[Resolved] Tracfone / they should be put out of business!
I have had a tracfone for a few years for emergency use. Recently tracfone told me my phone was obsolete and they would send me a new phone. I could not use my phone while this new one was arriving. I got the new phone but it was defective.
I tried calling this company to tell them i need a new working phone and not a defective phone to replace my previous phone. You only get people who can hardly speak english when you call tracfone on their 800 number. You can hardly get a real live breathing customer service person at all. I spent hours describing this problem to them. They refuse to solve it by sending another phone.
This company is unbearable to have as a service provider. They should be put out of business. I certainly am still without a phone due to their negligence in sending a phone that works.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TracFone Wireless Customer Care's Response, Sep 13, 2018
This is Alex from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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