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2.8 98 Reviews

TeleCheck Services Complaints Summary

43 Resolved
55 Unresolved
Our verdict: Dealing with TeleCheck Services, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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TeleCheck Services reviews & complaints 98

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2:39 pm EST

TeleCheck Services check processing

I am a professional woman and have been writting checks for many years and I have never come across the problems that I am having with this company. I go to the store and put my grocerys on the counter and after everything is up on counter and i hand my check to the cashier, she says that she is sorry but my check is not going thru, and gives me the number to call. I call the number and i have a gentelman tell me that the check is suspicious and that i have to wait 7 days and i can try again and that there are no garentees that the check will go thru.. I have to wait 7 days to get my grocerys, that is abousolutly absurd. how do you tell your family to wait 7 days for food?

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11:13 am EST

TeleCheck Services declined checks!!!

All my adult life we have had the same checking account (30+ yrs). I am a regular Walmart customer spending usually 250 to 300 dollars every other week and usually, spur of the moment trips in between! Until last month I had NEVER experienced a problem writing my check. Since then I have been declined 4 different times! I have called telecheck each time usually crying because of embarrassment! They tell me it is because of lots of activity on the account! The FUNDS have always been there! If I could file a grievance against telecheck I would! I am seriously contemplating seeing an attorney! RIDICULOUS! I could totally understand if the funds weren't there or a history on the account! But not when the account has sufficient funds for the transaction.

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1:09 pm EDT
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TeleCheck Services declined checks

yes other day on the 07/18/19 i was at meijers inc here in mt pleasant mi, i used a check for a payment it was accepted, i've also written a check at walgreens inc as well, other day i went to walgreens in the afternoon and used a check for a payment and it was accepted, but second time i went to the store i used a second payment it was declined because i was spending more then it shows in the system, then they told me that check number wasnt in the order i told them that ive written checks couple time already of course its not in a order, then i try to give check again at meijers inc same day it was declined for a same reason, then the specialist was trying to get more information from my bank like account balance ect, they also told me that they have verify my account balance and information, its like why did they declined my check if they where accepted last come time, didnt got a real answer

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1:58 pm EDT

TeleCheck Services declining checks

My check was declined at walmart due to insufficient history. I haven't written a check at walmart for a long time, so telecheck declined it. Then I tried to call the phone number. 1st time got a person that I could not understand and asked to speak with someone who spoke better English. I got transferred back into the phone pool. Went through the menus again and got disconeccted. Did this 1 more time, got disconnected again! By this time I was too tired to enter the bank routing numbe, account number, check number, dollar amount & zip code etc, for the 3rd time! Ended up leaving walmart, going to the bank, getting cash & going back to Walmart to pay for my groceries! The "sorry for any inconvenience this has caused" on the phone message, doesn't make up the incompetance of telecheck! My bank account had money in it and I have good credit!

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bobrobin
, US
Jul 18, 2019 10:44 pm EDT

Check your arrogance at the door BigDick.
No company should have the right to arbitrarily deny service based on non issues. This company and its employees are incompetent and it doesn't take rocket science to figure that out.

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10:09 am EST

TeleCheck Services check denial for frivolous reason

My check was denied at Walmart by Telecheck. Mind you, I've written checks to Walmart regularly for years; but out of the blue, my check was denied.

Therefore I denied Walmart my business, and left my purchase sitting in bags on the counter and walked away. I called Telecheck and their reason for denial was that I hadn't written a check since the end of November, less than a month ago. For that alone, my check was refused.

Telecheck Rep stated they have no access to information regarding checking accounts; so I asked what right they had to reject service given they have no viable information for making arbitrary decisions regarding a person's banking transactions. They stated that they have certain strict perimeters given by the store that must be followed. That's interesting because I also called the manager at Walmart and he had never even heard of that as a reason for denial. I'm no expert but appears Telecheck may create frivolous reasons to reject checks to make themselves appear valuable to their client. Or alternatively, they may just be incompetent.

I was informed by the rep that I should be able to write a check to Walmart today; however, I will not be doing business with Walmart for a very long time. Being unnecessarily humiliated in front of other customers is unacceptable.

I will also be speaking today with the State Attorney General, because Telecheck should not be allowed to arbitrarily deny service based on ridiculous perimeters that aren't even sanctioned by the business they represent.

