SUBMIT A COMPLAINT

Sunwing Travel Group / unethical approach toward your tourists, for whom you supposed to take good care during their vacation

Canada

My name is Bianca Delia Tutelea;
on the 3rd of august 2017 I booked a trip to Varadero, Cuba hotel Grand Memories for departure date 8th of september, returning 15 of september for me, my mom (82 yrs old) and my daughter to spent my birthday in this amazing place with the people I love!
I would like to know under which circumstances the management of Sunwing decided to fly us in on that friday (hurricane Irma was already grade 5) when all the other companies were bringing back their tourists from the Caribbean islands on thursday, the 7th of september, 2017!

we didn' t have a vacation!

We got home safe on my birthday, but personally, I had other plans for that day!
the people from Cuba, Grand Memories were great but you, Sunwing you flow us in, directly into the action, irresponsibly I find!

I would like some answers, please! take care of your clients, each and one of them with patience and respect!

Thank you for your time that you took to read this e-mail!!

Bi
Sep 18, 2017

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