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TapJoy

Posted:    

Reward for completed offer not honored

Complaint Rating:  100 % with 6 votes
100% 6
5
Contact information:
Tapjoy
United States
I completed an ad offer for Oregon Settler as a new customer to the 3rd party vendor. My reward was not honored, so I filed a claim. When I received my confirmation email the next day from the 3rd party vendor, I emailed tapjoy and offered my new membership number with the vendor to help expedite the claim. Never heard back although they claimed to email me on 3/12 saying they would not honor my reward. I have told Tapjoys claims dept that I can send them my confirmation email from the vendor but they did not acknowledge or address this in theory response, just that they wild not honor it. Now, I am stuck with a 2 year commitment to the 3rd party vendor (Disney) and I have already spent $30.87 with the vendor in the process of completing the offer. The commitment will cost me an additional $75-100 out of pocket in the course of the next 2 years. It is unbelievable that they can penalize the customer for errors beyond theory control. The only thing that I can think of that would cause this is that the vendors website went down shortly after I completed my offer and was down for most of that weekend. But again, that is not my fault.
Complaint comments Comments (6) Complaint country United States Complaint category Online Scams

Comments

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N  19th of Mar, 2012 by    0 Votes
Dear lauritastl,

My name is Saad and I work for Tapjoy. We never want a customer to get frustrated. Can you please send me your Tapjoy ticket ID to skhan@tapjoy.com and I'll will get to the bottom of this and get a resolution in place.

Regards

Saad
N  1st of Feb, 2013 by    +1 Votes
Gee Saad, you must be the busiest man on the planet.I mean after trying to buy me and this guy off that only leaves you about 90, 000 OTHER CUSTOMERS WHO WERE FIRST RIPPED OFF, THEN GIVEN THE RUNAROUND.Good luck with that.WHERES THE BBB WHEN YOU NEED THEM?
N  4th of Apr, 2013 by    0 Votes
How come i can't get my Moga Cash?
A  14th of Apr, 2016 by    0 Votes
i just completed an offer. now i am registered for a diabetes awareness group. i did not get my credits. i just hope your karma catches up to you soon... hopefully it will involve 36 monkeys and ghonnorhea.
A  14th of Apr, 2016 by    0 Votes
i think ive stated my complaint quite succintly. now... give me m'credits!
A  9th of Feb, 2017 by    0 Votes
I cannot agree with the poster of this more. A class action lawsuit needs to happen. I fell for the scam of download mobile strike, get to hq 10 and receive currency for walking dead. Needless to say, I completed the challenge within the time frame allotted, 7 days. Here we are, 3 weeks later, still no currency and a #### email saying I didn't download the app from the correct place. I downloaded it from where I was taken to when I clicked on it. How do we go about getting a lawsuit together for this?

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