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Time Warner Cable / billing of adult movies

Lancaster, CA, United States Review updated:
Contact information:
Phone: 888-892-2253

My 13 yr old son was able to click on demand and click on Adult movies and the exit several time with in min and I was billed for each one $180.00 worth and there was no secuirty or codes to stop him nor was I ever told you have to put a pin on your remote and account . What the hell so I have to pay for your mistake yes yours by not telling be when you installed and replaced boxes in my house.it was a teenage stupid mistake . and not 1 manager will call me back it's been 6 days . I have never order a movie and been a long time customer . purchase else where they treat people as if we're lying . and they hang up on you, when you simply explaining your problem

Jl
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Comments

  •   Aug 09, 2011

    Hahah!! I think it's time to have "The Talk" with your son.

    0 Votes
  • He
      Aug 09, 2011

    at 13 your son should know better...it is not their fault but yours

    -1 Votes
  • Go
      Aug 11, 2011

    Every one blame someone ... this site is meant to find solution and expose crooks... in this case yes the parenting is the last thing in American family's the schools, day care and the Kardashians? do that for you ...
    You should be persistent with TW this filthy rich can make one time exception on your case dont waist your time with the CSR talk directly to their SUP.
    They do that, remember it 's going to be one time only!

    Tell your son Internet Porns are free and very healthy for him, jerking off is better ...than HIV, or nocking some fat ### pregnant!

    -5 Votes
  • Lj
      Oct 02, 2011

    your ### mom and a complete ### they should have charged you 10000 for being stupid and blaming twcable

    0 Votes
  • Ca
      Aug 20, 2012

    Time Warner has been out three time in the last 45 days to fix the same problem...sound clicking, video and sound dropping in and out continuously. They've dropped a new line from the pole, put in an amplifier, went down the street and fixed something. Today was supposed to be here between 10AM-12 PM...no show. Called TW and was told he found no one home, left a note on the door. Amazing...we were home the entire time, no note and no phone call. Now here is supposd to show up sometime between 1:30 PM and 5:30 PM. Internet problems with speed and connectibility. Constantly rebooting modem and routher, slow speed. Telephone often does not work.

    0 Votes

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