for being the sleaziest, greediest, crumb snatching vultures of all. They worked hard for that reputation. Most people are too embarassed to even admit they are a customer. LOL They should be. It implies broke bum.
poor service, can't activate, can't contact
poor service - no resolution copy of complaint to ConsumerAffairs.com.
...
Tue, January 5, 2010 2:32:13 PM
From:
R. Tony Butler
...
View Contact
To: [protected]@tracfone.com
Fw: poor service - no resolution copy of complaint to ConsumerAffairs.com.
...
Tue, January 5, 2010 2:29:37 PM
From:
R. Tony Butler
...
View Contact
To: [protected]@tracfone.com
----- Forwarded Message ----
From: R. Tony Butler
To: [protected]@tracfone.com NO Response here either
Sent: Tue, January 5, 2010 2:25:54 PM
Subject: poor service - no resolution copy of complaint to ConsumerAffairs.com.
I will post this complaint on any forum I can find until and unless I get satisfaction. R. Butler 5 Dec., 2010
Date = [protected]:02:48
Name = Roy Butler
Address = 2166 highway 68
City = Embudo
St = NM
Zip = 87531
Country = United States
Email = [protected]@embudo-desert-rose.com
Home phone = [protected]
Work phone = not working
Company Name = tracfone
Company Contact = alan, cust svc
Company Address =
City =
State/Prov =
Zip2 =
Country = United States
Company phone = [protected]
Incident = Below is a copy of what I sent a to [protected]@tracfone.com who put his name on the web as a tracfone contact:
This is what I just sent to ha, ha customer service ha ha. What a joke!
If you are really an employee I would like some assistance. I want to use this service. I was previously with Verizon and their tower is 200ft from my home. I always had 5 bars here. This phone says it cannot connect with the network. I have held and punched codes till I'm blue. Any help ? or just like the rest? Serial #[protected], simm#[protected], name Roy Butler, Phone [protected]
previous message to you which you took NO action on:
"Order# 3000985 was not delivered by fedex although they show it
delivered Dec.22 at 1:56 pm. It was not . I was home and available and they did not come. I viewed the signature proof of delivery and there is no signature."
The next morning I found the box on the door of one of the out buildings near my property. Bad delivery, but worse customer service. You can bet I will advertise my experience on local and national forums. Thanks for nothing customer ignorance
On Dec 23, I spent 4 1/2 hours speaking to people trying to activate the phone. They said due to high call volume they could not help me then and I must call back.
On Jan 5 (today) I called and spoke for near 1 hour until I had another appointment and had to leave. I called back but on the the sales number and asked for a return and refund. I spoke to Roger who handed me off to Alan (who barely speaks English) after 6 min he hung up on me. I was always polite and patient.
The 7 or 8 people I spoke with were nice but terribly incompetent. They could not pass simple info like name and nature of problem to the next person when they would hand me off.
I just tried to call your sales dept. and a message says that you are not accepting calls right now. I finally got on hold and have been holding now for 44 min. I really want to use this phone and would accept it if it could be fixed. For now, it does not work, I am dissatisfied with my purchase and want a refund. Tell me what you want done with your phone.
I prefer an email response about what you want done with your phone since it will not work. You may call me if you (can speak English and) want to try to fix this, else I have no recourse but to dispute the bill on my credit card. I will wait until the afternoon ( US mtn time) of Jan, 6 2010 for you to get back to me before filing a dispute.
Damage Resulting = I am in a rural area and a caregiver for an invalid. My transportation is broken and I am stranded without communication except the web. I let my Verizon account expire after ordering the tracfone and now have no way to communicate. I can use the neighbor phone and that is the number I have given.
Contact me = Y
The complaint has been investigated and resolved to the customer’s satisfaction.
I DAMON GROSS BOUGHT AN 45 DOLLAR STRAIGHT TALK CARD, FOR MY STRAIGHT TALK CELL PHONE I AM GETTING NO SERVICE WHATSO EVER AN ITS TELLING ME THAT I DIDNT PUT ANY TIME ON THE CELL ...I HAVE MY RECEIPT AN PHONE RIGHT WITH ME BY MY P.C. I JUST WANT MY SERVICE I AM NEEDING THIS ASAP. I AM UPSET I WAS BEIN PUT ON HOLD NUMEROUS TIMES >7
MY NAME IS DAMON S. GROSS
G5STAT@YAHOO.COM
[protected] IS MY CELL NUMBER
MODEL OF PHONE:LG290CM
FCC ID:BEJLX295
S/N 003CYMR0399099
ME ID DEC:[protected] PLEASE FIX THIS ASAP
I HAVE PUNCHED IN CODES UNTIL I CANT DO THEM NO MORE PLEASE I NEED HELP
phones can not receive calls
I purchased a tracfone on 12/24 and activated it the same day. I could not receive calls from anyone. Got a message saying number was invalid or a busy signal. Called customer service 8 times to try to resolve this over 5 days. Nothing. Customer service is horrible. They basically do nothing and keep you on the phone (I was on the phone with them for a total of 4 hours) until you hang up in frustration or they disconnect you (This happened to me without warning when I wasn't even speaking to the rep). They say one thing and then come back on the the line and tell you something totally different. Reps forgot what the problem was (I can't receive calls) and they would tell me (After a half hour) that my problem was fixed and now I could make calls (Which I could do all along)
I thought it was just a lemon or something and as I needed a call phone while traveling I bought another later the same day (24th) and it was a different model from a totally different store and this phone has the same problem! Tracfone will do nothing! They said they don't know what is wrong and if it lasts more than 48 hours maybe they can do a refund (Its been over 72 hours! And they say they can't do anything. Don't ever buy a tracfone. Their customer service is overseas and they have no idea what they are doing (Probably intentionally) so no one can assist you when there are problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Tracfone on Friday Feb. 23 from Walmart . I can receive calls but from a select few callers. I don't understand this. All call attempts are local. Thought maybe I had disabled a feature accidentally. Still trying to resolve this issue.
avoid this company at all costs
Tracfone is by far the cheapest wireless phone service you can purchase. But, the adage you get what you pay for certainly applies here. Customer service is non existent, if you have to contact them plan on spending hours, and I do mean hours, on the phone going over and over the same story and the same trouble shooting until you call is accidentally dropped, then you can start over again with the next phone call. Getting your minutes wither on line or with Card codes is hit or miss. If you get missed, again plan on spending hours on the phone with customer service and then like as not you will be told the YOU are mistaken, the minutes were added. If I had it to do over again I would not have spent the money to purchase any tracfone products. My recommendation to you is avoid this company at all costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
I AM WITH 4 CALLS TO THEM EACH TELLING ME THE SAME THING AND ONE TELLING ME TO WAIT FOR UP GRADE ANOTHER TELLING ME THE LAST AGENT WAS WRONG IN INFO REQUESTED & THEIR SISTER AFF'L Co. ASSURANCE IS A SCAMMING OPERATION MILKING OUR GOV'T HEY WHITE HOUSE OPEN YOUR EYE'S 7 INVESTATGATE!
