TICKETSNOW: I purchased BCS championship tickets from ticketsnow at approx 9-930pm on 12/7/08; as soon as OU won and was heading to the BCS championship. On 12/10/08 we received an invoice stating our tickets will be shipped approx 1/6/09. I immediately called and voiced a concern that if this date had been made aware to me prior to my purchase, i would have went with one of the sellers who stated their tickets were in hand and ready to be shipped. at no time was i ware that the vendors ticketsnow allowes to post their tickets for sale may not even have their tickets in hand and ready for sale. the ticketsnow agent called the vendor. the vendor assured the rep that they would have their tickets in hand and ready for shipping in the next two weeks and if they came in earlier they would ship immediately.
so i waited. two weeks went by, didnt hear anything. called ticketsnow again, who in turned called the vendor... the vendor told the rep that i would recv the tickets in the middle of the following week. i asked the rep to call back the vendor again for either the vendor still didnt have their tickets yet or they did not follow throgh and ship immediately as we were told. i'd be darn, they didnt have the tickets yet. at the end of this call, the vendor guarenteed that they would ship my tickets 1/2/09. between the rep and i we figured that since ups/fed ex was closed on 1/1 that they would have to have the tickets in hand by 12/31. i called 12/31.. no tickets in hand still AND they denied speaking with ticketsnow stating i would have my tickets shipped on 1/2/09.
so as i contine with this back and forth issue, here it is 4 business days before the game and the vendor still doesnt have the tickets. so we are expected to board an airplane for florida with no tickets in hand. i told ticketsnow that they charged my cc for the tickets and was only suppose to have been done when they SECURED my tickets. since the vendor still doesnt have the tickets, how did they secure them. i have requested several times for ticketsnow to hook me up with a vendor who has their tickets in hand... however they will not. at this point the only one who has met their obligation is me.. we pd for non-existing tickets. I have attempted to call the corporate number. however when you call the 815# it goes right back to the call centers. How do you like that one!! Ticketsnow reps must have a list of things to say to their customers who have been in my situation, for when i went on line to see if there were any consumer complaints about ticketsnow the verbiage which has been fed to me has been fed to other customers.
This whole thing could have been avoided if ticketsnow would mandate a note to be placed on expected shipping date.. for once again if i knew this vendor was not expected to ship until 1/6/09 i would have went with someone else... i have a feeling i will be praying for my tickets to show up. i will let you know what happens next...