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Tire Kingdom / Cooper Tires / poor service!

1 United States Review updated:

I called and asked them if they carried Cooper Tires and they told me they did. I then went into the store and stressed several times that I wanted COOPER Tires and a synthetic oil change. When I returned to store several weeks later to purchase two more new tires, I mentioned that my tires did not say Cooper on them and the service manager said "Oh, we didn't put Cooper Tires on - we put on Falken tires" I never heard of Falken tires and upon further checking, their website does not include Cooper Tires so they don't even sell them to begin with! They should have told me that they don't carry Cooper Tires and should have asked me if Falken Tires were ok and I could have made an informed decision at that point. This is dishonest, deceitful, unethical and immoral. Additionally, now I wonder if I even got the synthetic oil change I clearly indicated several times that I wanted. I've written to the BBB, Consumer Protection agency for FL, etc., etc., etc. and, of course, the CEO of Tire Kingdom.

No response from Tire Kingdom. DO NOT GO THERE UNDER ANY CIRCUMSTANCES - they had no right to lead me to believe I would get Cooper Tires and then casually mention that they decided for themselves to put on a tire that isn't even a brand name and make any substitutions without my approval.

  • John Doe's Response, Aug 10, 2018

    Every time I go there to talk to the store manager Scott he's never there usually after 4 o'clock when is when I get out of work. I have called there multiple times with the same issue anytime after 4 o'clock Scott is not there . The store is filthy the bathrooms are nasty I don't think he has any pride in this business.

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  • 95
      12th of Apr, 2013
    0 Votes

    When you call a tire store, most of them "carry" any kind of tire they can get even if they don't stock them. "Carry" simply means they deal with or can get the brand you want. Sounds like a stupid mistake, maybe not much more than that tho. The type of tire purchased should be clearly listed on both the order you signed before the work was started AND on the receipt you got when it was finished. Make sure you are signing for the right thing! After the service is complete, go and do your own quality assurance check to make sure you got what you paid for. Mistakes happen, but so does fraud. If you discover you did not get the tires you want, and they cannot remedy you for some reason the store level managers should be able to at least give you money back. Hope this helps!

  • Ba
      13th of Aug, 2018
    0 Votes
    Tire Kingdom / TBC Corporation - Unauthorized Charges
    United States

    Was quoted for 2 new tires and installation $242.00
    Was charged $261.38
    Reason I was given was that my Hyundai Accent had "special" bolts to secure the hub cap and they needed "special" equipment to remove them.

  • Pa
      20th of Aug, 2018
    0 Votes
    Tire Kingdom / TBC Corporation - Poor alignment and failure to rotate tire when asked
    United States

    I took my ram 2500 to get it realigned and when I got it back they failed to rotate my tires and my alignment was worse than it was when I went in. And my less than a year old tires have wires showing

  • Jo
      20th of Aug, 2018
    0 Votes
    Tire Kingdom / TBC Corporation - Seen Tech smoking pot
    United States

    While having my car serviced at the Fernandina location I observed the technician smoking pot outside of the store . If this is the type of associates that Tire kingdom hires and Alex work on our vehicles this is kind of scary .

  • De
      2nd of Oct, 2018
    0 Votes
    Tire Kingdom / TBC Corporation - Oil change
    United States

    I waited at front desk of tire kingdom location on lake Andrews dr 32940 for about 40 mins and then when the lady came out to speak with me she told me I couldn't be fit in today for an oil change. Definitely will no longer give any location my time again. Not the proper way to do business.

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