I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither receive phone calls or call out on my phone. they keep telling me I have to wait an hour each time I call for the service to be activated and my phone number to be changed and to have the ability to add minutes for which I already have remaining minutes on my phone. I am so aggravated I could scream. Finally, I keep getting CSR's on the phone that doe not speak good english that keep asking me for the same information. I have asked to speak to a supervisor or manager twice and have done so but its the same scenario.
bad sercvice
i bought a new tracfone ..i have a old one and i called to get my old phone plan put on the new phone .they said they would help me over the phone ...they were asking me questions and the guy talking to me was talking back and forth.to a superviser having me enter some code this was gioing on for about 40 minutes so far ..then the guy said i need to transfer you over to another dept ...i waiting about 10 or 20 minutes on there waiting phone conection...and it just got to be to long ..to do this so i hung up...i tried to get a refund for my phone and they said its been used so im out a refund..i filled a complaint with the bbb and they called me once and said that i never contacted them on the phone...in a letter 3 days befor i got the letter i filled another complaint saying they give me the tracfone corporate personel ansering machine..will ill see what is going to happen
The complaint has been investigated and resolved to the customer’s satisfaction.
Please tell me if anyone else has found this to be true . I have purchased a couple of tracfones and I honestly believe what they are doing is calling you on bogas calls to use up your minutes sooner so that you have to spend more .
with the customer, been user for over 11 years and they did same thing to my business trackfone and lost 180 units, will they are loseing 11 people when my units i havev now are done. really a very bad company to treat customers like that. trackfone service is as bad as it gets. respecfully mr. rick a heuton per: perfection painting 1337 ave. c fort dodge iowa 50501
even their bbb failing to come to a
I had to replace a failing motorola so I bought a new lg410g... Wanted to transfer my minutes and phone number... Obviously. But they couldn't use the sim card in my old phone or the sim in the one... So they had to send a new sim card... Every 3-4 days since sept 16 2009 I spend about 4 hours on the phone with someone reading a script and not enough english speaking capabilities beyond what is written on that script to understand that I was asking when I would get the sim card I was told would arrive 2 -5 days from the 16th of sept.
They sent it sept 27th I got it sept 28th only to be told I need a different sim card, they can't register the one they sent... I said no register this one! Now! Only to be told that the new phone is already working... Even though it had an unregistered sim card in it and I could not make phone calls from it!
I spend several more hours on the phone begging for a supervisor to sort it out and being told there isn't one and being hung up on or put on hold!
Recalling and being transferred from one person to the next, finally one guy gets the sim registered another gets my old phone number transferred another tries to do the same and transfers the number again then a third tries to transfer some of my 1500 (When I should have had somewhere between [protected]) when I pointed out that minutes where missing and that there were several days missing from my service... He said "no that;s right that is all you get unless you have an airtime card..." I said no there are 35 minute and 6 days missing from my phone I wanted them back i'd spent the whole day on the phone I was late picking up the kids because of their dallying do it now.
He repeated no, that is all you get unless you want to add a card now. I said no and filed with the bbb, ftc and the florida attorney general. Because i'd been weeks and I officially had enough of tracfone and want every penny I put into this phone back, it was bad enough that my double minutes for life never actually got me any double minutes!
October 13th I finally got an email from the bbb complaint liaison who emails me at 6:45pm est (After business hours) asking me to call her before she goes home for the day at 5pmest to resolve the issue... I am officially positive all she can do is give me money back now.. So a week later when I finally get a hold of her, I tell her I want a refund... So... She puts airtime and a year service on the phone! I told her I did not want it she says "think about it think about it".. But I had gotten a tmobile cell weeks earlier so why would I think about a company that tortures me and countless other customers for fun?
A week later I get a hold of her again and tell her I still haven't used the blasted phone give me my money back for the phone and the minutes as layed out in the bbb complaint and emails, she says fine no problem after all the mess that you had to go through it's no problem... Then she sends an envelope to return the phone and tells me to include the receipt for the phone.. I threw it all in.
I email her and tell her that I may not have every single receipt for the minutes but the minutes are displayed in the phone... (Open it you will see them) then suddenly she doesn't know what the refund is for and then she insists that her boss will let her refund only for the phone.. So I call and ask for her boss (Who no one at tracfone seems to know what her boss's name actually is because everyone pronounces and spells it 9 different ways) who tells me that she knows nothing of this whole mess, asks me that I paid for the phone and each airtime card.. I tell this boss person her and now these people are under the misapprehension that I discussed to a refund of $41.06!
Which is bunk! Which they keep insisting is very generous refund because this includes sales tax.. And is not quite 10% of what I actually paid or already agreed to in october! I am no longer supposed to talk to the liaison.. Just her boss whodoes not answer the phone or respond to emails... Shocker!
They have a phone and airtime with$551.20 of my hard earned dollars! They thought that I would have just folded in favor of the $41.06 and an end to the torment but I dang it I have principles too!
I've called the ftc and the attorney generals and consumer protection agencies up and down the eastern coast! Next stop... The press and the courthouse! And if tracfone or straighttalk which is tracfone have messed with you I suggest you do the same!
The complaint has been investigated and resolved to the customer’s satisfaction.
Tracfone is garbage. I just bought my first tracfone a couple of weeks ago. I will never do business with them again, for many of the reasons you have discussed. Once I use up my remaining minutes this fone (Samsung T301G) is going in the trashcan where it belongs.
I have switched 4 different phone numbers from old tracfones to new phones by calling the customer service number with no difficulty at all. Whenever they have screwed up and not added minutes that I purchased, they have always fixed it for me, although i have spent as much as a half hour on the phone with them to do it. Got screwed by Sprint 6 years ago and switched to tracfone and have been happy with the service. I currently have 3 phones for family and with their monthly family plan, I spend $23 a month for the service for all 3 phones.