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Ksjeremiah
, US
Jan 18, 2019 10:05 pm EST
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I had a very similar experience with this telecheck company at my Walmart. I’ve done business at this Walmart with the same checking account for around 25 years with no issues. Twice in a row I’ve been declined for no reason. When I call telecheck they won’t even talk to me only ask personal questions and refuse to tell my why they need this personal info or what they plan to use the info for. I would greatly be interested in knowing what info you get from your state attorney general as I may also be filing a law suit against this company for discriminating against me declining me from doing business with these merchants and not even giving me a reason why.

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12:32 pm EDT
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TeleCheck Services denial of check cashing privileges

First check denied in Feburary.
Sav a lot in Gladwin, MI.
Second check denied at Walmart in Houghton Lake MI
- Called telecheck and provided. name, address, phone number, driver s licence number. Was assured that my record was now in there system because I only wrote one or to checks a month!
Third and fourth checks denied in March at Rite Aide drugstore for medicine.
Called Telecheck and was reassued that it was 'ok now'... So went back to Rite Aide was rejected again..
Fifth check rejected in April at Family Dollar in Gladwin... last nite no food for my cat and dog or milk etc for me...
Can anybody figure this company out... I am sure 57.17 would not have put them in a debtors jail!
A call to Telecheck promptly informed me that I was the sourge of the earth... So now I am trying to identify the locations of Telecheck service in Gladwin area. And I will spend my money elsewhere...

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12:45 am EDT

TeleCheck Services denied check at walmart 5 times.

I am letting you know that I have contacted my Lawyer and He told me that Telecheck has no right knowing what is in my Checking Account so I have let them know they need to fix everything with me. I have no check on file with Telecheck and you have no reason to hold anything against me. Telecheck is a piece of [censor]. Date of incident 3/23/18 Walmart. You all don't need to know anything about my checking account other then stop harassing me about my checking account and take me out of your system. If you don't have a bad check on me then let me write checks in Walmart. I'm sick of this company and have filed a lawsuit against you all. fix it or be sued. Thank you and it's hard to not use abusive language when it comes to this company Telecheck. Fix this issue or be sued.

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David R Corley
Theodore, US
Apr 12, 2023 3:11 pm EDT

Every time I try to write a check at Wal Mart it’s declined can you tell me why?

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Author of the review
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Roxy “Roxy”
, US
Apr 12, 2023 11:42 pm EDT

The first thing to do is check and see if you have a check on file with any other company Because if you have a check that bounced like at Krogers, Food Lion, Kmart, etc they're all on one system. So check that out first.

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Ksjeremiah
, US
Jan 18, 2019 10:08 pm EST
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Would like to know if you ever sued this company and or how things ended. I to am considering talking to my attorney about this corrupt company.

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Roxy “Roxy”
, US
Apr 12, 2023 11:45 pm EDT
Replying to comment of Ksjeremiah

Didn't have to telecheck fixed it on their end. Their company does have a lot of problems though and is very hateful toward people on the phone.

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1:03 am EST

TeleCheck Services denied check reason code 4 — and they will not correct the issue

This company has denied my checks at Walmart on 2 different occasions. I sent in the information they required to correct the issue and then they just re-installed the alert again. They claim I have a bank account through a bank I have never banked at in my life. They say that bank account with a bank I never heard of has someone writing checks with my drivers license and not my name or address. I have gotten the run around getting the issue adjusted and will now be contacting a attorney. This is a ridiculous company that does not have the where-with-all to varify things before the deny people, nor will they give the denied person enough information to rectify the ongoing problems.

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10:04 am EDT

TeleCheck Services check denied at merchant

TeleCheck denied my check at a merchant and their reasoning was I did not have enough check writing history. These people need to get their head out of their butts. I have used my same checking account for over 20 years, writing well over 10, 000 checks, never bounced one, and have several thousand dollars in the account at all times. I am inclined now to not use a merchant that relies on this scam of a company.

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Debi Thielen Huffman
, US
Nov 07, 2020 5:43 pm EST

That's the same reason they're giving us.

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6:38 pm EST

TeleCheck Services Denied check... Fourth time

This is the 4th time Wal-Mart denied my check due to Telecheck screw up. This time, they said there was a problem with a different account, not the one I was writing a check on, not even the same bank. However, the bank account they said there was a problem with, is the same one they screwed up the first 3 times. They keep attaching that account with someone else's drivers license number. Trick part is, Wal-Mart didn't ask for my license number at the time. This also means I can't write a check at the local gas stations either.The lady on the phone, who I finally got thru to, actually spoke pretty good English, but, would not give any details as to how or why this keeps happening on the same account. Probably a plan to make writing checks such a hassle we will all go plastic...total bull####...end of rant...

