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Toshiba 59 Inch Plasma Tv / new but broken

1 United States

I purchased my new Toshiba 50HP66 50 inch plasma TV online on August 2, 2007. It arrived on August 7. The TV will power up and show a picture for about 3 minutes, then the picture disappears - sound continues for another 2 minutes then the whole TV clicks off. This is a brand new tv, (not refurbished)
August 8. I phoned Toshiba, they gave me the phone number of my local service center - I called the local service center but they would not come to my house without a special mileage authorization from Toshiba - they told ME to call toshiba back and get the authorization. SO I called toshiba, they looked up the addresses for me and the service center - they said "it's only 15 miles, we don't pay special mileage - we'll call you back" August 9, I phoned Toshiba for an up date -they said "it's only been one day, we will call you when we know something" August 10, Toshiba phoned and gave me the number of another service center 70 miles away - told me to call for in-my-house repair - called them, and was told that August 16 was the first appointment for a service tech.

August 16 a tech showed up and opened the TV. He couldn't see anything loose, so he phoned Toshiba support. Toshiba said it's probably the scaler board, or the power supply - the tech said he would order both, but it would take two weeks!

August 30 (two weeks later) I phoned the service center to get a status - they said one of the parts is on back order - if I called back in a day he would tell me the scheduled back-order ship date
September 4 phoned the service center - they say the parts are scheduled to come off back order on September 7. I then phoned Toshiba and complained - I told them that I'm pretty unhappy with this experience - I've purchased this brand new TV, my kids and wife are excited, we've spent a TON of money, and here it is 30 days, and my brand new TV is still broken! Please help me! They said they would call the service center, find out which parts are needed, and they will "try to expedite" the parts. - They're supposed to call me back in the next "two to three days" gimme a break!

Could have gotten several other brands cheaper than this TOSHIBA - bought it for the "Better brand name" what a joke! Slow service and no satisfaction yet for 30 days!!!

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