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Telecheck

Posted:    

Denied

Complaint Rating:  100 % with 3 votes
100% 3
5
Contact information:
Louisiana
United States
I was at the grocery store in my home town and my check was denied. When I called the company, all they could tell me was that my check was linked to another account. She couldn't explain why. She wanted me to fax or mail all kinds of personal information such as drivers license numbers and social security numbers. I talked to my bank and they recommended that I didn't send any personal information. There was no reason my check should have been denied. I waited a couple of weeks and called back, hoping it was a mistake. Again, I was told that my account was linked to another account but she couldn't explain what that meant. I was very aggravated because she kept telling me the same thing over and over again. I asked to talk to a supervisor and she would start repeating the same information that meant nothing over again. I finally just kept on demanding to talk to a supervisor and amazingly after about ten minutes I got one. After going through all my information over again with her, she told me the reason my check was denied was because I had wrote a check to an individual and when they presented it to cash it, they were asked for identification. Turns out the person I wrote the check to has negative information on their account and until they clear it up, I cannot write a check! That is crazy! I don't understand why any business would use a service that is not even accredited by the better business bureau. After reading some of the complaints on here, this company is bogus and has no business doing what they're doing.
Complaint comments Comments (1) Complaint country United States Complaint category Food

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N  1st of Aug, 2015 by    0 Votes
Went to Sam's Club mid July. Tried to pay with check. Was declined?? Child at counter says, ' Maybe there is no money in the account.' It is a BUSINESS check dufus!
Went to WalMart end of July, check was declined 4 times. I called Telecheck & was told there is NO PROBLEM MA"AM...but the check was declined anyway.
This is bull & I am very unhappy.

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TeleCheck Logo TeleCheck
Customer Care Service
14141 Southwest Freeway Suite #300
Sugar Land
Texas
United States - 77478
+1 800 366 XXXX
+1 402 916 XXXX
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