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10:12 am EST

TeleCheck Services Declining checks without probable cause

I'm 65 years old and never had a bad check! I only write checks because I don't trust debit cards! (no pin /no signature and in my world no purchase) I am only being rejected at Office Depot/Max. I called TeleCheck today and the answer I got is because I displaying suspicious behavior because of writing checks in other towns? I live in Leander TX but I do shop in surrounding towns as in Georgetown, Liberty Hill, Salado, Round Rock, Austin, & Kerrville and others. I'm on the road a lot and if I need something I go to the closes merchant as in HEB, Walmart, Lowe's and others. I AM A CONSUMER NOT A GUY WITH BAD CHECKS HISTORY! Telecheck is telling me I have no history with them and I am a risk. Telecheck also suggested I write checks in small amounts and stay within my community until I have build up history with Telecheck. But I do have history and according to Telecheck there are over 200 checks processed, so what is the real their issue with me being a risk! As of today I'm no longer doing business with Office depot/Max!

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9:51 am EDT

TeleCheck Services Denial of checks

This is not the first time I have been denied. This time it was in two stores and the prices are in the hundreds that had to be put back on the shelf.
I have tried numerous times to try to correct this but to no avail it remains.
There is no way to get a hold of these people. They are a underground reporting service that once denies your account you are forever lost. Might as well close that account and open another. They cannot help you and they will not. If you do happen to get a live person and they can speak your language there is no one in authority just some poor slob that is trying to calm you down.

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3:34 pm EDT
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TeleCheck Services Check processing at major drug & discount stores.

For no reason, out of blue, check at Kmart, then Walgreens was denied. Called bank immediately and they had not received checks. Knew there was ample funds and bank confirmed cash available in checking acct. So mgr at Walgreens gives me 800 # to call. Call Telecheck and the run around begins. Meanwhile, she asks for all my bank information. . to confirm, right? Wrong. Clear that Kmart, Walgreens, and Walmart have recently signed up and if you don't write a lot of checks. . you wi be denied. Rep said it has nothing to do with funds. It appears that a 3rd company now has access to all our private financial info. So who is going to protect us from Telecheck? Right now it appears they have me over barrel. It is extremely alarming that financial info is being passed around like its nothing. It also appears that there are few if any good reasons for denials. So good people trying to control finances are being harmed. Your checking account is no longer accessible for use. Forcing consumers to use credit cards. See any conflict folks? I am going to start petition to demand list of companies who use Telecheck and then set up process to let each company see how many sign petition to avoid companies serviced by Telecheck. This is crazy. Rep told me solution was to not write check for 7 days. Here you have some clerk feeling the power of control. Here you have a Walmart, Walgreen, etc. Vendor telling me when I can write a check. Crazy.

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Roxy “Roxy”
, US
Mar 24, 2018 12:25 am EDT

Telecheck needs to be stopped and we need to sign a petition and have it forward to Walmart and have them stop using Telecheck for there check processing center. They're not a credited business and Walmart needs to find another company to handle their check processing issues.

Wine Is Good
Wine Is Good
, US
Jul 29, 2016 5:24 am EDT

Walmart has not 'recently signed up'. Walmart has used TeleChek for years.

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8:49 am EST

TeleCheck Services Denied Checks

I am tired of being denied at local stores in Michigan. Every time it is Denied by Telecheck. How is it I can write a $13.00 - $36.00 check at a local pharmacy and then turn right around in the same store go to check out and write a check for groceries and I am denied. Every time. this is the 4th time in a row. I have to call to find out why and no one seems to be able to answer the questions. I call the 800 # with the denial record code and transaction code and am told, that there is nothing there and there is no reason for it. Then why the h... is it being denied. Then I am told, "well, try writing for a smaller amount"
Really! for a weeks worth of groceries! I am so tired of this and then to beat all telecheck owes me money. Yes I accidentally wrote a check that did not go thru first time in my whole life and I made it right. Now telecheck owes me money, but do they pay it back = OH NO! but they reject my checks? REALLY? Pay UP FOLKS and leave me alone. I always have more than enough money in my accounts. Just cause I made a small mistake, - who doesn't? But I am penalized for life because of it. GET REAL!

