[Resolved] TATA Indicom / Poor customer service
I am tata indiacom customer and having tata indicom mobile since last one year i never use to call customer care because, the line of tata customer service is always getting busy cannot contact to any customer executive.
I got sms from tata welcome ring tone of 'Don Special' on date 15.09.2006, I was interested to apply for 'Don Special', and as per the instruction the said to me select I already select. After some time i got sms for activation of caller tune but it was not from Don Special which was another old song and deducted charges. Then I send them sms to change my caller tune but they send me sms the said tune is not match for my cell phone and again they deducted charges and deduct sms charges. I got very angry and tried to call Tata customer service but since 2 hrs tried i got line but customer executive were busy for half an hrs and now i am trying to speak with them, i am getting voice that the customer line are busy. I wanted to shout at them but cannot speak.
Like that way i already fed up with this bloody tata service but cannot change because i already give my cell no. to all my clients.
Same problem with my Home Tata land line. They not send me bill since 4 months and cut my land line.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Tata Teleservices Customer Care's Response, Jul 11, 2011
Dear Mr. Saurabh,
Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Indicom connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.firstname.lastname@example.org or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).
Thanks and Regards,
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