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The Book Depository / book ordering receipts

1 Geelong, Victoria, Australia Review updated:

Our school desperately needs acknowledgements of orders made using the school VISA card. We need the receipt to simply show the bill and that it was paid using VISA XXX. We get our credit card statements and match them up -the packing slips spoken about below do not have this info - only item name and price no indication that the item was paid for using VISA...is there a receipt we should be seeing in our Account history - some sort of ackowledgement of order? We haven't received any - only a history of past orders - a listing of the books in each order no acknowledgement that the item was paid for using the School VISA card.

If this cannot be resolved the library will no longer order from Book Depository as we need receipts for our VISA statements.

This is some of the correspondence received:

Candice (Book Depository)
Mar 8, 11:50 GMT
Hi Ingrid,

Each order will come complete with a packing slip; this also doubles as a receipt. We are unable to provide tax invoices or substitute or add to the details provided on receipts. We are registered for business to consumer sales, and not business to business transactions. The document supplied contains our name, address, VAT details, and a breakdown of the items purchased. These are the details required for a business to consumer distance sale.

Sorry we could not be of any further help in this matter.
Kind Regards,
Candice,
Customer Advisor

In
Mar 28, 2018
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Comments

  • Da
      24th of Sep, 2018
    +2 Votes

    It's pretty staggering that this basic functionality is missing. The year is 2018. I manage a company of software developers and we all go through a lot of books - and I won't be getting them from the Book Depository if I can't even get invoices for my company credit card. I guess they don't want any corporate customers.

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