Menu
Textbooks.com
Textbooks.com Customer Service Phone, Email, Contacts

Textbooks.com
reviews & complaints

www.textbooks.com
www.textbooks.com

Learn how the rating is calculated

2.0 41 Reviews

Textbooks.com Complaints Summary

9 Resolved
22 Unresolved
Our verdict: When using services from Textbooks.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Textbooks.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Textbooks.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Textbooks.com reviews & complaints 41

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
8 reviews
Sort by:

Newest Textbooks.com reviews & complaints

ComplaintsBoard
B
4:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Textbooks.com Fraudulent Practices

I ordered a college textbook from Textbooks.com back in September (for fall quarter). I got a used book, trying to save money. The reason I bought from them is they guarantee buying back your book at the price you bought it from them, plus 10%. What a great deal, right?
Well, I got my book. It was used and served its purpose. The book did have a little bit of water damage; but since Textbooks.com sent it to me, I figured they’re aware of it and it’s fine (the book is completely readable and that is what books are for: reading).
OK, so at the end of the quarter, I am sending the book back to them (they even send reminder e-mails telling you “they owe you money for the book” etc. I think that was a good feature. Anyways, I followed all of their instructions and a few days later, I get an e-mail saying that the book I sent them is damaged and cannot be bought. I was given an option to either pay them $12.50 in shipping to get the book back, or they simply throw it away.
Ok, so I e-mailed them back (this was on December 22, 2008) explaining that the book is in exactly the same condition as I received it from them. The representative responded, saying that I should have called them in September if the book was damaged and since I didn’t, it’s too late.
Well, here is the problem. I am buying a USED BOOK. Used books aren’t new. A little water damage, in my opinion, does not pose a problem in being able to use the book. Since Textbooks.com state that they inspect every used book by hand (as mentioned on their website), why would I be the one doubting them? They never mentioned that if a used book they sell me is water damaged, I should return it. Plus, they guarantee buying the book back, so of course, I wasn’t concerned or even had a reason to be concerned!
I am upset. I tried to resolve this issue directly with them via e-mail and I am being very reasonable. Textbooks.com should follow their claims and buy this book back. It is in exactly the same condition as they sold it to me. I am going to contact the Better Business Bureau, as I don’t think it is fair at all. I don’t recommend this company to anyone, as they obviously don’t hold themselves responsible for the condition of the books they sell (seeing that they weren’t aware of the condition of the book they sold me). Buyers: there are many other used textbook websites that don’t offer empty promises.
I purchased my Anthropology book for $74.50 from Textbooks.com. Now, they’re throwing my book away.

Read full review of Textbooks.com and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
P
P
patty gggggg
, US
Jan 05, 2014 8:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm having this exact same problem, how are they still in business!

J
J
jackrosenboom
orlando, US
Dec 11, 2010 9:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree - buyer beware. I purchased several textbooks from their "marketplace". A day or two later, I received a confirmation message from both sellers that they had received the order and the book would be shipping shortly. A WEEK later, one was canceled (they couldn't locate the book they listed for sale), and I can't get any word from the other seller letting me know if they too are going to cancel the order, or whether or not the book was shipped. I know this isn't textbooks.com fault directly, but they are the one charging my credit card so they should hold these marketplace sellers to a higher accountability than they currently are. If you don't have the book for sale, DON'T LIST IT.

F
F
formeremployee2
Anchorage, US
Nov 12, 2010 7:32 pm EST

Buyer Beware. Textbooks.com is just a subsidiary of MBS Textbook Exchange, Inc. located in Columbia, MO. I am a former employee and can attest to the fact the "grading" guidelines are not consistent. One drop of water and they will deem it as water damaged. MBS is a textbook wholesaler and it is their goal to receive as many books as possible at the lowest cost possible to sell at huge mark ups to college and university bookstores.

W
W
W. Milam
Riverside, US
May 04, 2010 7:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Do they really throw them away or just resell...again! I have the same experience, bought a new book, returned it in exactly the same condition. They kept bugging me about buying it back. So, I sent the book back, they sent confirmation that they received it and payment was on the way. Low and behold, I received a subsequent email stating there was "water damage" and therefore, did not qualify for the buy back and told me they would discard the book, unless I wanted to pay for postage to have it sent back. They also said they could not guarantee they would send me back the same book...what? At any rate, it's been months since I gave them my credit card information to pay for the "ship back". Today, months later, still no book...I contacted them only to be told that they had no record of the transaction! These people are unbelievable and I will do everything in my power to spread word of their poor business practices...and I know alot of people!

T
T
Textbooks.com
Columbia, US
Dec 26, 2008 5:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello: I am a customer service agent from Textbooks.com and I am responding to the above complaint.

