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Superjeweler.com / Worst service ever!

1 New York, NY, United States Review updated:
Contact information:

My husband bought me a ring few years ago. Several months ago I sent my ring back to get it resized. Few weeks later I received it, but after 3 days it broke! While I was taking a shower the top of the ring broke. So I sent it back again. Few days later I sent them a message asking about the status of my ring. They replied that they need 14 days to fix it. I finally got my ring back two days ago, but it was to small. I still haven't heard a word from SuperJeweler! Sent them multiple emails, demanded a refund, but still no response. Horrible company!

Ma
Jan 11, 2016
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Comments

  • Sj
      12th of Jan, 2016
    0 Votes

    We here at SuperJeweler take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customers satisfaction. We do acknowledge a short delay due to holiday volume but have since replied to the email inquiry regarding the status of the repair. We stand by all of our products with a Lifetime Warrant and have honored a complimentary repair for this order. Should you need further support the dedicated customer service team is available via phone, email or live chat for your convenience.

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