I completed an offer to get my citadel in Final Fantasy xv for 119, 000 immortal credits. Upon completing the offers quest I didn't receive the credits within the hour it said to give it. So I had sent a request in for the credits. The offer was denied, even though I did it through the offer itself. The offer was denied due to them saying it was downloaded for a different quest. When my app wasn't downloaded till I started the quest and started the download.