[Resolved] The Jewelry Exchange / Defective ring

Redwood City, CA, United States

Purchased a wedding set in a halo setting on 12-6-14. One of the surrounding smaller diamonds fell out on 12-29-14. They replaced it since it was under warranty. Center 1.32 carat diamond fell out on 3-14-15. After threatening to involve a lawyer they replaced that as well with a smaller 1.0 carat diamond. 3rd smaller diamond fell out 7-27-15. At this point, I consider this ring defective merchandise and want a full refund. The company has a strict no return or refund policy. I can understand why. The person that I dealt with at the corporate level, George Risberg was beyond rude and very condescending. I have read countless reviews of the same thing happening to other customers. The Jewelry Exchange has a habit of diamonds falling out. Attached is a picture of the missing center stone. Two of the surrounding ones have fallen out as well.

The Jewelry Exchange

  • Resolution statement

    I worked with the corporate office and a satisfactory resolution was made.

Jul 28, 2015

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