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The Dump / poor customer service

My wife and I have had a claim for the past 3 months on a mattress set that we purchased from the Dump. Just a few days after our purchase the mattress formed a dip that has been increasingly getting deeper and deeper. We jump through all the hoops that the Dump requested (taking pictures, filling out forms, calling customer service, etc.) and we still have yet to get any help on this issue. We paid $1, 300 for a useless mattress and foundation and the Dump is not helping, in fact today the Dump suggested that we the customer call the manufacture, how is that for poor customer service.

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