Time Warner / internet outages
I depend on my internet service for a small home based business. As we are all aware, every dollar adds up these days! The service has been off and on for the last 4 days. Sometimes for half an hour, sometimes for much longer. My customers are upset (not with me particularly), but with the situation. I get an email for an order and try to reply only to find the service down - again. My family depends on this extra source of income and I hate to possibly lose good customers.
I am thinking of going to Verizon Fios, however the thought of changing emails for the bank and many other places seem daunting. TW did give me a credit for 8 days, however FIOS is cheaper anyway. The customer service is usually horrendous - many times asking me to contact Apple as I have an iMac. The vast majority of problems are the fault of TW, not Apple. I'm thoroughly disgusted and WILL switch if necessary. My husband will just have to get used to a new channel lineup for the TV, lol.
I'm in Southern California - today TW blamed the *server* problems on the California fires which were quite awhile ago. Obviously just an excuse. Argh!
More Time Warner Complaints & Reviews
- Time Warner Cable Pay Express - online payment is a rip-off! 
- Time Warner Cable - picture loss, poor quality 
- Time Warner Cable - false promotion 
- Time Warner Cable - price lock guarantee and $100 cash back 
- Time Warner Cable - $100 gift cards 
- Time Warner Cable - installing internet
- Time Warner Cable - internet and live agents
- Time Warner Cable - spectrum netgear 
- Time Warner Cable - customer service-spectrum tv 
- Time Warner Cable - cable tv missing channels