Dear Sirs of TCF Banks
As of this day 09/10/2009 you are now officially notified that I/we will no longer be doing business with your Bank and to close all accounts. This is all do to the resent issues and or circumstances that have compiled in the last two years of my 20 Plus years with you.
Cancellation of Credit/Debit card with out my authorization.
Manipulation of posted checks.
No reimbursement for new checks that were never received.
Had to pay $3.00 ATM fee that I canceled out of at the machine.
Wrong deposits into my account.
Fines and fees for depositing a bad TCF check and no reimbursement when it was found to be a teller error at another TCF branch.
Internet user fees for Credit/Debit card usage.
Poor online account/statements” NO INTERACTION”
Many business will not except TCF checks
Below are explanations of above bullet points
1.Some time back mid 2007 I had opened a new account in just my name because I was separating from my ex wife. Then a month or two went by and your bank had canceled my Credit/Debit card with out my authorization. I believe that when the ex closed our joint account there was a bank mix up. “NOT MY FAULT” Thanks for all the embarrassment and inconvenience!
2.Some time back mid winter of 2007 I had three small Credit/Debit card transactions that were posted a day before a gasoline charge that was pending. I seen in my account that I needed to put more cash in to cover it so I did. This was just minutes after the gas purchase. So what did you do? Your bank have removed the three small Credit/Debit card transactions that were posted, then payed the gasoline charge that was pending, then fine me 3 times just before you posted the cold hard cash ( the green stuff) that I gave you.”THATS NOT RIGHT OR FARE” 20 +years don't mean nothing to you does it?
3.Back in March of year “2009” I had sent off the form for new checks but never received them. So to play it safe I had to close that account and open a new one.”INCONVENIENCED AGAIN” This again had its own fines and fees that I had to fight to get removed. And never did get reimbursement for new checks that were never received.
4.In June 2009 I stopped some where to eat, went to get $20.00 from an ATM machine, when I seen that they wanted $3.00 for the transaction I canceled out.”OPT OUT” went with out. Then weeks later seen the $3.00 was removed from my account. Wow 3 bucks to say no to $20. Never seen that coming.
5.Just this August 6 2009 I was surprised to see that a check that I had made out to my Ex Wife was deposited into my account. Is she giving it back to me? Banks don't make mistakes or do they? Why is there no fines or fees for you?
6.Around Christmas of 2008 My brother gave me a check from his TCF account just a few days later your Bank had remove the amount that was given to me plus tagged on a $35.00 fee dew to insufficient funds. In the following days my Brother had found that a teller had put his money into his savings account and not his checking as his receipt had shown. Why was I not reimbursed? ”INCONVENIENCED AGAIN and a EMBARRASSMENT “and at Christmas time Way to go “SCROOGE”
7. On 08/19/2009 as I was trying to pay my wireless phone bill on line as I all ways have done. I was having difficulty doing so because a small window kept popping up saying something about TCF/VISA Security & Protection. I was not aloud to pay this bill until I signed into this program. I seen nothing of any kind of a fee for this service as I was signing up. The next day what do you know there was the fee waiting for me in my account.
8. Your online banking is a joke not only is there no customer interaction but it easy for you to Manipulate. Its time to trash the excel looking program! The new bank I just started in there online check works more like a check register when I write out a check I can all so type it into my account that shows up pending and when the check is clear they post it. Yours is set up so that any one that lives from pay check too pay check is sure to fail. I see this as discrimination
“PREYING ON THE POOR” unfair and immoral.
9.I have been seen more and more business with signs in them saying sorry we don't except TCF checks, not all checks, just the TCF ones. I was told that's why you offer the check card. Now I ask you just how long will it be till business start not excepting them?
In closing of this letter I do hope you can see and understand as to why I can no longer put my trust into your Bank. I have been told by your staff that all the banks are doing the same. Again you lie to me in the time I spent looking for a new bank I have not yet found one that is as corrupt with Manipulations, Fees, Fines, and teller incompetence. Maybe some day you will go back to the days when the customer is number one concern, and treat every one as an equal before its to late. For I see it time for your bank to set down and restructure your banking methodology, reeducate and/or retrain staff to fit the needs of the general public.