Swarovski / I am complaining about the manager of swarovski at the pentagon city, arlington, va. 22202

Arlington, VA, United States Review updated:

I went there to make a purchase and the manager was very rude and arrogant by demanding me basically to shut up when I asked her a question.
She needs a thorough training in customer service and don't need to have the manager position. She had an attitude and arrogance in her behavior and unpleasant and unacceptable attitude towards the community. Sales number on my receipt shows as U0099090.
After all, we are all humans, we should treat people by how we would like to be treated.
I am a frequent Swarovski customer and I do go to that location a lot and don't want to see this attitude again. Please take a serious action on this because she will
Most likely repeat it to others.

Jun 25, 2018
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  • Ha
      Aug 28, 2018

    I received a pen as a gift after using it a couple of times there was a problem with the cartridge and I
    was unable to open the casing to replace the cartridge. I took it into the Swarovski stall in sandton city
    and waited a couple of days for them to get back to me about how to sort out the problem with the pen
    the reply was, unable to fix it Swarovski head office not taking responsibility for the problem
    In other words throw the pen away. I find it totally in excusable
    Have been a member of Swarovski for many years find this totally disturbing

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