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The Goodyear Tire & Rubber Company / service/claim

1 Clark, CO, United States

I submitted a claim regarding my 2010 Honda Odyssey. I came to the location in Clark NJ because my van shut off right there they told me it's the battery had it replaced I pulled off it shut off again fast forward 5 months my vehicles catches on fire had it sent to a Collison site my insurance adjuster recommend repairs were done there were numerous things wrong with my van the bracket was broke glued back together it required 2 bolts they put only 1 the wires were connected incorrectly I spoke with the general manager at the Clark location who told me I needed to send in the receipt to receive reimbursement for my deductible which was 750 and 125 for towing which I did ! Then I speak to George from the claims department who says to me ! How do we know the parts were in the van !! During the time my van was at the Collison center they spoke with good year at any time they could've went to see the vehicle but didn't and George is telling me that's the procedure which who would I know that ! I did what they said and noe they are saying they aren't reimbursement! This is insane I will never come to a good year ever again I have contacted the executive dept and Rich Kramer and I'm waiting for a call back

Feb 8, 2018

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