Tracfone has been giving me the run around since June all for a low amount of $2.99 for a ringtone I didn't receive. It's not the amount of money I care about, but the continuous lies they've told us and the lack of good customer service. My husband and I feel that now they've treated us so badly we will continue in our pursuit against them and have complained to the BBB regarding their business practice. I hope others will stand up against the Tracfone company and put an end to their dishonesty.
fraud alert
On November 17th, 2009 I attempted to redeem a 200 minute airtime pin number directy onto my phone. Somehow those minutes were redeemed on a different serial number.
The company declares that it does not redeem minutes to another IMEI than the one requested.(Obviously it did!) They will not transfer/replace/reissue my minutes and their terms and conditions preclude a refund as this was a "successful" redemption.
As I did not receive the minutes that I purchased, this can hardly be considered "successful" at my end and I cannot afford to absorb this loss of $40 plus tax.
This company refuses to be held accountable.
The complaint has been investigated and resolved to the customer’s satisfaction.
unwanted text messages
I purchased a "pay as you go" phone from TracFone and as soon as I turned it on I started receiving unwanted text messages. TracFone was neither helpful nor willing to assist in stopping these unsolicited text messages after repeated complaints. These text messages served no other purpose than to deduct funds from my account which ensured I purchase more airtime to mainatin service.
The only help they suggested was for me to change my number. I'm not sure how that would solve the problem as they either sell your personal information to 3rd parties or continue to send unwanted text messages to the "new" numer!
This is illegal and should be investigated by the attorney general!
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't feel you should be charged a deduction for min. when receiving text messages. The person who sent it to you already paid to send it to you. That to me is double charging. Now if I send a text message then I would expect a deduction. But it should not be both ways. Any one else agree?
You might need to take your issue to the right people for an immediate response. Try sending an email to this email address email address is TF.CorpResolutionTeam@tracfone.com, or contact them via live chat @ http://bit.ly/18WfOoC. These people can help you!
Learn how to block text messages. All phones will get text messages, some of them are welcome messages and payment notices from Tracfone. You can avoid all charges for Tracfone text messages by simply not reading them -delete them unread, No Charge! 😊
This is not true...I haven't sent a or received a "real" text in 2 days. Yet, I am still watching my text remaining balance drop with every spam text I delete without reading. We need a REAL solution to this problem or I'll just stop using my cell phone and stick with my land line. Maybe if more people did this cell phone companies would start to pay attention.
You got a number that used to belong to someone else who had subscribed to 3rd party text services, change your number!
scam
Well where do I start? I bought a tracfone motorola 260g. I activated it and used it for a couple of weeks. I decided to upgrade to an LG600. When I transferred my minuted to the lg, everything ok until I tried to make a call. I got a message that the service I was attempting to use was restricted. I called tracfone and throught the accents and lack of technological knowledge, the finally said the lg was defective. So they said they would replace it. Great...they sent my new phone to San Diego, I live in Indiana! When I called them they said another one would me sent. Well when I got that, it was a motorola 370 not an lg600. So I called to complain. I don't think they new what to do. After trying to explain that it was the wrong phone...they even tried to tell me they didn't have the ticket number they assigned me. Anyway after numourous time being put on hold, I swear, they hung up on me. So responded with a not so polite email to them. Remember the motorola 260 I started with, well that was deactivated when I transfered minutes to the lg.It still works! What idiots! The lg shows minutes and service time but I still can't make a call. I'm trying to get them to deactivate it. Then I'll get it unlocked and use another service. *** Tracfone!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thats not all they do, all these calls i get sometimes 6to8 times a day from scammers . Tracfone sells numbers to scammers . I have one tracfone i never give number to anyone but close family and still get scammers on it . I will be free of them soon ! By the time the scammers run my minutes out ! lol
stilling money
Same deal with others. I purchased minutes - they took the money from my checking account and never put the minutes on the phone. When I called to question it they said I put in the wrong serial number and will not refund the money.
The phone number I entered can only have one serial number - there fore and error should have come across the screen. TRACFONE IS A RIP OFF COMPANY. I SUSPECT MANY PEOPLE JUST DON'T BOTHER WITH THEM AND SWITCH WITH A DIFFERENT COMPANY LIKE VERIZON.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent company
I have been with tracfone for many years, so this shocked me.
I am presently in a location working this summer where there is NO cell signal service. I bought a 60 minute card from the online tracfone site. Since the minutes cannot be downloaded I have to manually put in the codes into the phone to get the minutes. so...while I was putting in the codes from the sight, one of the codes said "invalid" call tracfone to correct...so I did just that. I got a person on the line who could not speak english well, so I ask for someone who could, because I could not understand them...the person I was speaking too got mad at me, and I am telling you the truth, she did something and deleted the instructions on my PC screen with the codes for the minutes. I ask to speak to her supervisor, only to be told off by this person and told I have no minutes to add to my phone. Now get this...I have the charge for the minutes on my credit card...which now I have to get reversed, a copy of the transaction I printed out, as well as a copy of the screen before she deleted my minute download codes for the 60 minutes...and still tracfone says I am lying. I have never in my life dealt with such arrogance with a company. Grant you I was having angry words myself by the end of this conversation...but still could not believe this person I spoke to could make it look as though I have no minutes to add to the phone. I was so angry after this I threw my tracfone in the trash.
The complaint has been investigated and resolved to the customer’s satisfaction.
product doesn't work
About six weeks ago, I upgraded my phone and a few days later I noticed that I couldn't receive incoming calls. They were going into a voicemail that I couldn't access. I could make calls just fine, but I couldn't receive any. I spoke to at least six service people over the phone trying to get this resolved. Their service people were all very polite but failed to solve the problem. Three times, I was told to wait 24 hours and the problem would disappear. Nothing happened. Finally, I filed a complaint with the Georgia Public Service Commission, which has intervened on my behalf. But it is now a week later, and all I got was a phone call telling me they were working on it. I really, really doubt that. I feel they've given me the runaround and they're now doing the same thing with the Georgia PSC.
The complaint has been investigated and resolved to the customer’s satisfaction.
Buy tracfones at walmart, they always take them back if they don't work
bad as* gangsta baby graphic
I have had my cell phone service through your company for a number of years and have always been pleased with my service. But now, I am looking for a new cell phone provider.
I was looking through the graphics that are available to the Tracfone customers and was highly offended and horrified to find a graphic of an African American baby sucking on a bottle while shooting a automatic gun.
I, as an African American, so offended by this graphic, it sickens me!
