Tikona Digital Networks / Cheating on bill
I have taken tikona wi bro connection in april 2010.
I have taken unlimited plan 'f599' per month of total amount rs685 per month. Tikona service men told that i will receive full speed 512kbps. But. .
The speed was worst. I had logged many complaint on customer care site and on telephone frequently but i always get bad response. Customercare always said that they(Tikona) are going to improve with in couple of days.
From june mid week, the connection was disabled. While asked to tikona customercare officer he said that its undershifting. But after 15 days we asked for removal of their sevice(Disconnection) . But he told that " we are going to improve u can check on tikona site", we also asked tikona customer care that i havenot use service for 25 days, and if now i 'logged in' you would charge us for 1 day, so we would not log, but he assure that "tikona would never charge while repairing period as not giving proper service of full speed".
Due to customercare officers assurance, we loged in.
I was looking forward for speed 4 days i tried to get speed but all in vain. I cannot get their assured speed. Finally second time in july i gave complaint for disconnection. As their is no other procedure in tikona for disconnect other than telephonic customer care, this disconnection i had done on 18 july as well as on 24 july. (Tikona) they said on telephone to pay their bill of july for disconnection. So i had paid their july bill also on 5th august. Even then tikona did not disconnected connection and continue to bill for unlimited usage. The tikona customer care requested me to see that connection is working, by logging in on my id, so then i tried for connection speed by logging in but again same problem. And i again had telephonic talk for disconnection. Tikona assured that we had been disconnected and their wifro assembly will be taken back in couple of days. After some days again august bill given to us. Whereas in july i had already been said for disconnection and as stated above i had logged in tikona by their request for connection test
In september their technician came for taking out tikona wibro assembly. Even then tikona till now are charging us each month bill. With no usage for 4 month tikona still attaching each month increased bill, we didnot have even their assembly for 3 months.
And on 24 november a person mobile no [protected] named manasi called me "to give amount of rs600 for settlement then tikona will provide me letter of complete bill paid and disconnection succesful".
But still they are not done as per assurance, and not talking after certain time callingon same mobile. This is pure cheating. Pls they had to be punished. I want justice.
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