Tracfone / tracfone customer service sucks!
I picked up a Tracfone (Motoraola Model C - 139) while visiting in South Carolina, set it up and put 60 units on it.
First of all, it was extremely hard to use the phone,you would dial the number, and the phone did nothing, I was only able to use it less than three times.
Then, I added more time, another 60 units, and that was it, the phone stopped working, I kept getting message that the phone had blocked outgoing calls.
I called Tracfone customer service (India ???) and tried to resolve the problem, to no avail. I eventually called four times, with no success, now, I had a phone with 123 units on it, and couldn't use it.
I looked up the number for the corporate offices in Florida, called and asked to speak to someone in management, I got a Al Beattie, who listened to my complaint, and, tole me that I would recieve another
phone on Monday, it eventually arrived on Thurs. I must also mention, I had sent at least 8 to 10 email with little response.
Al told me to call him ack when the phone arrived and he would take care of switching it over, bot the units and number. I didn't hear from Al, and left two message on his voice mail. Then, I called customer service for the fifth time, and, was assured that the phone would be working in fifteen minutes, and to try it then, I waited a half hour, no phone service. I called back again, went through the same jive, and no service again, I emailed again,, no response, I called customer service again, talked to the agent for an hour and a half, she generated a service ticket and tole me by June 5th, the phone will be working. Guess what June 5th came and went and still no service. I called corporate again and told the phone operator that I wanted to talk to someone in management, I got a females, who, said that she would get the phone working, after another two hours, no deal, she started to give me whole serives of numbers to enter into the phone, I told her, that I had enough, I either wanted a new phone, an upgrade or, I wanted the price of the phone refunded and I wanted the unused units refunded as well. I was assured that I would have the phone, but, still no phone, no service, just a bunch oflip service.
Tracfone customer service both abroad and domestic SUCKS. I was liking for the email address of the CEO FJ Pollak, but, couldn't fin it.
HELP, I have had enough of Tracfone,eight calls to customer service, four calls to corporate, three messages left and still no phone, no service, nothing. Is this anyway to do business ??? I think not...
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