Our babies are dying in the streets EVERY DAY, not only African Americans, but babies of every race and you as a company find it prosperous to promote your company on the unmeasureable sorrow and pain of mother's and father's who have lost a child to guns. But not only do you show that you are OK with our children having guns (and find it funny and cute) but you are signalling out African Americans to attribute these crimes to. Do you not know, or care, that we are trying hard to fight the stigmatism that society sees most, if not all, African Americans are gun toters. And now you are putting the guns in the hands of our babies...HOW DARE YOU! YOU AS A COMPANY SHOULD BE ASHAMED! Do you care about the impact that you have on society with these graphics? Do you care? Or is the most important influence on you the amount of money you can make on being short sighted?!
I have two granddaughters and everyday I worry for their safety. It's a shame that your company is telling all children it is OK to pick up a gun because it is cute and funny.
I am highly disgusted and offended by your company. You have portrayed African Americans as being a negative influence on society and everyone should beware of not only the adults but of their children/babies too.
SHAME ON YOU!
Audra
Sharon, PA
The complaint has been investigated and resolved to the customer’s satisfaction.
lost 300+ airtime units
I bought 2 $20 unit cards formy tracfone on June 23 from Shop Ko from Helena, MT 59602 and 3 days later i got a phone call at 8PM.As i went to answer the incoming call, all the functions on the phone where unresponsive.The recourse i had was to remove the battery, then put it back in the phone and powering it back up.As of right before this incident i had 300+units left on the phone. Now once it powered back on, it booted up all the screen settings were back to default and i had no units left.This is upsetting.I need to know what my options are and if you can help!
The complaint has been investigated and resolved to the customer’s satisfaction.
tracfone reneged on double minutes for life card
In early 2007 I purchased a Tracfone and paid an extra $139.95 for a card that provided 800 minutes of airtime for one year plus double minutes for the life of the phone. Since that time I've purchased additional minutes on a number of occasions and always received the double minutes. Recently, since my old minutes were about to expire I bought a new 1 year 400 minute card and went online to add the units to the phone. I got the 400 minutes but no double minutes so I called customer service and was told that my double minute card was only good for one year and had now expired. I pointed out that the double minute card has been functioning for more than two years now and indeed, what I had originally purchased in February of 2007 was clearly an offer that, to quote Tracfone: "Adds 800 minutes and 365 days to your service end date, plus double minutes on any future airtime card you add for the life of your new or current phone". While the person I spoke with acknowledged that their system showed that I had been using this card for more than one year and that I had purchased it with the phone two and a half years ago, they insisted that is was now an expired one year card. They stated that they could only resolve the matter if I provide the serial number from the original double minute card I purchased two and a half years ago, which I no longer have. I know of no one who keeps their old used airtime minute cards. Essentially, they've reneged on the original double minute card I purchased. What a scam!
The customer service person (in the Philippines) I spoke with on my second attempt to resolve this was allegedly a supervisor with some authority to resolve the matter, but she sounded more like some kind of mind controlled robot who could only repeat the same script over and over regardless of how illogical it was in face of the facts. Finally, when I told her that I would use up the minutes I've purchased and switch to another prepaid provider since I don't appreciate being ripped off by Trafone she said that she would escalate the call the the "executive resolution department" and that I would receive a call back within 24-48 hours. You guessed it, I have never heard back from anyone at Tracfone. All in all, I wasted more than an hour on the phone with this crooked company trying in vain to resolve this.
It is clear from the number of similar complaints I see online about Tracfone Wireless that such problems are not glitches in their system, they are a business plan.
i have the simple phone and double and they have taken my minutes away from me. I was supposed to get double minutes for life. I've got service time till 2020 and I thank they don't want to honor my double minutes.
hello. i spent nearly 30 minutes with a supervisor after the minion couldn't help. my story: have been with tracfone for about 10 yrs. bought double minutes for with with first phone. since that time i've gone through two new phones (same #) and double minutes transferred over smoothly. recently bought a smart phone and bought minutes twice now but no double minutes attributed to phone. here's what i found out after much wrangling with supervisor: apparently, i bought these new minutes under the smart phone plan which is not eligible for double minutes. however, if i simply choose the "basic phone" option my minutes are indeed doubled. hope this helps.
Replied
missing minutes from account - again
This company on numerous occasions had deducted paid minutes from our account, which were watched for this very purpose on two seperate periods very closely. When addressed the first time, it literally cost us approximately over 7 hours to replenish over 600 missing minutes taken from our account and then the secound time this had happened and addressed for a greater amount of missing number of minutes, they started sending us through their hoops. That's when we literally trashed their phone and service and the same of so-called customer service and changed over to Consumer Cellular, which for the use Consumer Cellular provides, it is a great service with matching customer service to Boot!
This is by no means a solicitation for their service.
WHAT IT IS, IS A WARNING TRACFONE USERS, TO WATCH THEIR ACCOUNT MINUTE USAGE AND TRACFONE DELETION FROM THEIR ACCOUNT CLOSELY AS THEIR DECEPTION IN ACCOUNT DELETION OF MINUTES LEAD TO YOUR LOSS AND THEIR PROFITS AND GAIN.
BETTER LUCK TO YOU!
The complaint has been investigated and resolved to the customer’s satisfaction.
I lost ALL my minutes across the board and had to resort to writing FCC to get them back,
which was 05/08/25 noe a month later and ALL my text minutes 15973 are gone and now
I'm having problems making calls & sending text. If I could afford another carrier I would be
there! BBB was NO HELP at all as the office closed and there wasn't anyone else to write.
I even wrote to the Attorney General in Miami and was IGNORED. 06/26/25
MamaJean4569@Gmail.com
TracFone almost forced to replace my sim card from att to Verizon, with constant warning if i won't do that tham my service will be interrupted as soon i got the sim replaced my tho phones stopped to work completely, my minutes and data got deleted from account . After many hours and "help" everything got much worse. Had to purchase again sim cards, my phone nr. Got changed and i have no more service that i have paid year in advance. Overseas assistance is very bad everything they have done had made it that i don't see reason to return to TracFone that i had for over 8 years and look for other service providers.
Go to the Better Business Bureau website and file a complaint.
I am pretty upset. Had a tracfone rep refuse to believe that I lost minutes that I never used. I asked for reasons why minutes might disappear. Her repeated reply was that only minutes that are used disappear. That is not my experience. There is something wrong with either their system or my phone. The rep said that my phone did not have any issues. Well, then if my phone doesn't have an issue, tracfone has issues with minutes being deleted on their end. Ugh! This is so unfair! I paid for a service that is not being provided. I have used tracfone for 12 years without any significant issues until recently. I will be calling the Better Business Bureau and ask them for direction on how to resolve this. What a pain and poor customer service. If tracfone helped me out, I'd likely continue to use their service.