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Frustrated609
, US
Sep 29, 2018 4:58 pm EDT

It seems there's more to the story

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choochtx
, US
Sep 29, 2018 3:46 pm EDT
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can't understand why I'm getting declined at Wal Mart & Walgreens on a checking account we've had for years. makes no cents

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12:18 pm EDT
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TeleCheck Services Telecheck caused my check to deny

Have had multiple problems with Telecheck. My husband is a disabled veteran I am his fiduciary. The checking account must be set up as a custodian type of account. We are bound to only use checks, or online banking, no debit card, no atm transactions, no cash. I tried to purchase parts to fix my car from auto zone and telecheck declined my check. I called them and they said there was nothing in my history it just did not meet there criteria for acceptance and would update a file for me.
Two weeks later after writing 6 more checks which they accepted, and having over $1600 dollars in the account they declined a check for $35.00 at a grocery store called foodland while I was in a long line very embarrassing. I called again and they said sorry but it did not meet there criteria for acceptance, and they did not know what type of account this was even though I had written checks from this account that they had just accepted. Yesturday tried to buy a washing machine from Sears and they declinded that check when I had $3000.00 in the account. Had to leave the store wiith no merchandise. This is causing harm to our family especially when on a Saturday and a Sunday when the bank is closed you cant have them verify anything since they are closed, and with this type of account I can only write checks, and I never know if they are going to accept the check from one minute to the next. I have children at home, and my disabled husband we need groceries, and necessities, and car repairs. Just to be my husbands fiduciary I had to go through a credit check, and a criminal background check, and Im his wife, and all came out well so I have no negative info with this company, and they verified that with me . They simply tell me that they dont know where this check is coming from and it did not meet their criteria for acceptance. This company is causing great harm to us. I definately would be interested in a class action lawsuit.

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1:52 pm EDT
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TeleCheck Services Sears wouldn't accept check

Our salesman had to call telecheck to accept our check for our new washer. They said no because Johnny doesn't write checks for large amounts enough. He's had the same checking account for the 26 years that I've been with him and from my understanding a longer than that. How can anyone turn down a check from someone who's never had a bounced check, and always pays his bills on time. Even early. His credit cards are always paid in full before they are due. TELECHECK SUCKS! Excuse my French, but from now on, Johnny will always use his credit cards.

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Ksjeremiah
, US
Jan 18, 2019 10:31 pm EST
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That’s not entirely true mkstltch. I’ve been doing business with Walmart and tractor supply using the same account for over 25 years and never ever bounced a check. I normally do business at these same two stores about weekly and spend about the same amount each time. All of a sudden now I’m declined and told to call this 800 number. They won’t even tell me why my check was declined or anything. Nothing has changed. Not my habits, amount of money spent, length of time between visits to these merchants or anything. I’ve since had to discontinue doing business with these two merchants and now take my money elsewhere

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MkStItCh
West Seneca, US
Aug 21, 2014 7:19 am EDT

Telecheck is a company that Guarantees the funds for a company. All they do is base the decision on past banking transactions. It is the same as turning down someone for a mortgage loan because he has done things that look like he might have a problem.

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11:12 am EDT
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TeleCheck Services Fraud

My wife received 2 letters from Telecheck about how she owed money. It said the merchant was Amazon, showed the amount and the transaction date.
At first, we ignored it. We had never not paid Amazon anything, and it's not by checks.
However after 3 straights days of calling., I finally tried to call the number back(They asked for my wife, when I said not here, can I help, they would hang up on "No", or in the middle of me talking. Obviously they don't really care.
So, I call back, and the number barely works. The first time, I want to inquire about it, so it rambles on, look at our website, and then nothing. The 2nd time, I go ahead & figure it's a small amount, so I'll just pay. It hangs up when you select credit card.. it did that to me 2 different times. And that's not including the times where the automated system didn't even kick in.
Now here's the thing. The amount was correct, but the date of transaction was off by a little bit. I just figured that's how long it took until they got it. Maybe Amazon did a quick turnaround(had read they do).
Not being able to get ahold of TeleCheck, I call Amazon directly. That took a few however, the lady I spoke with told me that the amount had been paid. We owed no money. So Telecheck was trying to say we owed them money because we didn't pay Amazon, and yet Amazon clearly shows we paid them. If their phone system had been working, we would have been scammed out of money by a fradulent company. If you receive anything from them, always check with the merchant first.

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5:37 pm EDT
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TeleCheck Services Denied me getting an ATM card

On January 2nd, 2008 my purse was stolen. The guy had my checkbook and wrote several checks. Telecheck notified me on January 14th, 2008 about two checks that had been written and there was no money to cover these expenses because the account was closed. I explained to them about my purse being stolen and I sent them everything they asked for including police report, affidavits and several other things in February of 2008. Never received anything after that from them. I thought everything had been cleared up until August 5th, 2014 (6 1/2 years later) when I tried to get an ATM card for my savings account and was denied by Telecheck. I called them and found out it was because of the two checks from January, 2008. They are trying to say I never sent them anything proving my purse was stolen which is ridiculous because I still have every piece of paper from 2008 and found all the things I had faxed them. SO on August 8th I faxed everything again. They are saying it is going to take at least another month to get this all cleared up after I give them the correct account number which they have already. They call and leave me messages to call them back and I can never talk to the person I need to because they can not transfer. This place is full of foreign ###s that should not even have access to our personal information in the first place. After reading all the other complaints about this place it definitely needs to be shut down ASAP!