We do hand inspect every book we sell, however, we do not know what happens to the book during transit to the student nor do we know how the book is treated in the 6 months that it is in the students possession. That's why we have a 30 day, "no questions asked" policy, if the student believes the book is "too used" or has any sort of damages, we will provide a replacement copy.

On our site, we list "What's a used book" and we do state that water damage is a condition that is unacceptable for resell.

We do anything possible to keep the costs of textbooks down - buying damaged books would certainly play against that.

Buying online has many advantages, buying from us or anyone else, please inspect your books upon arrive (make sure that they are not international editions if you are buying from other online vendors) so that there are no surpises once buyback comes around.

Butterfly12 - please give me a call to discuss this further - [protected]

Best,

John
Customer Service

Textbooks.com Customer Reviews Overview

Textbooks.com is a leading online retailer of textbooks, offering a wide range of new and used textbooks at affordable prices. The website has received numerous positive reviews from satisfied customers who appreciate the convenience and affordability of shopping for textbooks online.

One of the most notable positive points of Textbooks.com is its extensive selection of textbooks. Customers can find textbooks for a variety of subjects and levels, from high school to college and beyond. The website also offers a range of formats, including e-books and rentals, making it easy for students to find the right textbook for their needs.

Another positive point of Textbooks.com is its competitive pricing. Customers can save up to 90% off the list price of textbooks, making it an affordable option for students on a budget. The website also offers free shipping on orders over $25, further adding to its value.

Customers have also praised Textbooks.com for its easy-to-use website and excellent customer service. The website is user-friendly and easy to navigate, with helpful search and filtering tools to help customers find the textbooks they need. Customer service is also responsive and helpful, with a dedicated support team available to answer any questions or concerns.

Overall, Textbooks.com is a highly recommended online retailer of textbooks, offering a wide selection, competitive pricing, and excellent customer service. Whether you're a student looking for affordable textbooks or a teacher looking to stock up on classroom materials, Textbooks.com is a great choice.

Frequently asked questions (FAQ) about Textbooks.com

Expand Collapse all
Is Textbooks.com a legitimate online retailer?

Yes, Textbooks.com is a legitimate online retailer that specializes in selling textbooks for students.

Is Textbooks.com a scam?

No, Textbooks.com is not a scam. The company is a legitimate retailer that has been in business since 2002.

Can I trust Textbooks.com?

Yes, you can trust Textbooks.com. The company has a good reputation and has received positive reviews from customers.

How does Textbooks.com work?

Textbooks.com allows customers to shop for and purchase textbooks online. The company also offers a rental program for some textbooks.

Does Textbooks.com have good customer service?

Textbooks.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when purchasing from Textbooks.com?

No, there are no hidden fees when purchasing from Textbooks.com. The company is upfront about its pricing and shipping costs.

How can I be sure that my Textbooks.com purchase is legitimate?

Textbooks.com guarantees the authenticity of all products sold on its site. The company also provides a return policy for defective or incorrect items.

Are there any complaints about Textbooks.com?

Like any company, Textbooks.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Textbooks.com affiliated with any other companies?

Textbooks.com is an independent retailer and is not affiliated with any other companies.

How do I know if Textbooks.com is the right retailer for me?

You can determine if Textbooks.com is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other textbook retailers.

Does Textbooks.com offer competitive prices on textbooks?

Yes, Textbooks.com offers competitive prices on textbooks by sourcing its inventory from multiple suppliers.

How does Textbooks.com handle shipping?

Textbooks.com offers various shipping options, including standard shipping and expedited shipping. Customers should review the company's shipping policies carefully before placing an order.

Does Textbooks.com offer international shipping?

Yes, Textbooks.com offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.

Can I return a textbook purchased from Textbooks.com?

Textbooks.com has a return policy that allows customers to return textbooks within a certain timeframe for a refund or exchange.

Does Textbooks.com offer any discounts or promotions?

Textbooks.com offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

Does Textbooks.com have a loyalty program?

Yes, Textbooks.com has a loyalty program called TEx Rewards. Members of the program can earn points for purchases and other activities, which can be redeemed for rewards.

Can I track my Textbooks.com order?

Yes, Textbooks.com provides order tracking information for customers to track their shipments.

Does Textbooks.com sell only new textbooks?

No, Textbooks.com also sells used textbooks, and the company's rental program offers additional savings for students.

How do I contact Textbooks.com's customer support team?

Textbooks.com provides customer support through a toll-free phone number, email, and live chat.

Does Textbooks.com have physical retail stores?

No, Textbooks.com does not have physical retail stores. The company operates entirely online.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Textbooks.com customer service

Website

www.textbooks.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Textbooks.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Textbooks.com Customer Service. Initial Textbooks.com complaints should be directed to their team directly. You can find contact details for Textbooks.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Textbooks.com. Discuss the issues you have had with Textbooks.com and work with their customer service team to find a resolution.