I have just had a very similar experience on my wife's phone. Her phone was no longer accepting calls and we thought a setting had gone wacko. Finally connected with Tracfone customer service and rep said the reason phone not working was that we were out of minutes. My wife knew she had over 500 minutes left. Tracfone rep spent a lot of time "working on the problem", finally checking back with me and stating 500 minutes had been replaced on the account and phone should now work. I asked why this happened and was told not to worry about it. Just call back if it happens again. I pressed some more and was told that sometimes there is a "glitch" in their system which wipes out minutes. Sounds real fishy to me and if I had accepted rep's first explanation I would have lost minutes which I paid for and had to repurchase, not to mention the frustration with devoting two+ hours on the phone to fix Tracfone's problem. This is the second time this has happened to me, prompting me to do a little research and I now see I'm not the only one.
Hi. RyanDigital. This is Alex from TracFone Wireless. We really do apologize for the inconvenience that this has caused you. We don't want to cause any problem with our valuable customers. We will assure you that it will never happen again. Furthermore, we want to exceed your expectations and resolve this issue as quickly as possible. For further assistance you can chat with us via this link https://www.tracfone.com/support/contact-us or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Yep just went thru that they screwed me out of 2 gig data hundreds of call minutes and hundreds of text minutes.Plus took over 3 to 4 hrs of calls and chats to TracFone to finally get back the use of my phone. With a measley 120 minutes of call and text minutes and no Data.
Same thing just happened to me. First my issue was I couldn't hear voicemails so called customer service. After calling customer service and telling me to shut off phone and reboot, lost everything - first they said I had no service, then after repeated phone calls, because my plan goes to January of 2024, they said everything was reinstated. Well, I lost all my texts and data and they gave me some 300 odd minutes. Called several times, kept being told I used a consumable item and nothing they could do. So since I don't use data, last time I looked it was over 5 gb, mintes, I must have had over 1000, and texts, I don't recall. But never received any warning that I was running low on anything. This is robbing us of paid service.
My auto-refill comes on the 11th each month. Have a 3 gig, unlimited talk and text plan. I check my balance after the refill date, 3.7 gig. Less than 2 weeks later, no data at all. I hadn't been using it much. In 'Settings', under 'Mobile Data', the phone says I used 480 mb. All I could get from the 611611 chat, was my data was consumed, would I like to purchase more... Called the 1-800 number, and pretty much the same thing, over and over. I know there was no chance I used even 1 gig. Going to Email corporate, see if they have interest in resolving/losing a customer. Won't buy any extra mobile data. Just two week, until the next auto-refill. Happens again, I'm an ex-customer. Going to try shutting off the phone, when not using it. Keep Mobile data switched off, until I use an app, or go online. Don't think the problem, is on my end though.
I bought a 365 day plan for a friend because he has no credit card. But a week later all his minutes are gone. And his plan is for one year but he have to go out and buy more minutes again. And he had an active account with minutes I thought would have rolled over. I'll just stick with my $45 per month Verizon plan. Verizon seems to err more in my favor. TracFone treats you like an idiot when you call. WHERE ARE HIS MINUTES?
I ran out of minutes two days ago but had remaining texts and data and service for another 3 months. I purchased extension plan of 30 days service, plus unlimited minutes and texts and 1GB of data. Immediately upon purchase at tracfone.com site of plan, my phone balance on all three became 0 0 0 though Tracfone.com site proved my recent purchase! My phone is working - no texting, no phone calls, no data allowed. WHAT is going on?! I want a refund of added plan and reset to original balances! Customer service has not been able to resolve the issue after I called 5 times with different agents over the past two days...
11/15/2020 Have Samsung 8 running on BYOP Tracfone Have tracfone for over 10 years no major issues.Past 2 week text message units are disappearing at about 10 units per day with a grey screen showing no activity.Calling tracfone no help.Changing phone number is my next step.Any help appreciated.
@ clement cheng (what do you mean by "no one really has the time to read all of the fine print"
As for me I had ~ 3300 minutes, 3300 text, and 2.3 gb of data on 08-26-2020 with my service data ending on 09-04-2020 so I paid ~ $200 for 1500 more minutes, texts and 1.5 gb of data with 1 year service plan plus an additonal 1 year of service and when 09-04-2020 at 5pm rolled around all my minutes, text and data disappeared. Its been 2 days and 2 hours+ of being bounced around and I still dont have my minutes text or data back.
12/19/2018 I didn't believe some of the people who said they lost minutes or data until it happened to me. I lost my data 2.5gig, 5500 minutes, and 4500 texts. I tried to add data and after paying over $50, they deactivated my line instead.
No one really has the time to read all of the fine print.
I lost all my text balance, it was well over 2000 and went to 0. I buy time every year and never have to add what I have left rolls over. I seldom check my balance since I know I have a lot, so I don't know the exact number I lost. My data and minutes were OK, just texts. This happened a couple months ago and I didn't have the time to contact Tracfone so I just bought more texts to get me by until I had the time. Well I didn't and I guess I used all the texts I bought because I found out I wasn't getting texts and no one was getting mine and when I checked I was a 0 again. So I got on a chat with Tracfone and they restored 4000 texts for me. They can only check usage, not balance history so they made an average of my usage and gave them back. They couldn't tell me why it happened in the first place, they said maybe it was a system issue.
Chat history:
Thank you for visiting Tracfone today. How may I help you?
Karol: Thank you for visiting TracFone Wireless.
Karol: Hi Dennis.
Karol: How may I assist you?
You: My text balance disappeared to 0. Do you keep track of my balance?
Karol: I’m sorry to hear that.
Karol: Yes. But, we can also check the daily usage of the balance to check if there is a discrepancy on the balance that you are claiming.
Karol: Does your TracFone number end with 1725?
You: yes
Karol: Let me check the account first. One moment, please.
You: This happened twice. The first time maybe 2 months ago when I had over 2000 left. I didn't check then as I didn't have time and I bought more texts. It now went to 0 again.
Karol: Sorry for the inconvenience.
Karol: I checked the account on our system.
Karol: I checked the time that you last added airtime into the account as well as the consumed text messages on our system.
Karol: It shows that the text message units were consumed.
Karol: Please be advised that the My Account application may have a delay or may be outdated if you are not checking or refreshing it time by time.
You: The last time probably as I bought the minimum. The prior time is the problem.