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Debbie Monk
Hartselle, US
Sep 19, 2011 1:52 pm EDT

Telecheck deducted $30.00 from my checking acct. without notifying me first. Said that I had a return check to a grocery store and that the check was resumitted to bank and cleared. I was never notified of the check not clearing the 1st time by either telecheck or the grocery store. This should be against the law.

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myrv
palmetto bay, US
Mar 20, 2015 8:03 am EDT

ANY COMPLAINTS CALL THE FTC COMPLAINT LINE AT [protected].

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cajintex
Orange Grove, US
Feb 01, 2012 2:03 pm EST

Most times, if a check does not clear, the bank will notify you. They will usually notify you by mail.

On the other hand, nobody should be able to just automatically start dipping into someone's financial accounts. I don't care how you pay for something, they have to have your permission to deduct money from your account. That permission would need to be received even for an EFT.

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10:34 am EDT
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TeleCheck Services Nasty customer service

Telecheck has some very nasty people working for them. I went to foodlion in hopewell virignia. i have been writing checks there for months. nothing ever bounced. i went in yetersday and bought 96 dollars worth of food i needed. foodlion runs my check and i get some "verification" denial. the manager tells me to just call and that most of the time it is no problem. i call and get this woman name AILEEN, ID# 5858. She is some type of oriental woman that could barely talk. She asks me a whole bunch of questions for 5 minutes. Then she tells me im denied and that i need to find another source of payment. i proceed to tell her that i dont have a debit card yet and that the bank is already closed. she calls be by my FIRST name and asks me "what part of find another source of payment do i NOt understand" ? I then went off. i told her she was NOT going to talk to me like that, that I was an officer in the united states army, fresh back from afghanistan, and that if she cant talk to people like she has some sense, she needed another job. I was told I was deneied because the "database" didnt show history of me writing a lot of checks ? Does that make sense to anybody here ? I hate checks. but i had to use what i had til i get my card. i had to leave my food there ... smh.

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Fred314
, US
Jun 24, 2014 8:13 pm EDT

You don't have your debit card yet because it is a new account. A new account is not trusted. Checks are old fashioned and subject to fraud. Checkbooks are lost and stolen all day, everyday. Pay with your credit card. You are an officer and don't have a credit card? Odd!. Carry cash. Fold it up, put it in your pocket. Old fashioned. Cash is like check but works more often.

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1:47 pm EDT
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TeleCheck Services Unfair practice

Telecheck has been in a lot of hot water and we need them to take them to task. They have paid 3.5 million recently and we need to have a class action lawsuit by those of us who have been humiliated and denied services and goods due to their unfair practices. My check was denied, I couldn't get what I needed, had to find a ride 16 miles to my bank, I am old and disabled, had to cancel appointments and so forth. When I called them they said I did not have a bad check anywhere or a bad history, they based it on a statistical analysis. Bull. Merchants have to belong to Telecheck, I use checks everyday of my life. For example, I have written forty this month. Apparently 39 of them do not belong to Telecheck. Statistically with my history there is 100% chance my check is good. So they have only seen one of my checks and it is good, what the hell are they basing it on? If they checked on one check and it was good, that would mean I have a record of 100% good checks in their system. Please call the FTC when this happens to you.They will take a formal complaint and will give you the number of the Attorney General in your State who will also take a formal complaint over the pohone.If I find this harms my credit report they will find they are fighting a consumer pit bull and will be sorry they ever heard of me. Please join me. Also, can anyone find a lawyer out here who will take on a class action suit?

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Krystle C
LaCrosse, US
Aug 12, 2014 3:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Telecheck need to quit playing games with people. When consumer calls for answers about why transactions are being denied Telecheck need to step up to the plate and give consumers a direct and positive answer. Instead of a silly answer like lack of history or doesn't fall within our guidelines. Why all of the sudden are they forming new rules every day as they go.

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TeleCheck Services contacts

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+1 (800) 366-2425 +1 (800) 366-1048 More phone numbers

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www.telecheck.com

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Use this comments board to leave complaints and reviews about TeleCheck Services. Discuss the issues you have had with TeleCheck Services and work with their customer service team to find a resolution.