I was searching for tickets to Aladdin as my mom wanted to buy tickets and take her four grandchildren and I was rerouted to ticketsnow website.
Their site showed the seats on a chart and I selected five seats in the first row on the balcony at 119$ each, then it asked me to create an account and enter my credit card info. After that it said there was an additional charge of $4.95
I asked my mom if she still wanted the tickets with the additional amount and she said yes. There was another botton that said add $40 of some kind of insurance, when I said no to that option it immediately went to a page that said that my transaction was complete and my total was $718.95
I couldn't believe my eyes, there was a number to call and I did immediately and costumer service said they didn't have any information about my "order". I called my credit card immediately and they said we had to call the merchant, they connected me on a three way call and when I started explaining to them that I was charged $119 more than I was supposed to and there were no seats(later it turned out they sent me an email and my seats were not the once I selected on the first row). The costumer service re. Just hang up the phone even though I was explaining everything in a very calm way. I was thinking that an error like this would be fixed but the bank said they had to call them again. This time the rep. Said that the tickets were final sale and there was no refund of any kind. I can't believe this is permitted, they are horrible predators.
I filed a dispute with my credit card but after that have read many complaints and this company is so powerful and know very well how to trick people "legally". This is very sad and I wishes someone found put an end to these thieves. Not only I was charged an extra $119 in what they claim is service charge but the actual price on the tickets they emailed me is $62. I went back to the site and now they changed, it doesn't show the seats on a map.
I wrote to the manager and here is their reply. The letter is saying that they will deal directly with credit card company, not me. Meaning, if I contact them, they'll ignore me. Very nasty and unprofessional!They also claiming that I had time to review the order.
Dear Valued Customer,
Thank you for contacting us. Prior to purchasing, you are given the opportunity to review all costs associated with the order and you are able to review the details of your order, including the Section, row, & Service Fee prior to hitting the Submit Order button.
After selecting the tickets you requested, you would have viewed the Order Screen. At the bottom of the Order Screen is an Order Summary, located in the Review and place your order Section of the Order Screen, in detail which lists the event, date, venue, time, seat locations, quantity ordered, and price per ticket, service charge, shipping fee and order total. All fees associated with your purchase are shown in the Review and Place your Order Section.
Unfortunately, per our sales terms and conditions, there are no cancellations, refunds, or exchanges on any order once it has been submitted to us. This policy is in place because when you place your ticket order, we immediately begin to secure and acquire those tickets for you and are not able to recover our costs. I apologize for any inconvenience this has caused, however, you may post your tickets for resale to help recover some if not all costs associated with this order.
As a consumer it is your right to dispute this transaction. I am not showing that a dispute has been filed at this point only that you have contacted us with your bank on the line. Once we hear from your credit card company we will provide all the information requested along with the sales terms and conditions you stated you read and agreed to prior to submitting this order. If you have any further questions or concerns in regards to this matter please contact your credit card company. Due to the pending dispute to be filied through your credit card company all contact from this email forward will have to be through them. Any further emails received will be noted in your account with no further response unless specifically from your credit card company. Thank you.