You: I know I had a lot left when it went to 0 as I don't text often.
Karol: I apologize for any inconvenience you have experienced due to this issue.
Karol: How many text message units left on the account before it happened?
Karol: Are you still there? If I do not get a response from you within two minutes, this session will have to end.
You: I don't know the exact number as I don't check it daily. I know It was over 2000 close to how many minutes I have. I never use all my time before I have to extend my time and it carries over.
You: Sorry I don't type as fast as you.
Karol: I will need to review the account about the text message units that you are claiming. Alright.
Karol: That is fine.
Karol: One moment, please.
You: Go back to when I bought the last texts which is when it went to 0 and it should show how many I had before that date.
Karol: Yes, I will do that. I am still checking the account.
Karol: One moment, please.
Karol: I can see that some text messages are consumed on the account. I can work with your 2000 text message units on the account.
Karol: Would you like me to add it now?
You: Yes please, does it show the exact amount that I lost?
Karol: Alright. No, it didn't. We can see the usage of the text messages and the estimated benefits on the account that we can add into your phone.
Karol: One moment, please.
You: OK, I guess it's the best that you can do, Thanks. Do you know why this happened? My wife checked online and saw that this happened to others.
Karol: Alright. You are welcome.
Karol: The application may not be updated. If you can refresh the account once a day, it would be best for you to do that to get the updated benefits. Make sure that you are connected to Wi-Fi or data in doing this process. This will allow you real time balance on the device.
Karol: Other customers experienced this process because they didn't log in the correct email address on the account.
Karol: Let me add the text message units first.
Karol: One moment, please.
You: Not what I mean. What I'm asking is why the text balance went to 0 when the texts were not used.
Karol: It may be a system issue or an application issue.
Karol: We do not have a specific information about the issue that had happened.
Karol: I am sorry.
Karol: Please allow me a moment to look into this.
You: OK, have the texts been added? I wish the smart phones worked like the old tracfones which gave a running balance that you saw all the time.
Karol: No, not yet. I am still working on it.
Karol: I understand your concern.
Karol: Since Smartphone devices have different softwares, we need to use the My Account application to get your balances display on the device.
Karol: I successfully added your text message units on the account. Can you check your account balance and let me know if you receive it?
You: OK checking.
Karol: Alright.
Karol: Did you receive it?
You: The texts are there, Thank you.
Karol: Great. You are welcome.
Karol: I am happy that the issue is now resolved. I hope that you are interested to participate in a short survey on how I assisted you today. Would you be interested?
Karol: Are you still with me? If I do not get a response from you within two minutes, this session will have to end.
You: Will do. I will be checking this daily now in case it happens again. I don't know when the current texts went to 0. I had a friend call me and say I wasn't replying and he didn't get my texts. Is there a way to know when this happens without checking all the time.
Karol: Sorry for the inconvenience.
Karol: Yes. You can estimate the usage that you have on the text messages that you are using.
Karol: If not, you can check it twice a week to ensure that your balance is still on the device.
Karol: This is the only way to see if the balance are there. There may be a system issue if the text message balance gets deleted and you never used it.
Karol: Would you like to participate in a short survey about the service I provided after we end this chat?
You: I did do that and I had a lot so I don't check it constantly. I will more often.
Karol: Sorry for the inconvenience.
You: Yes I will to the survey.
Karol: Alright.
Karol: Wonderful! We really value our customer's feedback for improvement. We are really thankful to have a customer like you and we are hoping to get a positive response for the service I provided.
Karol: There will be a text message that will be sent to the phone number provided with instructions for you to start your survey after the chat. The survey is free of charge.
Karol: Is there anything else that I can assist you with?
You: Not at this time.
Karol: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
minutes not added after online purchase
29-Apr-09
Tracfone wireless prepaid service
I've been using Tracfone since July '08 with the Motorola C139. To be fair up until now the service has been fairly decent with no big issues. That is until spending over two hours on the phone with customer service today (29-Apr-09) trying to finally get my minutes I purchased online to post on the phone. About a week ago, online I purchased the 450 minute/90day extension for $79.99 + 90 minutes extra minutes for $15 more ($5 for 30 minutes and $10 for 60). That and with the double minutes for life I originally installed on the phone SHOULD have given me 1080 total minutes (450 + 90 = 540 X 2= 1080) additional minutes. Well the minutes never posted but according to their customer service reps and hours of troubleshooting, since my expiration date has been extended 90days the minutes MUST have been added. We then went back and forth trying to see if I in fact have used the 1000 minutes since I originally added them a week ago. I barely use more than 100 minutes a month. And now the only way I can actually get the detailed call logs for the two week time frame for this is to mail or fax an official one time only exception they've allow (just for me magically) that's (subpoena official or whatever) to their records custodian and I should get this within 30days. I'm continuing to fight this in any and every way I can since who would pay nearly $100 for no service actually being added. It's like being robbed and then being accused of being the robber. But if those call logs clearly show that I didn't even make 10 minutes worth of calls during that period then I'm definitely going after Tracfone. Hard. Consumer complaints would be the minimum. If anyone else is having these same problems call and demand your call logs to verify where your actual minutes have gone and if they were in fact even added or used. It should take within 30 days for them to mail it or you could use fax. They don't know what the internet is. I'm already looking into other carriers like T-mobile and Verizon and to remember that you do in fact get what you pay for.
UPDATE - 15 JUL 09
It's been over two months and still no call logs mailed to me from Tracfone after I faxed them all the information they requested including a scan of the back of the effected cell phone. Looks like they don't want to verify that they charged me without anything being credited to my account. I doubt I'll ever get my money back and it doesn't really matter anymore.
On a good note I'm very surprised that I've received a letter from the FCC complaints section that had a similar copy of my above original post/complaint. Maybe one day with enough complaints some action might finally be held or someone finally sues this company for all the fraud they've comitted.
I'm still using my Tracfone as a pseudo answering machine/screener phone and calling from a T-mobile prepaid phone and after entering my password able to check any messages. Hey even though I'm down to single digit units/minutes the service doesn't expire till the middle of next year so why not at least get some value back?
I'm satisified with the T-Mobile Prepaid service and later on planning on getting a Verizon Pre-paid phone to compliment T-Mobile's GSM network with Verizon's CDMA.
Here's to hoping Tracfone finally is brought to justice!
The complaint has been investigated and resolved to the customer’s satisfaction.
I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. My whole family has a TracFone. Every time something is wrong with it, we send an email to this address and the people working these emails are wonderful. Try it. The email address is TF.CorpResolutionTeam@tracfone.com. Send them your name, cell phone number or serial number and they will help you.
