Textbooks.com reviews & complaints 41
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Fraudulent Practices
I ordered a college textbook from Textbooks.com back in September (for fall quarter). I got a used book, trying to save money. The reason I bought from them is they guarantee buying back your book at the price you bought it from them, plus 10%. What a great deal, right?
Well, I got my book. It was used and served its purpose. The book did have a little bit of water damage; but since Textbooks.com sent it to me, I figured they’re aware of it and it’s fine (the book is completely readable and that is what books are for: reading).
OK, so at the end of the quarter, I am sending the book back to them (they even send reminder e-mails telling you “they owe you money for the book” etc. I think that was a good feature. Anyways, I followed all of their instructions and a few days later, I get an e-mail saying that the book I sent them is damaged and cannot be bought. I was given an option to either pay them $12.50 in shipping to get the book back, or they simply throw it away.
Ok, so I e-mailed them back (this was on December 22, 2008) explaining that the book is in exactly the same condition as I received it from them. The representative responded, saying that I should have called them in September if the book was damaged and since I didn’t, it’s too late.
Well, here is the problem. I am buying a USED BOOK. Used books aren’t new. A little water damage, in my opinion, does not pose a problem in being able to use the book. Since Textbooks.com state that they inspect every used book by hand (as mentioned on their website), why would I be the one doubting them? They never mentioned that if a used book they sell me is water damaged, I should return it. Plus, they guarantee buying the book back, so of course, I wasn’t concerned or even had a reason to be concerned!
I am upset. I tried to resolve this issue directly with them via e-mail and I am being very reasonable. Textbooks.com should follow their claims and buy this book back. It is in exactly the same condition as they sold it to me. I am going to contact the Better Business Bureau, as I don’t think it is fair at all. I don’t recommend this company to anyone, as they obviously don’t hold themselves responsible for the condition of the books they sell (seeing that they weren’t aware of the condition of the book they sold me). Buyers: there are many other used textbook websites that don’t offer empty promises.
I purchased my Anthropology book for $74.50 from Textbooks.com. Now, they’re throwing my book away.
The complaint has been investigated and resolved to the customer’s satisfaction.
Textbooks.com Customer Reviews Overview
One of the most notable positive points of Textbooks.com is its extensive selection of textbooks. Customers can find textbooks for a variety of subjects and levels, from high school to college and beyond. The website also offers a range of formats, including e-books and rentals, making it easy for students to find the right textbook for their needs.
Another positive point of Textbooks.com is its competitive pricing. Customers can save up to 90% off the list price of textbooks, making it an affordable option for students on a budget. The website also offers free shipping on orders over $25, further adding to its value.
Customers have also praised Textbooks.com for its easy-to-use website and excellent customer service. The website is user-friendly and easy to navigate, with helpful search and filtering tools to help customers find the textbooks they need. Customer service is also responsive and helpful, with a dedicated support team available to answer any questions or concerns.
Overall, Textbooks.com is a highly recommended online retailer of textbooks, offering a wide selection, competitive pricing, and excellent customer service. Whether you're a student looking for affordable textbooks or a teacher looking to stock up on classroom materials, Textbooks.com is a great choice.
Frequently asked questions (FAQ) about Textbooks.com
Yes, Textbooks.com is a legitimate online retailer that specializes in selling textbooks for students.
No, Textbooks.com is not a scam. The company is a legitimate retailer that has been in business since 2002.
Yes, you can trust Textbooks.com. The company has a good reputation and has received positive reviews from customers.
Textbooks.com allows customers to shop for and purchase textbooks online. The company also offers a rental program for some textbooks.
Textbooks.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.
No, there are no hidden fees when purchasing from Textbooks.com. The company is upfront about its pricing and shipping costs.
Textbooks.com guarantees the authenticity of all products sold on its site. The company also provides a return policy for defective or incorrect items.
Like any company, Textbooks.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
Textbooks.com is an independent retailer and is not affiliated with any other companies.
You can determine if Textbooks.com is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other textbook retailers.
Yes, Textbooks.com offers competitive prices on textbooks by sourcing its inventory from multiple suppliers.
Textbooks.com offers various shipping options, including standard shipping and expedited shipping. Customers should review the company's shipping policies carefully before placing an order.
Yes, Textbooks.com offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.
Textbooks.com has a return policy that allows customers to return textbooks within a certain timeframe for a refund or exchange.
Textbooks.com offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.
Yes, Textbooks.com has a loyalty program called TEx Rewards. Members of the program can earn points for purchases and other activities, which can be redeemed for rewards.
Yes, Textbooks.com provides order tracking information for customers to track their shipments.
No, Textbooks.com also sells used textbooks, and the company's rental program offers additional savings for students.
Textbooks.com provides customer support through a toll-free phone number, email, and live chat.
No, Textbooks.com does not have physical retail stores. The company operates entirely online.
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I'm having this exact same problem, how are they still in business!
I agree - buyer beware. I purchased several textbooks from their "marketplace". A day or two later, I received a confirmation message from both sellers that they had received the order and the book would be shipping shortly. A WEEK later, one was canceled (they couldn't locate the book they listed for sale), and I can't get any word from the other seller letting me know if they too are going to cancel the order, or whether or not the book was shipped. I know this isn't textbooks.com fault directly, but they are the one charging my credit card so they should hold these marketplace sellers to a higher accountability than they currently are. If you don't have the book for sale, DON'T LIST IT.
Buyer Beware. Textbooks.com is just a subsidiary of MBS Textbook Exchange, Inc. located in Columbia, MO. I am a former employee and can attest to the fact the "grading" guidelines are not consistent. One drop of water and they will deem it as water damaged. MBS is a textbook wholesaler and it is their goal to receive as many books as possible at the lowest cost possible to sell at huge mark ups to college and university bookstores.
Do they really throw them away or just resell...again! I have the same experience, bought a new book, returned it in exactly the same condition. They kept bugging me about buying it back. So, I sent the book back, they sent confirmation that they received it and payment was on the way. Low and behold, I received a subsequent email stating there was "water damage" and therefore, did not qualify for the buy back and told me they would discard the book, unless I wanted to pay for postage to have it sent back. They also said they could not guarantee they would send me back the same book...what? At any rate, it's been months since I gave them my credit card information to pay for the "ship back". Today, months later, still no book...I contacted them only to be told that they had no record of the transaction! These people are unbelievable and I will do everything in my power to spread word of their poor business practices...and I know alot of people!
Hello: I am a customer service agent from Textbooks.com and I am responding to the above complaint.
We do hand inspect every book we sell, however, we do not know what happens to the book during transit to the student nor do we know how the book is treated in the 6 months that it is in the students possession. That's why we have a 30 day, "no questions asked" policy, if the student believes the book is "too used" or has any sort of damages, we will provide a replacement copy.
On our site, we list "What's a used book" and we do state that water damage is a condition that is unacceptable for resell.
We do anything possible to keep the costs of textbooks down - buying damaged books would certainly play against that.
Buying online has many advantages, buying from us or anyone else, please inspect your books upon arrive (make sure that they are not international editions if you are buying from other online vendors) so that there are no surpises once buyback comes around.
Butterfly12 - please give me a call to discuss this further - [protected]
Best,
John
Customer Service