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Sun International / sun city cascades poor service and cockroach infestation

North West, South Africa

spent the weekend of the 20th - 22nd October 2017 at Sun City at the Cascades. we had 3 x 4 sleeper rooms as we were a family of 12 members. the rooms were booked on the following surnames ismail, kalick. rooms numbers were 109, 121 and 714. on the 1st night we found that our bathroom was infested with extra large cockroaches and spiders, pictures attached. we did complain about this to management but nothing was done about it. also our aircons and fridges in the rooms were not working and once again management did not rectify the problem. also bathrooms at the cascades pools were horribly dirty. staff at the reception as well as the restaurant were arrogant and not willing to help. really poor service from an establishment that projects the perfect vacation facility.

Sun International
Sun International
Sun International

No
Oct 23, 2017

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