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Bradford Exchange sold a ring for $348. That is cheap and not even the quality of others I have purchased there for $99. I have purchased many items from them and even to keep my repeat business they are not willing to make an exchange or adjustment on this inferior merchandise I spoke to there customer service dept on 5/22/10 regarding the poor quality of this merchandise and since I was outside the 120 day return policy, I was refused. Then explaining that the ring was purchased for a wedding and just recently worn, that they should honor the exchange. The associate asked a supervisor
and I was still refused an exchange. I have spent over $1000. On jewelry With this company and will not purchase from them nor recommend them to anyone else due to their customer service and strict and unfair exchange/return policy.
Do you have just one person answwering the calls? I've been in the que for 7 hours and no call back.
I have telephoned
and spoken to by a very rude unhelpful woman who put the phone down on me.
My bank account is being charged for something I have not received or ordered £43.94.
Please resolve immediately
Thank you M.Jones
Back on May 25 2023 I ordered a personalized music box for my granddaughter for her birthday. It stated the date I would receive it was June 9- June 23 2023. I have not received any status updates on this order. I have called several times and email several times only to get a scriptable answer. The have no information no idea when it will come.
They have been sending me pkgs. of single 2 dollar bills,and charging me 51.80 each. I want them to cease and desist,because I can't afford them as I live on a fixed budget. I had no idea that I would have to keep buying them.This has been going on for over 4 months.
I wanted to see the special 2 dollar bill,I didn't know that I would have to pay 51.80 each for all of them.I would like to cancel this order because I can't afford them on the fixed budget that I'm on.I didn't know you guys would keep sending them,please stop.
I have sat on the phone for 3 mornings in a row for over 20 minutes trying to cancel my order and no answer, it is disgusting and frustrating when no one answers the calls. 14/12/2022 I have also sent an e- mail to be told it will take 5 days to answer an e-mail?
item shown on my bank statement i did not order or do not want to order any other item from your company my bank has been informed i have received two coins and no further items required
I was seriously interested in ordering three "Words of
Wisdom" plaques. When I put in the name of my grandson and then click on the box to display it...The screen went into a never ever returning condition. If your Information Technology is that bad, I don't want any of your products and I shall never recommend your products to anybody every...
I been charged extra fees for something I didn't sign up for, Bradford states it's not their problem the problem belongs to Bradford rewards program. Just keep getting a run around...
I ordered a Qeens 70 platinum coin from the Sun News Paper
They keep sending more coins that don't want or ordered.
I cannot speak to anybody as I am in the UK
I wish I never ordered the Qeen coin it's a nightmare.
Three years back I purchased a Morgan dollar in a wooden box for something like $270. A year later I had it appraised. The Morgan dollar was worth $30. So I was conned lied to and ripped off. Never ever buy anything from Bradford Exchange.
I receive so many magazines in my mail box and I just throw them away so I suggest that you please stop sending me magazines through the mail, it's too many and if I want to order anything else it would be through the online site, thanks for your understanding.
Customer Number: [protected]
Agreed on a purchase told I was paying a deposit but the rep took all of payment causing me not being able to buy food as there's no money left in my account
i was told i owed 69.94 i sent payment on 8/22/17 then after awhile they came back and said i owed another 69.94 i want them to show profe if i owe it i have no problem paying