Same exact problem here as well. I've got an LG 306G that I purchased airtime [card] for and added it online. Seemed to go thru fine, however the display on the telephone itself, it never changed. Because of that I called into Tracfone support asking if they were there because they'd not shown up and the phone still shows initial expiration date and that I've got 7 minutes left. I got someone with an extremely heavy West Indian accent and it was very difficult to understand him on our very lousy connection. I kept having to say "what's that? can you repeat that please?" He kept saying something that sounded like "dat phone zemmerite" and I had to have him repeat it four times to find out he was saying "that phone seems alright." And I'm thinking ahhhh no- it's not, that is why I am calling you. He told me he could see the minutes and the extended expiration date on his end. I asked why I couldn't and he said he didn't know. I wanted to scream "you don't KNOW?" Well, I sure as shiznit don't know- and if you don't know, who the eff knows? I asked what should I do and of course he said "nuttin dey come, I dink dey come." WTF man? So I said "so you're telling me there is nothing you can do- is that right?" So I tried to ask same question in a different manner, thinking there is some magic word or phrase I'm missing that will make him understand or possibly allow him to help me, "what if they don't show up tomorrow when my expiration time is up?" His super helpful response was "well if dey steel no show u haaf coll bakk." Oh sure, so someone else can NOT help me as much as you have? I'm shocked that this guy has a job. He did nothing, was of no help, had no answers for me and didn't even bother to TRY to help anymore than picking up the phone. I do technical support on the phone myself and I could not (WOULD not) leave someone completely unresolved like this. If in the million to one chance there was nothing I could do at the moment, I would take an email or phone # to get back with them shortly, when the resolution was available. Or else I wouldn't have a job very long- Know what I mean? I just want the minutes I paid for so I can use them up and get a different phone. I'm so incredibly disappointed in this whole thing. Be a different story if this were a one-off situation, but it's glaringly obvious, that it isn't. Seems this happens ALL the time and there is no hint of things changing for the better.
I had same problem adding 360 min. to my phone with a card purchased at walmart.com. Went through the same spill as everyone else. I was told they were added and all that was added was the service end date. The supervisor told me there was no one else to speak to because he had all the information in front of him. He pretty much made me feel like a liar! I don't know where to go from here. This is a new android and I can't keep buying phones!
I had an almost identical thing happen. I switched my minutes to a new phone and first of all, didn't get all my minutes transferred. I called to complain and was told it was because my phone was so old, the display was not keeping up with the real minutes I had. I argued and argued and miraculously, I got the rest of my minutes. I had 1752 when I transferred and only got 752 the first time around. I got a text that said 1752 were transferred when this was settled. I don't use my phone much so I had just less than that a month later when my new expiration date came around and I had to add a card. I tried to do this online but this never works. Their online purchase of air time is a complete BS waste of time. It was the holiday weekend and I didn't want to go to the store to buy a card so I did this over the phone. I gave them the promo code from the book that came with my phone and kept repeating that I should be getting 1000 bonus minutes in addition to my year. I got talked into 2 years (what was I thinking?) for a cut rate on the second year and I, again, made sure this person on the phone repeated back to me that I would be getting 1000 bonus minutes. Days went by and I didn't see my phone display change. I was expecting to wait a couple of days because of the holiday. It read I had 0 days of service and yet I was able to make a couple of brief (5 minutes or less) phone calls. I got fed up and finally had time on a day off to look into this. I checked online first because I didn't want to talk to someone and waste more time explaining. My account showed that I had added 2 years but they don't tell you about minutes. I had to call. The first call I could hardly hear the man and that just made it worse to try to understand the accent. I assume this call center is in India? No offence to them at all but if you are running a telecommunications company, I think you should run it in the country you are servicing. This man told me that there was a code error and we fixed my 2 year expiration. Now, where are my bonus minutes? He seemed very confused at this point. Then he tried to tell me I didn't use the promo code in the 5-day window. I told him I used the code AT THE TIME I BOUGHT THE MINUTES OVER THE PHONE WITH YOUR COMPANY. I continued to argue until they transferred me to a supervisor. She told me there was nothing wrong with my account and it was resolved. Bull. I e-mailed their customer service to explain this in detail. I think you can see I'm pretty clear and thorough. I went through the sequence of events again. I had a response within 10 minutes on the phone and e-mail. From the same person who had just told me she used all her tools and resources and nothing was wrong. I e-mailed again and said I didn't want a response like that. That does me no good to talk to the same person who dismissed me and didn't look elsewhere for a problem. I asked for more in-depth research. I got an e-mail saying this had to be one on one and I needed to call and waste more of my time. I called and couldn't get through even though it was 11:00 a.m. their time. I had to call on my lunch hour and got this bull about their computer being slow or having errors so we wasted half an hour. I was a little hopeful since this person said she would have me talk to a tech person to check my old phone and some other things. I had to call back again. More wasted time as this person checked and still insisted I had been given the second 1000 minutes. To be fair, she did go back and admit the previous screw-ups. However, she said there was nothing I can do. She suggested someone else used my phone or I left my browser on. Interesting how exactly 1000 minutes were "erased." Also interesting since no one uses my phone and it's in my purse turned off unless I'm making a call. What a rip-off. I should have 2700 minutes and I have 1700. Bonus minutes my aunt fanny. I wasted so much time, they wore me down explaining over and over. They said they were documenting so why did I have to tell them again and again. I don't trust them since they screwed up transferring my minutes and tried to get out of fixing that, they can't get their online stuff to work right and their staff make up outrageous scenarios for how their mistake is yours. I wish I had never transferred to a new phone. I was happy the way things were and when I bought physical cards at the grocery store to load. What a load all right.
I added my tracfone minutes, was accepted. But not added to my phone. Where are they? I need them. My Pin# is15421-[protected]. I want my minutes added now.
I hate tracfone as much as you do. I used to be a Tracfone customer. I almost got jipped out of $20 when I bought an airtime card and the airtime code didn't work. Luckily I did get my $20's worth, and I never went back to Tracfone after that.
incorrect deduction of minutes
Following a 2 minute call to 411 Directory Assistance, I noticed that 50 minutes were deducted from my phone. Several calls to Customer Service including a Supervisor yielded no explanation nor assistance. All of them stated that my phone was working fine and they do not know why 50 minutes were deducted. They refused to look at my records even with my authorization to see what calls were made and the length of those calls. The supervisor suggested that I not use 411 anymore since the problem must be coming from them. Huh?
