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Time Warner Cable / internet

1 Van Nuys, CA, United States

My internet slows down tremendously for late payment but not disconnected. For 5 days I had little to no internet. However, Time Warner/Spectrum still charges me for internet even though it's not at the speed I paid for in my agreement. This practice is fraudulent. They have found a way to collect money from you without providing a service. I contacted customer service and was told by the representative that the mistakenly didn't remove the mechanism that slows down my internet even though I had already paid. I spoke to 2 departments who refused to provide any credit for this fraudulent practice because "they" have not seen any outages in my area and that I didn't call earlier. This is why I will never use Time Warner again. They are sneaky and unhelpful even when they are the ones to cause the issue. Sincerely, an unhappy and regrettable customer of Time Warner/Spectrum.

Oct 31, 2018

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