Sunwing Airlines / booking agent provided unacceptable service

Toronto, ON, Canada

Sunwing Airlines!! What a terrible experience by the booking agent Michelle L. Will never use them again as a three time a year all inclusive traveller. E mails were ignored on more than one occasion, having to go straight to the bride and groom for information. Information left out at the time of booking regarding insurance but the gent argued with us as customers that it was not left out, she was very rude and lacked customer service skills! Took money off the credit card that the deposit was paid on and took the rest off after she was notified not to do so and responded she would not. Refund for deposit was refused!! Would not use them if your thinking of doing so. Terrible, terrible and terrible.

Mar 17, 2014

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