I have 2 phones with them and as soon as the minutes run out (shortly at the rate they are being deducted) they will be cancelled and replaced with another service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've had my Tracfone since 2011 and never had any problems with it or their customer service UNTIL they canceled my old phone and sent me a new one. Now my mins are being deducted without usage! I never use my cell and only use it for quick texts a couple times a year but it's main service was to be in the car for emergencies. My 60 min card ( purchased every 3 months ) always rolled over and accumulated. I LOVED this! Now... I have been losing up to 100 mins a week. I called Tracfones customer service and then transferred over to a specialist... but, although they were very nice, neither could tell me why I was losing mins. I informed them that on Monday there were 263.12 mins on my phone and yesterday ( Thursday ) there was only 240.34 mins...and I had not used it or rcvd any calls or texts! Now if I am losing 20 mins in 4 days.. that would mean that in 20 days time I would lose another 100 mins! What the heck? Today is my last day before I have to renew, and I ask, ...WHY would I purchase another 60 min card if it the time is going to just disappear? I'm really disappointed as now I must go and try and find another cell phone and another carrier and being it's December - I just do not have the money! AHH! .. There was my Tracfone making the 'sound' and it said '1.--?' mins were deducted!( it was so fast I did not catch the full amount ) Then this phone# showed up "233-3150" This happens all the time! Now the phone does not ring - nor does this # show up as a missed call or recd call! ARRRRRRRRRRRRRRRGGG! ~ Frustrated and disappointed is an understatement!
I do not mean to be rude, but Elston, the Tracfone employee who is offering assistance, is not understanding the nature of the problem. I am disappointed with a company that will assist me (perhaps give me some extra minutes, which of course is no skin off their back) to "shut me up" and "make me happy" so that they can continue their unethical practices. There is a systemic problem at Tracfone which needs to be fixed. Appeasing angry customers does not solve that problem but is a cover-up. This is both very bad business practice and is unethical. You know that.
I have experienced the same thing with my Tracfone service. I was not even dialing 411--I made several short calls, and approximately three-four times as many minutes as I used were deducted. Most people probably use so many minutes that they do not check precisely, so Tracfone figures they can get away with docking you a few extra minutes each time. I suppose that is why they do not display the minutes but make it more difficult to find out how many minutes you have left. I will definitely tell all my friends this and will never buy a tracfone phone again.
When I receive a text message and before I open it up, I get a notice that .60 sec have been deducted. So it dose not matter if you open it or not, they automatically deduct. How can I stop this from happening? Judy
I used to have a lot of issue with my phone. I looked online for a solution since Straight Talk's customer service is poor and bad. I found this contact information that helped me a lot. My phone issues were taken care of immediately, without frustrating me. Try it also. The email address is TF.CorpResolutionTeam@tracfone.com. You may also chat with them live for faster assistance at http://bit.ly/18WfOoC.
I have had the same negative experiences with Tracfone. They are horrible!
Same exact situation, my phones lying on my night stand and all of a sudden minutes just started being deducted. I had to call 3x and the first time they gave me 240 minutes back but since then they wont give me any of my minutes back and I call and explain all this and they wont do anything. They are a bunch of crooks.
I also have service thru Tracphone and have noticed that I am losing 2-4 minutes per day (minimum). I've tracked my usage over the last week and have not made or received any calls, have not sent or received any text messages and have not used the browser. I note the minutes when I go to bed at night and when I get up the next day and there are always at least two minutes less. I just checked a voicemail and the screen message said .60 mins were deducted. However, before my checking voicemail, I had 1435.24 minutes and afterward my minutes were 1434.44. Someone's math is way off base! That was .80 minutes deducted! Tracphone must be making a boatload of money from its poor customers! I called customer service and the rep had no idea what was happening. His best guess concerned something about Wi-Fi! On the plus side, he gave me back 100 minutes. I told him if Tracphone was siphoning off 2-4 minutes per day, over a month I would be losing 60 to 120 minutes per month! That's preposterous! That's 1 or 2 hours per month! Tracphone needs to get its act together!
I was on my wifes Tracfone yesterday and made a call to 411 and was told I would be transferred without a charge to the # I was calling about. I was on the phone a total of 2 minutes and after hanging up I noticed she only had 5 minutes left. Before calling 411 there was 55 minutes on the phone. We live in Pennsylvania and I noticed someone else had this happen to them. I called customer service and they had me put differents code in ect. I asked them if they can check the calls that we made and they said there is no way to check them. That is B.S. if cops can obtain cell phone records they should be able to. All in all they told me they could not return the minutes to the phone. I have a Tracefone too and told the Tracefone operater that we are going to go with another service and she had nothing more to say. We will be getting different phones and will not be getting scammed again.
My tracfone locked up on me & wouldn't shut off, dial, nothing - so I popped the battery out, & when I put it back in, my 133 minutes were gone! All my other settings (contacts, alarm clock, etc.) were still there, but my minutes were all gone. Tracfone refused to reimburse me the minutes & told me I needed to buy another phone. I asked if the double minutes I'd purchased would be transferred to the new phone, & they said no, that I'd have to buy another double minute card. They want your money, but they don't want to stand behind their product. All they would've had to do was give me some codes to put the minutes back on my phone, & they wouldn't. Needless to say, I'm going to buy a verizon phone tomorrow - tracfone SUCKS.
About TracFone Wireless
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TracFone Wireless Contacts
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TracFone Wireless phone numbers+1 (800) 867-7183+1 (800) 867-7183Click up if you have successfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number 0 0 users reported that they have successfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number Click down if you have unsuccessfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number 0 0 users reported that they have UNsuccessfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number+1 (305) 640-2000+1 (305) 640-2000Click up if you have successfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number 0 0 users reported that they have successfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number Click down if you have unsuccessfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number 0 0 users reported that they have UNsuccessfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number
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TracFone Wireless emailsTF.CorpResolutionTeam@tracfone.com100%Confidence score: 100%Supportbbbcomplaints@tracfone.com100%Confidence score: 100%Support
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TracFone Wireless address9700 NW 112th Ave., Miami, Florida, 33178, United States
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TracFone Wireless social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all TracFone Wireless contacts
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I had Safelink until I found a job that put me above the income limit. I still have the phone and minutes remaining. Multiple times a day a message pops up on my cell phone: "0450 minutes deducted". This happened while I was in the Safelink program too. I have had over 25 minutes deducted since I made my last call.
Does anyone know what the justification for this is?