Sunshine Furniture — buyers beware of sunshine!
In July of 2008, we purchased a bedroom set from Sunshine Furniture. When looking at the furniture the Sales Rep assured us that is was all real wood, but when it was delivered and set up we found out that it was not real wood. It is made of compressed wood and some plywood with a painted on like finish that is made to look like stain.
We called the Sales manager of Sunshine Furniture shortly after delivery and he assured us that all furniture was made like that and it should last many years. I feel that Sunshine badly misrepresented the furniture that we purchased and said what they said just so we wouldn't ask them to pick it back up and get a refund.
Now that we have had it for a while, the stain that they used on it is beginning to flake off in chunks on the very end of the legs on a few pieces. We have called Sunshine to get them out here to fix it or preferably, give us a full refund. The customer service lady, Nancy Doede, has given us the run around about why they aren't going to fix it.
We emailed her pictures of the damage. She once gave us the number for a representative that works for the manufacture of the furniture that we purchased.See Top 10 Worst Companies in Tulsa, OKShe had sent him the pictures and when we called him he told us that we need to contact the customer service of Sunshine Furniture that we were not to call him directly. He did insist that for the pictures that the furniture looked like it had been abused.
We called the customer service of Sunshine Furniture and we told her what the sale rep had said to us and we were told that they only have us call them to get the sale rep to get back to Sunshine Furniture. After getting the run around we have called Nancy a number of times and she in turn told us to give her a few days to get things together to see what she can do and she would then call us back.
Finally after 2-3 weeks of waiting for Sunshine to resolve the issue and many calls into the company, Sunshine furniture concluded by saying they will not fix the problem or give us any refund.
Sunshine has refused to honor their warranty, do any repairs, or offer us a refund. We even had professional repair company come out to verify that the problem was due to an issue with the way the finish was put on. We have contacted the Better Business Bureau, the office of the Attorney General consumer protection, and so far Sunshine has done nothing to resolve the issue. I strongly discourage buying anything from Sunshine as this company is not honest, and they don’t stand behind the products they sell.
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