The Salvation Army USA / bad customer service

United States Review updated:

I am homeless with three children. The Access Point 4 Housing referred me to the 1110 S Puget Sound Ave, Tacoma, WA 98405 branch at 1pm. I called and assumed that I had the wrong number because all I received was "Hello". I asked if I contacted the Salvation Army and he said yes. He was an older sounding gentleman.

Somehow the phone was malfunctioning on my end. He said "Hello" a few more times. I also did in a frantic state, trying my best to avoid a disconnection. Then the man sarcastically said, "Well... I guess you don't need any help". Of course I did! Otherwise I would not have called back five times. Each time I called, he hung up on me, eventually leaving me devastated.

It is now after 8pm, my children and I are still outdoors and I'm sure the employee who mocked my time of need is relaxing somewhere. I am ashamed that my living situation has come to this. That phone call made my day even worse. I thought the Salvation Army stood for Christianity. Even a gentle refusal of services would have felt better than the rejection I received today.

Jan 30, 2017
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  • Wi
      31st of Jan, 2017

    How can you afford internet? Honestly, it does not occur to you that this man probably thinks you were prank calling him? I am sorry you are homeless with three children. Do you not have family that can help you?

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